Customer Service Sales
Resume:
LOTTIE TIMBERLAKE **** Sweetwater Ridge, Lake in the Hills, IL 60156
QUALIFICATIONS
20+ Years Management and Public Speaking/Presentations
20+ Years Training and Team development
20+ Years mixture of Customer Service/Inside and outside sales
16+ Years Business ownership
EMPLOYMENT
2002-present Business Owner/Head Teacher- Lottie’s Daycare/Preschool
Marketed and promoted in home daycare business
Built and implemented referral incentive program, increased revenue by 10% annually
Interviewed potential families, qualify and screening, Head teacher – for multiple age children
2000-2002 Target Corporation - Human Resources Manager/Executive Team Leader
HR Management responsible for a staff of 185 employees/ Recruit, screen, train and develop new employees
Planning and promotion of all community and volunteer service projects
1999-2000 AT&T Broadband and Internet Services - Marketing Account Executive
Outside Sales/Market Research and Development/Television commercials/Production and scheduling to target markets
1996-1999 Quest International – Trainer/Insides Sales/Customer Service Team Leader
Developed and implemented training program, created company training manual, implemented customer service/inside sales training
Interviewed/staffed and trained new customer service/inside sales representatives
Extensive inside sales responsibility for the Alcoholic Beverage, Confection and Tobacco business unit
1989-1996 General Electric/Polymerland, Inc. - Regional Trainer/Facilitator
Responsible for training program for customer service, logistics and sales departments
Implemented and trained staff on new policies, procedures, team building and proactive sales techniques
Interviewed/staffed and trained new inside sales/customer service representatives
Inside Sales Representative
Coordinated field sales, transportation and logistics over and 18 state region/established and maintained customer accounts
Promoted to Regional Trainer/Facilitator
EDUCATION
1997-1999 Bachelor of Arts- Marketing and Organizational Communication
North Central College, Naperville, IL
1982-1984 Associate in Applied Science- Child Development, 1984 Honors List
William Rainey Harper College, Palatine, IL
AWARDS & ACHIEVEMENTS
Scouting for food chairman 2009 to present -Leadership Award, Target, Train the Trainer, 2001 - United Way Campaign, 2001 Community outreach captain - Management Recognition Award, Highest Sales 3rd Quarter 1999
Management Recognition Award, February 1997 - Leadership Award, Facilitation/Train the Trainer 1995
Regional Business Leader, Managerial Award, 1994 - Member, American Marketing Association
COMPUTER SKILLS
Power Point, Graphics and publishing programs, Word, Excel, various social media
RELATED SKILLS
Marketing Research Analysis - Public Speaking - Merchandising/Sales/Marketing - Quality Control – Brand Standards
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