Customer Service Data Entry

Joseph A. Zdanavage

* ******** **** 215-***-**** (cell)

Media PA 19063 Email: ***.*********@*****.***

Objective

To obtain a challenging entry-level position that allows me to effectively utilize my skills and experience in organization and administration.

Professional Profile

I am a results-oriented professional with over ten years of experience providing administrative, technical, and organizational and customer service expertise for legal, medical, retail, health care and transportation industries, with a proven ability and effectiveness in administrative, warehousing, merchandising, inventory, reporting and scheduling abilities.

Employment History

May 2013 to Present Defender Association of Philadelphia Position: Administrative Assistant Adult Social Services Duties: Schedule and confirm evaluation appointments for drug and alcohol treatment. Schedule and confirm sheriff transport dates for clients released to treatment. Data entry and maintain database. Filing scanning and archiving of documents. Point of contact for Adult Probation & Parole Department. Case management. May 2008 to July 2012 Philadelphia Department of Public Health Position: Clerk Typist II Ambulatory Health Services Duties: Secretary and direct point of contact for the Medical Director of Ambulatory Health Services. Scheduled meetings and maintained calendar. Assisted with hiring and credentialing of doctors, nurses and certified nurse practitioners. Assisted with the organization of CME programs. Data entry and maintain database. September 2007 to May 2008 Target Corporation

Position: Overnight Associate

Duties: Executed inventory batches within given time frame and ensured product was distributed to the sales floor.

March 2004 to March 2007 Bonsal American

Position: Controller/Dispatcher

Duties: Assisted in dispatching a fleet of ten drivers and acted as dispatcher in the absence of management. Directed external warehouse operations for thirteen production plants in Northeastern Region and acted as regional controller. Data entry and maintain database. October 2002 to March 2004 Cardinal Health

Position: Warehouse Associate

Duties: Maintained records and reports handled supply inventory and damaged products and performed shipping and receiving activities.

September 1994 to October 2002 Acme Markets Inc.

Position: Clerk

Duties: Performed as PIC (Person In Charge) from 1996 to 2002 and supervised store personnel in the absence of management. CSR (Customer Service Representative) from 1996 to 2002 and directed cashiers, cash handling and cash deposits. Merchandise receiver from 2000 to 2002. Cashier from 1995 to 2002. Technical Skills

IDX, Allscripts, AS 400, Windows Operating Systems (Windows XP, 7 & 10) Microsoft Office Suite (Excel, Outlook and Microsoft Word), Lotus Notes (Version 6.5) Type 50 wpm, Data Entry, Logistics and basics of PA DOT regulations, HIPAA Privacy Act of 1996, Sarbanes-Oxley Act of 2002 (SOX 404 compliance) Education

Bachelor of Arts Degree - Temple University Philadelphia, PA GPA – 3.25

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