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Psychosocial Case Management

Dallas, TX
March 17, 2018

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Sylvester Mayes, MSSW

***** **** **., #***; Dallas, Texas 75254 972-***-**** /


A dedicated professional with proven experience in social services, case management, behavioral health, and health care; with an emphasis on client relations. A leader with excellent management skills and the ability to provide customer responsiveness skills that result in maximum satisfaction outcomes for clients. Solve problems through critical analysis; instruct, direct and challenge others to excel in performance. A strong team player with high work ethics that reflect the company’s vision and the ability to achieve set goals and objectives; with a personal commitment to continuing to acquire new business knowledge, increase professional skills, and contribute to the success of an organization. Proficient in word processing and spreadsheet applications. Additional areas of expertise include:

Operations, Project Management, Client Relations, Planning/Coordination, Presentation Skills, Team Building, Personnel Management, Program Design and Development, Coaching/Mentoring, Observation Skills, Organizational Skills, Interpersonal Skills, Team Management, Multi-Tasking Skills, and Self-Starter


The City of Dallas- Case Worker II 2011 - Present

Prescreen homeless applicants to ensure eligibility for Permanent Supportive Housing Program; conduct psychosocial assessments to identify client’s needs for supportive services; assist clients with successful transition from homelessness to integrated living in housing and the community; facilitate life skills, mental health, and substance abuse recovery groups to support clients with sustainable skills development; develop individualized Service Plans; and conduct conflict resolution training to enable clients to effectively manage problems and conflicts.

ABC Behavioral Health- Recovery Specialist 2007- 2010

Provided behavioral health services to adult population with chronic mental illness; provided client education on mental illness; with emphasis on compliance with mental health appointments, adherence with psychotropic medications, and active participation in mental health support groups; coordinated social services with community agencies; and developed individualized treatment plans.

Ashley Court at Turtle Creek- Community Liaison 2006- 2007

Coordinated residential skilled care and rehabilitation services for the elderly; developed marketing strategies for client recruitment; conducted presentations to targeted audiences serving the elderly;

conducted intake admissions into skilled care and rehabilitation programming.

AIDS Arms, Inc. – Medical Case Management Supervisor 2001-2006

Provided clinical management for all programs within the agency’s case management delivery system; provided administrative oversight for thirty-five staff members at six satellite locations; coordinated staff training and development; represented the agency in client service coordination within the community; responded to requests for information from outside organizations; directed the development, implementation and evaluation of the agency’s programmatic standards;

provided programmatic oversight of external audits with diversified funders.

The Regional Medical Center at Memphis – Case Manager 1993-2001

Case Manager of HIV specialty clinic in 250 bed hospital; designed and implemented Case Management Program of HIV specialty clinic; conducted hospital discharge planning, coordinated physical rehabilitation services, nursing home placement, and hospice care services; monitored outpatient medical services to ensure continuity of care; and collaborated with Health Management Organizations (HMO) and other private insurance agencies to obtain authorization for healthcare services.


University of Tennessee School of Social Work – Master of Science in Social Work (1985)

University of Mississippi – Bachelor of Social Work (1983)


Designed and Presented Presentation at Texas Conference on Ending Homeliness (2011)

Co-Chair; National Youth Conference, University of Texas Southwestern Medical Center (2005)

Social Work Direct Services Award; Tennessee Association for Child Care (1992)

Outstanding Graduate in Social Work; University of Mississippi (1983)

Alpha Delta Mu National Social Work Honor Society; University of Mississippi (1982)

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