Versatile IT Consultant
Document and Implement Plans Manage Multiple Projects Motivate Teams
Analytical and innovative IT professional that collaborates with teams to deliver projects on time and within budget. Leverage software engineering and business acumen to fully assess operational needs and develop requirements that drive quality software product development efforts.
Adaptable team contributor with unique combination of strengths in both technology and training. Approachable project leadership style utilized in all facets of product development life cycle, including pre-support, post-support, and managing client relations.
Managing Processes, Business Methodologies, Application Development and Implementation, Associate and Client Training
Area of Expertise
Project Management, Systems Analysis, Configuration Management
Windows (Word, PowerPoint, Excel), UNIX, AIX, Solaris, IBM Mainframe
COBOL, C, SQL, UNIX Shell, SQR
Enterprise / HRizon Tools (EBuilder, DataMover, SQLPlus, SQRW); Test Director; Dimensions; Serena Business Management (SBM), Siebel, Clarify
The Pearl Academy Math and Science Institute, Atlanta, GA September 2017 – present
Provide project management support and primary contact for The Pearl Academy Math and Science Institute 2017 – 2018 Future City Competition
Train/teach middle school and high school students engineer design and project management processes concepts
Guide students through the engineer design and project management processes while creating the future city project deliverables
Schedule presenters and fieldtrips to provide students “hand-on” experience on city planning and the aging population
Schedule and manage a team of students, teachers, parents, IT specialists, engineers to meet the deliverables
The Women’s Healing Circle, LLC, Lithonia, GA 2015 – present
Provide managerial support to the organization
Schedule and conduct workshops on woman’s wellness
Refer women in the community to resources
Plan organization activities
Plan annual budget
ADP - National Account Services, Alpharetta, GA 1998 – 2014
Senior Implementation Consultant 2003 – 2014
Led implementation and upgrade of Enterprise (EHRMS) Payroll, HR, and Benefits software systems.
Designed / managed tax compliance and W2 year-end software updates process for Enterprise (EHRMS) E2K clients (Averaged 27 updates to 1500+ databases annually), ensuring accurate employee pay checks and W2 tax statements.
Positioned clients for additional ADP products / services and enhanced product functionality through updating / upgrading EHRMS clients’ software to latest application software version (averaged 12 upgrades annually).
Ensured high client satisfaction by serving as primary client contact and resolving client issues during upgrade implementation process.
Improved processes and increased client satisfaction by collaborating with teams from other organizations (Development, IT and Network Support, Sales, Configuration Management) in resolving implementation issues.
Improved quality and organization image by creating E2K tax / W2 compliance process controls and EHRMS upgrade controls for SOC and SAS audits, and representing organization during auditor meetings.
Guaranteed implementation consistency by creating E2K tax compliance and W2 process in Dimensions, SBM (TeamTrack), and Siebel Configuration Management systems.
Ensured new processes and software tools quickly adapted across organization by designing, developing, and launching associate training session series.
Patricia Felder email@example.com Page Two
ADP - National Account Services (Continued)
Senor Lead Technical Education Consultant 2001 – 2003
Led associate and client training design, development, and launch for HRizon and Enterprise (EHRMS) Payroll / HR Benefits Business System. Created and managed schedule for 5 technical trainers at 5 ADP onsite training locations. Developed train-the-trainer events for new tools / processes and product enhancements.
Generated additional revenue while increasing client satisfaction and retention by creating customized training and managing private client on-site training schedule.
Fostered organizational growth by mentoring new technical instructors.
Increased trainer utilization through creating customized client training events.
Enhanced client satisfaction by consistently exceeding expectations, quality targets, and training / learning transferability metrics.
Achieved customer goals through designing training plans and deliverables meeting defined customer business needs.
Developed more informed instructors and increased client satisfaction by partnering with organizations (Client Support, IT Support, and Implementation) in providing hands on experience for EHRMS technical trainers.
Technical Trainer / Consultant 1998 – 2001
Provided technical training for ADP associates and clients on ADP's Human Resource Management Systems, HRizon and Enterprise, at client site and ADP training locations.
Enriched standard training by using scenarios in describing complex configurations.
Extended training event value through enabling customer support in making recommendations and solutions before, during, or after training.
Targeted market trends and client needs by developing and testing new course content.
Additional Relevant Experience
LUCENT TECHNOLOGIES, Alpharetta, GA
BELLSOUTH COMMUNICATION, Atlanta, GA
Applications Programmer/ Senior Education Consultant
BELL COMMUNICATIONS RESEARCH, Piscataway, NJ
Senior Education Consultant
AT&T BELL TELEPHONE LABS, Piscataway, NJ
Applications Programmer/ Senior Education Consultant
Roots Enterprises, Orangeburg, SC
Retail Administer, Cashier
MA, Organizational Management, Ashford University, Clinton, Iowa
BS, Mathematics, Claflin University, Orangeburg, SC