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Manager Continuous Improvement

Cleveland, OH
March 17, 2018

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Permanent Address:



**** *** ****** **. ******



Mayfield Heights, OH 44124



Executive Summary:

Progressive business leader focused on strategic planning, systems performance, personnel development, project management, and enterprise improvement. I have worked in highly technical, highly regulated, zero-defects environments. I am guided by the following principles:

1)Value People

2)Stewardship Leadership

3)Persue Perfection

4)Scientific Life

And as CI Director, I would create a system to assure product / service value-creation with job delight.

Program / Project Experience:

Cleveland Clinic Oct 2013 – Present

Cleveland, OH Continuous Improvement Specialist

Culture of Improvement – Program Development

o1st Iteration = problem solving tools focused (A3, Rapid PDCA, Daily Kaizen)

o2nd Iteration = systems focused (Goals, Measures, Improvement, & Standards)

o3rd Iteration = leadership focused (Learning, Coaching, Stewardship, Psychology, System Development, and Leader Standard Work)

Culture of Improvement – Business & Functional Department Implementations

oHealth Information Management – 90% productivity from a cellular workflow redesign

oBronchoscopy – visual workflow, root cause Kaizen Kata and scheduling standards enabled 30% growth within normal work hours yielding ~$2.5M / year increased sales.

oBusiness Intelligence - impacts including 25% workload balance, 50% cycle time, and ~$500k cost impact. Designed, developed, and ran a pilot program for Agile-Scrum yielding 25-50% productivity, and $100k cost impact. Presented at 2013 AME and 2014 MWCC Conference and published in Why Simple Wins by Lisa Bodell.

Improvement Projects – Improvement Project Managers

oDesigned, developed and ran a pilot creating Improvement Project Managers through a 4-month A3 Problem Solving training and coaching. Highlights include 50% reduction in Children’s Rehab offsite transfers, ~60% increase in Lung Transplant patient readiness.

Lean Leader Development – Lean Bronze Certification

oDesigned, developed and ran a pilot creating Improvement Project Managers through a 1-year Lean Bronze Certification program. Highlights include Hospital Transfer bed wait time reduced 20%, Patient Navigation balanced reducing 20% workload variation.

Leadership by Example – Improving the Improvement Department

oCoaching & mentoring our team – Director, Manager, and colleagues for value-stream and systems thinking, visual management, and problem solving (~1,000hr reduced).

Northrop Grumman Corporation Apr 2007 – Sept 2013

Sykesville, MD Continuous Improvement Champion

Led the development and implementation of Continuous Improvement following a Lean Thinking strategy across the Power / Control Systems (P/CS) organization (~300 ppl; ~$100M sales).

oFacilitated >30 lean / continuous improvement events across manufacturing, engineering, supply chain, program management and business administration. Trained and coached waste elimination projects. Both resulted in >$20M cost reduction over 6 years.

oSignificant improvements (resulting in a 15:1 benefit to cost ratio) include

Reduced contract communication cycle time by 30%

Reduced vendor procurement cycle time by 25%

Reduced build to print proposal risk – resulting in $600k cost avoidance

Reduced material estimating risk – resulting in $300k savings on one program

Reduced non-kitted material cycle time – resulting in 10% cost reduction.

Reduced bid & proposal cycle time by 20% - resulting in 15% cost reduction.

oDeveloped, trained and coached operators, inspectors, engineers and managers in Waste Elimination resulting in ~$500k annual cost reductions.

oCoached the Manufacturing Work Cell Managers in lean culture growth. The Commercial Nuclear Manufacturing Work Cell yielded ~15% profit & early delivery.

Other Experience:

Northrop Grumman Corporation

Competitive Intelligence Manager – accurate assessment to +/- 5% Mar 2011 – Sept 2013

ISO/NRC Auditor – QMS, NC, HR, Audit System, NQA-1 Apr 2005 – Sept 2013

Operations Program Manager – led 30 people for $10M sales Apr 2005 – Mar 2007

Northrop Grumman Professional Development Program

Program Financial Admin – automated financials for $15M sales Dec 2004 – Mar 2005

Operations Program Manager – led 50 people for $10M radar May 2004 – Nov 2004

Logistics Systems Engineer – developed FMEA for $150M radar Nov 2003 – Apr 2004

Operations Engineer – led 3 people in obsolete component study June 2003 – Oct 2003

Education / Certifications:

The Pennsylvania State University

Bachelors of Science Industrial Engineering & Management Information Systems Minor Dec 2001

Masters in Manufacturing Management, Quality and Manufacturing Management May 2003

Lean Six Sigma Black Belt Certification Apr 2009

The University of California, Irvine Project Management Certification June 2009

Project Management Institute Project Management Professional (PMP) Dec 2009

Leadership Strategies Professional Facilitator Training Aug 2010

Academy of Competitive Intelligence Competitive Intelligence Certification Feb 2012

The Department of Defense Security Clearance June 2003 – June 2013

SME / AME / Shingo Institute Lean Bronze Certification Feb 2018

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