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Project Manager Administrative Assistant

Vigan City, Ilocos Region, Philippines
40,000 annually
March 18, 2018

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Maria Venus Q. Adora

Mailing Address: *** Rizal St. Brgy VII Vigan City Ilocos Sur

Mobile No. +639**-***-****

E-mail Address:

CAREER OBJECTIVE: To work smart through maximizing my abilities, talents, and skills to help an institution/company achieve their goals, mission and vision. To grow personally and professionally within a nurturing work environment. To leverage the skills and knowledge amongst the people in the workplace and to embrace every opportunity there is to grow. To serve and make customer/clients happy through 100% customer satisfaction by owning the customer experience.


Has more than 4 years of Administrative Assistant work experience

Has more than 1 year of Clerical work experience

Self-starter with strong analytical skills

Goal/result oriented

Strong hold of the English language, both writing and speaking - IELTS Score equivalent to CLB

Highly organized in work tasks flow and in the workplace

Can work independently and with the team/group

Easily assess situations, and responds quickly in a fast-paced work environment


Values professionalism

Works well with others from diverse backgrounds and readily develops rapport with people and colleagues

My Top 5 Gallups Strengthsfinder are: Activator, Command, Arranger, Developer, Relator


Microsoft Office Proficient (Outlook, Word, Excel, PowerPoint, Calendar)

Proficient in basic Excel formulas (vlookup, hlookup, concatenate, sumifs, count, countif, countifs, etc)

Expert in Excel report generation and Pivot tables

Proficient in Kanbanflow

Proficient in Ringcentral

Has excellent communication and interpersonal skill since I have been assisting clients all over the world in my previous job as a Service Management Associate. IELTS score equivalent to CLB 7

Has been awarded with People Developer Award in my previous job which is given to employees who continuously inspire and motivate and empower other employees to perform at their best and to keep them engage

A registered nurse in the Philippines with license #0635426, thus has excellent understanding of medical terms

Has the ability to multi-task and prioritize work as evidenced by Top Performer Awards received despite of the many Ad-hoc roles assigned to me

Oversee the team in the absence of the Team Lead

One of the SME (Subject Matter Expert) in the team

Has keen to details since quality of work outputs is one of the key metrics in my previous job. Score is metric based where in quality is between 100% or zero - all or nothing. Quality is one of the metrics in 3x3 board in OpEx

Knowledge on Exym

Certified ITIL v3 (Information Technology Infrastructure Library) passer

Has excellent knowledge and experience on OpEx (Operational Excellence e.g. SIPOC, Control Charts, 3x3 Score/Metrics)


Virtual Assistant

Contractor - Virtual Coworker

Haynes Family of Programs (Client Company Name)

June 1, 2017 - Present

Work From Home Setting

●Virtual support in Administrative, Billing, Invoicing and I.T. tasks, e.g. verify and compare one contracts to the other, review student's census for the month, review and file/create soft copies of invoices, etc., document IT to-do tasks in kanban flow, update tasks as completed. Quality Check invoices,

●Create electronic filing system for database,

●Work on PDF documents using OCR. Edit and annotate PDF documents,

●Create databases in excel. Create pivot tables with charts for reporting purposes,

●Proofread forms and any output prior disseminating,

●Order supplies online as instructed.

Project, Program, and Service Management Associate

(Excel, Powerpoint Office, Word, Net Conferences, Microsoft Outlook 365, Client Tools and Systems)

Accenture, Philippines

Global One E. Commerce St., Eastwood City Libis

Quezon City Philippines

February 25, 2013- February 28, 2017

●Supports Service Program Managers and Technical Program Managers of Verizon in their different types of reporting so they may be able to have more time with their customers in the field,

●Creates different types of reporting like Financials, Service Review, Network Performance, PIP Utilization, Circuit Routing Report, and all other catalog offerings,

●Retrieves data from client’s system. Format and manipulate data through Standard Working Instructions (SWIs) via excel and powerpoint,

●Worked on a special request for Billing Dispute (Early Install Credit, Late Disconnect Credit, Amendment Adjustment, and other types of client billing concerns). Makes sure each disputes will get the desired resolution which is to get credit to the customer per SLA and contract terms. Escalate concerned personnel when needed,

●Arranges and conducts network conference meeting for the discussion of the completed report (e.g. powerpoint deck),

●Schedules and conducts Knowledge Transfer call to get the specifications and or details of a customize type of reporting,

●Make the client (SPMs and TPMs) aware of any issues encountered during the processing of the requested report and provide the actions done to mitigate and resolve the issue in order to meet the predetermined SLA of the report,

●Acts as the team POC when the Lead is not around,

●Acts as an SME for process related questions, or how to handle submitter’s request,

●One of the “Go to” person in the team.

Private Duty Nurse

Post Cardiovascular Accident Patient

With Nasogastric Tube Feeding and Indwelling Foley Catheter

October 10, 2012– December 17, 2012

Bantay, Ilocos Sur Philippines

●Prepares patient food and feed patient through the NGT (Nasogastric Tube),

●Prepares and administers patient medications,

●Makes sure that the Foley Catheter is intact and change the Catheter when necessary,

●Change Nasogastric Tube when needed,

●Takes care of the patient 8 hours for seven days,

●Reports to the family doctor any assessments that requires medical intervention.

Nurse Volunteer

Metro Vigan Cooperative Hospital

Roxas Dike, Bantay Ilocos Sur Philippines

April 9, 2012-September 30, 2012

●Act as a Nursing Aide;

●Was rotated to different areas in the hospital,

●Assisted several kinds of operation like craniotomy, operation of the bladder, caesarian section, cyst removal, and mastectomy,

●Gives medicine due to the patients,

●Gives emergency care to patients in the Emergency room.

Nurse Volunteer

Saint James Hospital

Pantay Daya, Vigan City

January 1, 2012 - March 31, 2012

●Act as a Nursing Aide,

●Was rotated to different areas in the hospital,

●Assisted several kinds of operation exploratory laparotomy, of cataract, and colonoscopy,

●Gives medicine due to the patients,

●Gives emergency care to patients in the Emergency room.

Documents Clerk

Telecom Riggers & Maintenance Services (TRAMS) Inc.

9530-B Taguig St. Brgy. Valenzuela Makati City

August 16, 2010 –February 16, 2011


●Monitor’s status of outdoor and indoor installation activities on site,

●Front line person for the customer's questions and queries of the work status in the field/site,

●Reports status update to the project manager,

●Document all updates in the log book,

●Send update to clients at the end of the day via email,

●Very liquidation documents from the riggers upon their arrival from the site,

●Acts as the liaison between the client (Globe, Smart, Fujitsu) and the company’s president,

●Book people/rigger’s flight to and from work location (anywhere around the Philippines which has clients’ cellular sites).


V3 Foundations (ITIL) Certified

Information Technology Infrastructure Library

Service Management

May 20 2013


Certificate Number: GR750057050MQ

Analytics Basics

Classroom Training

Date: January 5, 2017

Accenture Inc

Stakeholder Management

Classroom Training

Date: November, 2016

Accenture Inc

Cultural Connection 360

Classroom Training

Date: September, 2016

Accenture Inc

Writing With Precision

Classroom Training

Date: May, 2015

Accenture Inc

Operational Excellence (OE Basics)

Classroom Training

Date: November 20, 2014

Accenture Inc

Intravenous Therapy

February 18-20, 2012

Saint James Hospital

Pantay Daya Vigan City

Orientation on Red Cross Movement and

Basic International Humanitarian Law

Red Cross, Vigan City Branch

July 15-18, 2010

Basic Leadership Training

Red Cross, Vigan City Branch

July 15-18, 2010

Substance Abuse Prevention Education

Red Cross, Vigan City Branch

July 15-18, 2010

HIV/AIDS Prevention Education

Red Cross, Vigan City Branch

July 15-18, 2010

Youth Volunteer Orientation Course

Red Cross, Vigan City Branch

July 15-18, 2010

ABCs of Life

University of Northern Philippines

College of Nursing

January 2010

Disaster Management

University of Northern Philippines

College of Nursing

September 2009



DEGREE: Equivalent to 2 years Diploma in a University as assessed by WES Bachelor of Science in Nursing, 2010

University of Northern Philippines

Tamag, Vigan City, Philippines

Graduated with Honor on Diligence

LICENSURE: Registered Nurse, Philippines

PRC license #: 0635426

CERTIFICATION: V3 Foundations (ITIL) Certified

Information Technology Infrastructure Library

Service Management

AFFILIATION: A member of Philippine Nurses Association, (PNA)










WEIGHT: 55 KG / 115 LBS


Katrina Joyce Martinez

Service Management - Process Manager

Accenture, Philippines

Global One e. Commerce St., Eastwood Libis Quezon City


Ronnel Estella

Service Management -Team Lead

Accenture, Philippines

Global One e. Commerce St., Eastwood Libis Quezon City


Ysmael D. Tinio


Telecom Riggers & Maintenance Services (TRAMS) Inc.

9530-B Taguig St. Brgy. Valenzuela Makati City

(02) 403-0142

I declare that the information stated above are, to the best of my knowledge, true and correct in every detail and reflect a fair position of my circumstances.

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