Customer Service Sales Representative

Dara Bond

**** *. ****** ******, *******, OK ****8 Cell: 405-***-****

***********@*****.***

PROFILE

●Motivated, focused, adaptable, ambitious

●Recognized by employers as being efficient and detail-oriented

●Strong communication, organizational, and interpersonal skills

●Highly responsible and reliable

●Proficient in Microsoft Word, Excel, and PowerPoint with a broad knowledge of the Internet

EXPERIENCE

Sales Representative January 2018-Current

Ashley Home Store; Oklahoma City, OK

Create and maintain quotations for customers who come in the showroom or call for information

Provide customers with product information

Monitor all open orders from placement to delivery

Follow up on all quotations within one week and on a weekly basis

Inform customers of new or discontinued merchandise, extended shipment times, etc.

Maintain thorough, up-to-date knowledge of all merchandise, pricing, and local competitions

Manager/Bartender July 2017-December 2017

Nash Bird; Oklahoma City, OK

●Mix and serve alcoholic beverages according to recipes and procedures

●Expedite beverages in a timely manner

●Monitor and maintain cleanliness of work area, bar top, floors, and line equipment

●Oversee front and back of house to ensure compliance with policies, regulations, and food safety guidelines

●Perform restaurant walk-throughs to assess cleanliness and preparedness at the beginning and end of shift

●Complete restaurant opening and closing procedures and manage deposits

Server/Bartender November 2014-September 2017

Louie’s Bar & Grill; Oklahoma City, OK

●Deliver exceptional, friendly, and prompt service

●Answer guests’ inquiries and resolve issues in a timely manner

●Monitor dining room to ensure optimal guest experience

●Train new staff members on guest service expectations, point of sales, and restaurant protocol

●Accurately record orders and partner with coworkers to create an exceptional experience for guests

Server April 2014-November 2014

Urban Johnnie; Oklahoma City, OK

●Assisted guests with making menu choices in an informative and helpful fashion

●Appropriately suggested additional items to guests to increase restaurant sales

●Trained new staff members and worked with other servers to improve performance

●Regularly checked back with guests to ensure satisfaction with food and beverages

●Routinely adhered to quality expectations and restaurant standards

Server March 2009-April 2014

Irma’s Burger Shack; Oklahoma City, OK

●Welcomed guests and escorted them to their tables

●Provided detailed information of menu items and suggested daily specials

●Accurately recorded food and beverage orders and delivered to guests in a timely manner

●Skillfully anticipated and addressed guests’ service needs

Mortgage Customer Service/Loan Processor February 2006-September 2008

Spirit Bank; Oklahoma City, OK

●Provided prompt and accurate responses to customer’s questions and concerns

●Assisted customers with escrow evaluation and other loan maintenance requests

●Performed loan-related mathematical equations

●Properly documented each customer interaction and performed follow-up research tasks to ensure problem resolution

●Acted as liaison between customers and loan officers to set up loan closings

●Adhered to corporate, legal, regulatory procedures to ensure all proper documentation was provided for mortgage loans

ACADEMIC PREPARATION

Bachelor of Arts in Sociology

University of Central Oklahoma, Edmond (Anticipated graduation date Spring 2019)

Contact this candidate