Project Manager Administrative Assistant
Resume:
Maria Venus Q. Adora
Mailing Address: *** Rizal St. Brgy VII Vigan City Ilocos Sur
Mobile No. +639**-***-****
E-mail Address: ****************@*****.***
CAREER OBJECTIVE: To work smart through maximizing my abilities, talents, and skills to help an institution/company achieve their goals, mission and vision. To grow personally and professionally within a nurturing work environment. To leverage the skills and knowledge amongst the people in the workplace and to embrace every opportunity there is to grow. To serve and make customer/clients happy through 100% customer satisfaction by owning the customer experience.
QUALIFICATIONS SUMMARY
Has more than 4 years of Administrative Assistant work experience
Has more than 1 year of Clerical work experience
Self-starter with strong analytical skills
Goal/result oriented
Strong hold of the English language, both writing and speaking - IELTS Score equivalent to CLB
Highly organized in work tasks flow and in the workplace
Can work independently and with the team/group
Easily assess situations, and responds quickly in a fast-paced work environment
Collaborator
Values professionalism
Works well with others from diverse backgrounds and readily develops rapport with people and colleagues
My Top 5 Gallups Strengthsfinder are: Activator, Command, Arranger, Developer, Relator
CORE COMPETENCIES AND TECHNICAL SKILLS
Microsoft Office Proficient (Outlook, Word, Excel, PowerPoint, Calendar)
Proficient in basic Excel formulas (vlookup, hlookup, concatenate, sumifs, count, countif, countifs, etc)
Expert in Excel report generation and Pivot tables
Proficient in Kanbanflow
Proficient in Ringcentral
Has excellent communication and interpersonal skill since I have been assisting clients all over the world in my previous job as a Service Management Associate. IELTS score equivalent to CLB 7
Has been awarded with People Developer Award in my previous job which is given to employees who continuously inspire and motivate and empower other employees to perform at their best and to keep them engage
A registered nurse in the Philippines with license #0635426, thus has excellent understanding of medical terms
Has the ability to multi-task and prioritize work as evidenced by Top Performer Awards received despite of the many Ad-hoc roles assigned to me
Oversee the team in the absence of the Team Lead
One of the SME (Subject Matter Expert) in the team
Has keen to details since quality of work outputs is one of the key metrics in my previous job. Score is metric based where in quality is between 100% or zero - all or nothing. Quality is one of the metrics in 3x3 board in OpEx
Knowledge on Exym
Certified ITIL v3 (Information Technology Infrastructure Library) passer
Has excellent knowledge and experience on OpEx (Operational Excellence e.g. SIPOC, Control Charts, 3x3 Score/Metrics)
WORK EXPERIENCE
Virtual Assistant
Contractor - Virtual Coworker
Haynes Family of Programs (Client Company Name)
June 1, 2017 - Present
Work From Home Setting
●Virtual support in Administrative, Billing, Invoicing and I.T. tasks, e.g. verify and compare one contracts to the other, review student's census for the month, review and file/create soft copies of invoices, etc., document IT to-do tasks in kanban flow, update tasks as completed. Quality Check invoices,
●Create electronic filing system for database,
●Work on PDF documents using OCR. Edit and annotate PDF documents,
●Create databases in excel. Create pivot tables with charts for reporting purposes,
●Proofread forms and any output prior disseminating,
●Order supplies online as instructed.
Project, Program, and Service Management Associate
(Excel, Powerpoint Office, Word, Net Conferences, Microsoft Outlook 365, Client Tools and Systems)
Accenture, Philippines
Global One E. Commerce St., Eastwood City Libis
Quezon City Philippines
February 25, 2013- February 28, 2017
●Supports Service Program Managers and Technical Program Managers of Verizon in their different types of reporting so they may be able to have more time with their customers in the field,
●Creates different types of reporting like Financials, Service Review, Network Performance, PIP Utilization, Circuit Routing Report, and all other catalog offerings,
●Retrieves data from client’s system. Format and manipulate data through Standard Working Instructions (SWIs) via excel and powerpoint,
●Worked on a special request for Billing Dispute (Early Install Credit, Late Disconnect Credit, Amendment Adjustment, and other types of client billing concerns). Makes sure each disputes will get the desired resolution which is to get credit to the customer per SLA and contract terms. Escalate concerned personnel when needed,
●Arranges and conducts network conference meeting for the discussion of the completed report (e.g. powerpoint deck),
●Schedules and conducts Knowledge Transfer call to get the specifications and or details of a customize type of reporting,
●Make the client (SPMs and TPMs) aware of any issues encountered during the processing of the requested report and provide the actions done to mitigate and resolve the issue in order to meet the predetermined SLA of the report,
●Acts as the team POC when the Lead is not around,
●Acts as an SME for process related questions, or how to handle submitter’s request,
●One of the “Go to” person in the team.
Private Duty Nurse
Post Cardiovascular Accident Patient
With Nasogastric Tube Feeding and Indwelling Foley Catheter
October 10, 2012– December 17, 2012
Bantay, Ilocos Sur Philippines
●Prepares patient food and feed patient through the NGT (Nasogastric Tube),
●Prepares and administers patient medications,
●Makes sure that the Foley Catheter is intact and change the Catheter when necessary,
●Change Nasogastric Tube when needed,
●Takes care of the patient 8 hours for seven days,
●Reports to the family doctor any assessments that requires medical intervention.
Nurse Volunteer
Metro Vigan Cooperative Hospital
Roxas Dike, Bantay Ilocos Sur Philippines
April 9, 2012-September 30, 2012
●Act as a Nursing Aide;
●Was rotated to different areas in the hospital,
●Assisted several kinds of operation like craniotomy, operation of the bladder, caesarian section, cyst removal, and mastectomy,
●Gives medicine due to the patients,
●Gives emergency care to patients in the Emergency room.
Nurse Volunteer
Saint James Hospital
Pantay Daya, Vigan City
January 1, 2012 - March 31, 2012
●Act as a Nursing Aide,
●Was rotated to different areas in the hospital,
●Assisted several kinds of operation exploratory laparotomy, of cataract, and colonoscopy,
●Gives medicine due to the patients,
●Gives emergency care to patients in the Emergency room.
Documents Clerk
Telecom Riggers & Maintenance Services (TRAMS) Inc.
9530-B Taguig St. Brgy. Valenzuela Makati City
August 16, 2010 –February 16, 2011
403-0142
●Monitor’s status of outdoor and indoor installation activities on site,
●Front line person for the customer's questions and queries of the work status in the field/site,
●Reports status update to the project manager,
●Document all updates in the log book,
●Send update to clients at the end of the day via email,
●Very liquidation documents from the riggers upon their arrival from the site,
●Acts as the liaison between the client (Globe, Smart, Fujitsu) and the company’s president,
●Book people/rigger’s flight to and from work location (anywhere around the Philippines which has clients’ cellular sites).
CERTIFICATIONS, SEMINARS and TRAININGS ATTENDED
V3 Foundations (ITIL) Certified
Information Technology Infrastructure Library
Service Management
May 20 2013
PEOPLECERT
Certificate Number: GR750057050MQ
Analytics Basics
Classroom Training
Date: January 5, 2017
Accenture Inc
Stakeholder Management
Classroom Training
Date: November, 2016
Accenture Inc
Cultural Connection 360
Classroom Training
Date: September, 2016
Accenture Inc
Writing With Precision
Classroom Training
Date: May, 2015
Accenture Inc
Operational Excellence (OE Basics)
Classroom Training
Date: November 20, 2014
Accenture Inc
Intravenous Therapy
February 18-20, 2012
Saint James Hospital
Pantay Daya Vigan City
Orientation on Red Cross Movement and
Basic International Humanitarian Law
Red Cross, Vigan City Branch
July 15-18, 2010
Basic Leadership Training
Red Cross, Vigan City Branch
July 15-18, 2010
Substance Abuse Prevention Education
Red Cross, Vigan City Branch
July 15-18, 2010
HIV/AIDS Prevention Education
Red Cross, Vigan City Branch
July 15-18, 2010
Youth Volunteer Orientation Course
Red Cross, Vigan City Branch
July 15-18, 2010
ABCs of Life
University of Northern Philippines
College of Nursing
January 2010
Disaster Management
University of Northern Philippines
College of Nursing
September 2009
EDUCATIONAL ATTAINMENT
TERTIARY EDUCATION:
DEGREE: Equivalent to 2 years Diploma in a University as assessed by WES Bachelor of Science in Nursing, 2010
University of Northern Philippines
Tamag, Vigan City, Philippines
Graduated with Honor on Diligence
LICENSURE: Registered Nurse, Philippines
PRC license #: 0635426
CERTIFICATION: V3 Foundations (ITIL) Certified
Information Technology Infrastructure Library
Service Management
AFFILIATION: A member of Philippine Nurses Association, (PNA)
PERSONAL INFORMATION
AGE: 30 YEARS OLD
PROVINCIAL ADDRESS: 105 RIZAL ST. BARANGAY VII VIGAN CITY ILOCOS SUR
PLACE OF BIRTH: SIMALA, SIBONGA, CEBU
GENDER: FEMALE
CIVIL STATUS: MARRIED
CITIZENSHIP: FILIPINO
RELIGION: ROMAN CATHOLIC
HEIGHT: 5’5
WEIGHT: 55 KG / 115 LBS
REFERENCES:
Katrina Joyce Martinez
Service Management - Process Manager
Accenture, Philippines
Global One e. Commerce St., Eastwood Libis Quezon City
*******.********-***@*********.***
Ronnel Estella
Service Management -Team Lead
Accenture, Philippines
Global One e. Commerce St., Eastwood Libis Quezon City
******.*.*******@*********.***
Ysmael D. Tinio
CEO-President
Telecom Riggers & Maintenance Services (TRAMS) Inc.
9530-B Taguig St. Brgy. Valenzuela Makati City
(02) 403-0142
************@*****.***
I declare that the information stated above are, to the best of my knowledge, true and correct in every detail and reflect a fair position of my circumstances.
Contact this candidate