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Customer Service Sales

Lake in the Hills, IL
March 17, 2018

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LOTTIE TIMBERLAKE **** Sweetwater Ridge, Lake in the Hills, IL 60156

847-***-****-H 224-***-****-C


20+ Years Management and Public Speaking/Presentations

20+ Years Training and Team development

20+ Years mixture of Customer Service/Inside and outside sales

16+ Years Business ownership


2002-present Business Owner/Head Teacher- Lottie’s Daycare/Preschool

Marketed and promoted in home daycare business

Built and implemented referral incentive program, increased revenue by 10% annually

Interviewed potential families, qualify and screening, Head teacher – for multiple age children

2000-2002 Target Corporation - Human Resources Manager/Executive Team Leader

HR Management responsible for a staff of 185 employees/ Recruit, screen, train and develop new employees

Planning and promotion of all community and volunteer service projects

1999-2000 AT&T Broadband and Internet Services - Marketing Account Executive

Outside Sales/Market Research and Development/Television commercials/Production and scheduling to target markets

1996-1999 Quest International – Trainer/Insides Sales/Customer Service Team Leader

Developed and implemented training program, created company training manual, implemented customer service/inside sales training

Interviewed/staffed and trained new customer service/inside sales representatives

Extensive inside sales responsibility for the Alcoholic Beverage, Confection and Tobacco business unit

1989-1996 General Electric/Polymerland, Inc. - Regional Trainer/Facilitator

Responsible for training program for customer service, logistics and sales departments

Implemented and trained staff on new policies, procedures, team building and proactive sales techniques

Interviewed/staffed and trained new inside sales/customer service representatives

Inside Sales Representative

Coordinated field sales, transportation and logistics over and 18 state region/established and maintained customer accounts

Promoted to Regional Trainer/Facilitator


1997-1999 Bachelor of Arts- Marketing and Organizational Communication

North Central College, Naperville, IL

1982-1984 Associate in Applied Science- Child Development, 1984 Honors List

William Rainey Harper College, Palatine, IL


Scouting for food chairman 2009 to present -Leadership Award, Target, Train the Trainer, 2001 - United Way Campaign, 2001 Community outreach captain - Management Recognition Award, Highest Sales 3rd Quarter 1999

Management Recognition Award, February 1997 - Leadership Award, Facilitation/Train the Trainer 1995

Regional Business Leader, Managerial Award, 1994 - Member, American Marketing Association


Power Point, Graphics and publishing programs, Word, Excel, various social media


Marketing Research Analysis - Public Speaking - Merchandising/Sales/Marketing - Quality Control – Brand Standards

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