Customer Service Administrative Assistant

NICOLE FARBER

*** ******* ***** • Langhorne, PA *9047

(C) 267-***-**** • (H) 215-***-****

**************@***.***

SENIOR ADMINISTRATIVE PROFESSIONAL

Resourceful, organized, and detail-oriented Senior Administrative Professional offering progressive experience and strong project management background supporting executive management. Combine diverse set of skills including customer service management within retail, marketing, and information technology industries. Offer solid technical knowledge, advanced problem solving skills, and ability to effectively manage multiple priorities.

PROFESSIONAL EXPERIENCE

DVIRC - Philadelphia, PA • 2016–Present

Lead Generation/Administrative Assistant

Research Industries, conduct problem solving, identify decision makers, follow-up on calls with potential leads. Generated leads. Use Basecamp and Salesforce for project management and CRM. Responsible for client collateral and weekly client mailings

Estee Lauder - Bristol, PA • 2016

Order Management

Researched daily open orders for shipping data of individual orders and logistics confirmations. Entered orders for retail customers and supported team by assisting with work overflow.

Newfield IT - Newtown, PA • 2014–2016

Administrative Specialist

Researched, analyzed, reviewed, and corrected device profiles collected at client facilities for transfer into Xerox’s database. Increased accuracy of information and improved equipment recommendations based on client’s printing, imaging, and data transmission needs.

Spike’s Trophies - Philadelphia, PA • 2010–2013

Sales Support Supervisor/Customer Service Manager

Provided leadership and direction for customer service operations.

Customer Service Management - oversaw team providing customer service for clients via phone, web, live chat, or in person in the corporate HQ showroom. Resolved billing, product, and timeline issues relating to vendors and customers.

Human Resources - reviewed and approved weekly payroll; interviewed, hired, trained new employees, and scheduled staff.

Sales Support - processed orders and payments, and communicated with vendors and customers regarding pricing and lead times.

Operations - reduced delinquent payments; worked closely with CFO to develop new SOPs and systems to expedite client invoicing and payment.

Vendor Relations - rebuilt relationship with main distributor in China. Overcame numerous

communication barriers by initiating use of translation software to eliminate confusion, reduce quality issues, and show respect to international partner.

NICOLE FARBER Page 2

(C) 267-***-**** • (H) 215-***-**** • **************@***.***

Gymboree - Langhorne, PA • 2009–2010

Assistant Manager

Managed 7+ member customer service department. Increased returning customer base by personalizing their shopping experience. Oversaw daily opening and closing of store, bank deposits, register balancing, reports, and scheduling.

Roytex, Inc. - New York, NY • 2006–2008

CAD Designer

Created fabric simulations for translated trends unique, original knits, wovens, and prints using Primavision system. Color matched to the Pantone Matching System standards to assure that product order precisely. Met color and design of customer specifications. Maintained seasonal color palette and design library, archiving past sold and future designs. Used Adobe Illustrator to develop spec sheets for overseas production.

Jones Apparel Group - New York, NY • 2004–2005

CAD Designer

Created fabric simulations for knits, wovens, and prints using Primavision system. Scanned, cleaned, and enhanced patterns in development using Adobe Illustrator. Created repeats, multiple colorways, and color matched to PMS standards.

Hampshire Brands - New York, NY • 2003–2004

Designer

Utilized Primavision system to design original FF men’s sweater patterns featured in stores such as JC Penney, KOHL’S, and Sears. Communicated with overseas factories and prepared product packs.

Premier Knits Ltd. - Ozone Park, NY • 1994–2003

Designer/Production Technician

Managed up to 10-person staff responsible for setting up knitting machinery for sampling and production. Designed original cut and sew sweater patterns for juniors, women’s, and men’s categories. Created vast library of original stitch patterns. Administrative responsibilities included shipping/receiving, invoicing, customer care, writing production orders, and performing inventory control of yarn.

TECHNICAL SKILLS

Microsoft Office Suite 2007 (Word, Outlook, Excel)

Sage for presentations and quoting orders

Photoshop, Illustrator, Corel and Custom Database

Winman, AssetDB and XTM, SAP, WMS

CAD Certification: Primavision, U4ia

EDUCATION

Bachelor of Science (B.S.) in Textile Design, Philadelphia University - Philadelphia, PA

CAD Certificates, Fashion Institute of Technology - New York, NY

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