Manager Software Engineer

Ajay Kumar

Professional Summary:

Software Engineer with 10+ years of experience in Pega PRPC.

** ***** ** ********, ******, development, testing and implementation part of BPM PEGA PRPC (Pega Rules Process Commander) applications.

Proficient in Pega implementation cycle which includes PRPC deployment, testing, trouble shooting, migration, upgradation and bug tracking.

Good communication and interpersonal skills coupled with good design & analytical skills.

Ability to adapt to changing work environments, a quick learner with good problem solving expertise.

Worked on Multiple PRPC Frameworks: Smart Investigate(SI), Smart Dispute(SD), Customer Process Manager(CPM Card, Healthcare, Insurance), Pega Marketing(NBA-FS), Healthcare Insurance Industry Framework, Product Configuration Framework(PCF).

DCO (Direct Capture of Objectives), Multiple Pega Frameworks Knowledge, other known Frameworks: Smart Adjust (SA), Research Manager (RM).

Experienced in Agile, Scrum development methodologies.

Certified PRPC System Architect.

Certified PRPC Senior System Architect.

Technical Skills:

Operating Systems : Windows XP/7

Languages : C, Java, JSP, Javascript

CASE Methods/Tools : MS-Visio, SoapUI, LISA, HP QC

BPM Tools : Pega PRPC v5.3, 5.4, 5.5, 6.1, 6.2, 6.3, 7.2

Web Technologies : HTML, XML

Web Servers : Tomcat, Websphere

DBMS : Oracle, DB2, PostgreSQL

Education:

Bachelors in Computer Science and Engineering

Professional Experience:

Anthem, Norfolk, VA Aug 2017 to till date

Strategic Provider System

Senior System Architect

Strategic Provider System (SPS) will enable a single source for provider administration and enable high quality provider data for Anthem and consumers. On completion, it will be a single source of truth for provider administration with standardized User Interface (UI) across all markets which is currently being built on Pega. It will have increased automation throughout the provider life-cycle with workflow and built in data governance and quality rules. There are multiple initiatives, Pega driven initiatives of project are SPS-UI (manages Provider administration UI’s) and PLM (Provider Life Cycle Management).

Responsibilities:

Analysis and Implementation of user stories.

Create design documents.

Design and implement Services (REST, SOAP).

Built UI using Report Definitions and Repeating grids.

Excel reports generation across portals.

Creation of Agents to process provider requests.

Coordinating with the team, Business users and Business Analysts.

Environment: PRPC v7.2, WebSphere, DB2

USDA NRCS, Washington, D.C. Dec 2016 to Aug 2017

Conservation Desktop

Senior System Architect

Conservation Desktop is a web-based application used by NRCS staff to assist with technical and financial assistance for clients. Technical Assistance features include extensive GIS mapping capabilities and the management of customer conservation case files, plans and practices. Financial Assistance features include the ability to search and view financial related records, to manage financial assistance workflows, to navigate to ProTracts and Fund Manager to carry out actions within those legacy applications and to perform financial reviews. Centralized storage for conservation planning, contract, and payment documents. Centralized tracing of obligations and payments between systems. Conservation Desktop leverages the Pega database to store NRCS client requests/cases throughout their entire lifecycle across various workflows. Context oriented workflows that include the ability to work through and create all NRCS business products associated to a client. Allows financial as well as technical assistance activities to be accessed.

Responsibilities:

Analysis and Implementation of user stories.

Created HLD and LLD design document.

Design and implement PRPC Services (REST, SOAP) for down streams and PRPC Connectors like REST, HTTP and SOAP with exception handling.

Used Collections, Data Pages and Rest services to integrate with external systems.

Built UI using Report Definitions and Repeating grids with 508 compliance.

Good hands on experience with screen readers like JAWS.

Application Development, Defect fixing, supporting code migration.

Practiced Agile methodologies, sprint ceremonies, standup calls and retrospective meetings.

Coordinating with the team and Business owner.

Worked with Business users and Business Analysts to define business requirements for application designing, testing.

Environment: PRPC v7.2, Tomcat, Oracle

BB&T, Raleigh, NC Jul 2016 to Dec 2016

Pega 7 Upgrade

Senior Developer

BB&T is undertaking a strategic exercise to ever-green its applications/platforms to remain updated even as the business and technology landscape evolves on a continuous basis. As part of Pega Evergreening project, BB&T decided to upgrade 20 applications which are currently running in Pega PRPC version 5.3 to Pega version 7.1.8 in six waves. This Pega 7 Upgrade is executed in tolerance level following Pegasystems recommendations and data migration steps which includes infrastructure upgrade, applications retrofit, cross-browser development environment, parallel development ability, split schema and better performance.

Responsibilities:

Analysis and Implementation of upgrade road map.

Move the code from Pega 5.3 version to Pega 7.1.8..

Generate Split Schema structure, Run Pega Upgrade scripts.

Perform Data upgrade and post upgrade steps.

System Integration & user acceptance testing support.

Application Development, Defect fixing, supporting code migration.

Pega Product Upgrades and code deployments.

Worked on Project Road map.

Coordinating with the development, QA and DB teams.

Worked with Business users and Business Analysts.

Environment: PRPC v5.3, 7.1, Websphere, DB2

Capital One, Vienna, VA Apr 2015 to Jul 2016

Case Handling in Pega System CHIPS

Senior System Architect

The CHIPS project has been initiated to migrate current Chordiant application to Pega. The Application will provide capability to handle disputes cases raised by credit card customers. It empowers customer service representatives in gathering all necessary information received from customer and other systems and deciding best possible next action for a dispute case and provides features for fulfillment that includes but not limited to chargeback, rebill, write-off, send correspondence etc. This project intends to build a Pega PRPC based system that provides a portal to customer service representatives, supports batch environment, interacts with other systems using SOAP and REST webservices. The new PRPC system will be built on Smart Dispute framework leveraging all the features and standard industry reason codes and workflows.

Responsibilities:

Analysis and Implementation of user stories.

Created HLD and LLD design document.

Created High Level Class structure, Workflows and Rule sets.

Created Enterprise framework for credit card dispute and chargeback processing.

Design and implement PRPC Services (REST, SOAP) for down streams and PRPC Connectors like REST, HTTP and SOAP with exception handling.

Worked on BIX (Business Intelligence) in XML and CSV format.

Application Development, Defect fixing, supporting code migration.

Lead the SOAP Integrations module, involved from sizing to the successful deployment of the project in production.

Pega Product Upgrades and code deployments.

Worked on Project Road map, sizing and estimations of Epics, Features and story identifications for MVPs.

Practiced Agile methodologies, sprint ceremonies, standup calls and retrospective meetings.

Coordinating with the team and Business owner.

Worked with Business users, Business Leads, and Business Analysts to define business requirements for application designing, testing.

Environment: PRPC v7.2, Tomcat, PostgreSQL, Smart Dispute Framework

United Health Group, Parsippany, NJ Jan 2014 to Apr 2015

Physician Contract Installation and Management (Phycon)

Senior System Architect

The essential purpose of this Phycon is for UHG to be able to create, submit, execute & track the requests received from different channels. The request can be for multiple individual providers or multiple groups of providers (single record) or a combination. This Program initiated to implement an efficient and effective end to end process and strong supportive technology creates a foundation for the success of UHG in building and maintaining accurate Physician data to support accurate, timely claim payment and successfully serve UHG members and Physicians.

This is a business process for all physician contracting and maintenance work streams - New Contracting, Physician Additions to Existing Contracts, Physician Terminations and Physician Demographic/Contract Maintenance.

Responsibilities:

Analysis and Implementation of Use Cases.

Created Web services using SOAP.

Worked on integrating application with External Applications using Connect SOAP, Connect SQL.

Involved in Bug fixing and Unit testing.

Involved in design and development of enhancements.

Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.

Implementation of Decision tables, User interface, flows and Declarative expressions.

Defect fixing, supporting code migration.

Creation and Execution of unit test cases, troubleshooting and debugging.

Coordinating and communicating with the team, business and end users.

Environment: PRPC v6.2, Websphere, Oracle, CPM Healthcare Insurance Framework

Bank of America, Addison, TX Feb 2013 to Jan 2014

Default Workflow

Technical Lead

The Loan Modification Workflow improvement project is meant to support Bank of America’s goal to streamline the bank’s business activities related to accepting, processing and decisioning Loan Modification cases. Resolve the challenges faced in process consistency and repeatability, as well as process monitoring and orchestration, leading to difficulties in systematically meeting regulatory case processing timeliness requirements. This project intends to build a Pega PRPC based system which will replace the ad-hoc excel reports driving the loan modification process today, allowing operations groups teams leaders to get consolidated view of the process and the cases flowing through. Associates will use the new system to always retrieve the best next case to work on, track the lifecycle of individual loan modification cases and seamlessly keep cases flowing through the process steps. The new PRPC system will integrate with the existing systems to help with workflow management and will provide a dash board like view of the loan modification process and some related key metrics.

Responsibilities:

Analysis and Implementation of Use Cases.

Used RDB Method to created Database Connection and Created Web services using SOAP.

Worked on integrating application with External Applications using Connect SOAP, Connect SQL.

Involved in Bug fixing, Unit testing and Performance testing using PAL.

Involved in design and development of critical enhancements.

Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.

Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.

Implementation of Decision tables, Decision Maps and Declarative expressions

Designed Business Rules to implement, expansion and performance improvements of the System.

Defect fixing, supporting code migration.

Creation and Execution of unit test cases, troubleshooting and debugging.

Coordinating and communicating with the team, business and end users.

Environment: PRPC v6.2, WebLogic, Oracle

American Express, Fort Lauderdale, FL Jun 2012 to Feb 2013

World Servicing Portal

Senior System Architect

The World Service Portal Program has been initiated to create a Point of Arrival (POA) Servicing Portal for all American Express Customer Care Professionals (CCPs) across all World Service (WS) markets globally. The POA portal will not only replace the existing servicing applications such as ISP/D+ and AESP/SSP but will also provide transformational capabilities to CCPs in telephone centers across the world and empower CCPs to provide extraordinary customer care to our customers across all the geographies. Establish a consistent, standardized User Interface for all World Service markets. Enable best-in-world Refer to Friend (RTF) and First Call Resolution (FCR) through optimized workflow and integrated right-channeling and treatment personalization. Create a flexible and scalable user interface to facilitate future growth. Simplify and streamline navigation so Customer Care Professionals can spend time developing a relationship with customers and spend more time providing answers and solutions on each interaction.

Responsibilities:

Analysis, Estimate and Implement User Stories.

Created and configured new services in select intent screen.

Used JSP, HTML, and CSS for manipulating, validating, customizing, error messages to the CPM framework User Interface.

Designed and implemented user interfaces using Sections, Harness and HTML stream rules.

Involved in development of Technical Requirements to provide end state requirements for line of business and development team.

Extensively used PRPC-PAL tool for performance testing.

Virtualized services using LISA server for service virtualization.

Configured Pega CHAT and CTI communication channels.

Involved in creation of validation rules to implement business logic validation.

Defect fixing, supporting multiple teams and post production issues.

Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.

Worked on XSD/DTD representing the legacy data in XML format and used Connector and Metadata Accelerator wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition.

Worked on creation of Next Best Action, Audience, Offer and Flows in Customer Service interactions.

Communicating and coordinating with multiple project teams.

Environment: PRPC v6.3, Card CPM Framework, Pega Marketing (NBA-FS), DB2, Lisa Server

TD Bank NA, Cherry Hill, NJ Dec 2011 to Jun 2012

Lending Workflow Rewrite

Technical Lead

The project is an implementation of the Pega BPM tool to automate and optimize the post closing business process of loans. It implements a process to enable review of documents, booking of loans to accounting systems, collateral filing and release and ongoing maintenance of loans made to consumer, small business and commercial customers of TD Bank North America. This involves implementation of workflow and integration with document repository - FileNet. As part of this project, will rewrite and transform various Lending post-closing processes through a BPM Solution that is designed to leverage the power of Enterprise Content Management (ECM)requirements, Project provides image-enablement and workflow processing to automate post-closing process, replacing paper-intensive manual tasks with streamlined automated processes providing improved control and visibility. Covers all lending post-closing processes i.e. document review, booking, collateral filing, collateral release and maintenance. Improve compliance to regulatory framework in the banking sector.

Responsibilities:

Project PCRs Sizing & Estimations, Requirement Analysis, Design.

Conducted DCO sessions and capture use cases in Application Profiler, Implement POCs.

Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, UI and Integration.

Provide technical input for creation of Business Requirement Documents.

Lead project at various stages through inception, elaboration, and construction phases and implemented onsite/offshore development model.

Worked on integrating with External Applications, FileNet using Connect SOAP.

Created Correspondence rules and SLA.

Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.

Implementing PCRs, Defect fixing.

Managing Team & coordinating with the business team.

Environment: PRPC v6.2, Oracle, WebLogic

United Health Group, Parsippany, NJ Apr 2011 to Dec 2011

Central Client Repository (RxCCR)

Senior System Architect

UHC provides Pharmacy Benefit Management (PBM) services through two Organizations OptumRx and UHCP. OptumRx (ORx) was acquired by UHG and to consolidate pharmacy benefit operations by taking advantage of the vertical integration of OptumRx. UnitedHealth Group which currently enrolls 14 million members in pharmacy plans that are administered by an external Pharmacy Benefit Manager (PBM). As the contract with the external PBM is due to expire, an enterprise-wide project has been established to migrate all commercial business to OptumRx. Project Fresh Start (FS) will consolidate the delivery of comprehensive PBM services to provide the highest levels of service to employer groups, providers and members.

The existing Client Information Database (CID) contains client’s contract and benefit information. The new application Central Client Repository (RxCCR) will be restructured to support new and existing client data and benefits to ensure all data is available for all departments to provide highest levels of service to the clients. Ready to accommodate and maintain new required Client and Benefit data to support Fresh Start (FS) Business. UI to capture changes to the Client Implementation, add new client and their benefit information, Work flow automation, Reports to monitor work status, Email communication to the clients/members and Document generation.

Responsibilities:

Requirement Analysis and Design.

Used RDB Method to created Database Connection and Created Web services using SOAP.

Worked on integrating application with External Applications using Connect SOAP, Connect SQL.

Involved in Bug fixing and Unit testing.

Involved in design and development of change request implementation.

Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.

Implementation of Decision tables, Decision Maps and Declarative expressions

Designed Business Rules to implement, expansion and performance improvements of the System.

Defect fixing, supporting code migration, UAT and Production support.

Creation and Execution of unit test cases, troubleshooting and debugging.

Coordinating and communicating with the team, business and end users.

Environment: PRPC v6.1, Websphere, Oracle, Healthcare Insurance Industry Framework

JP Morgan Chase, New York Mar 2010 to Apr 2011

Pega Acceleration USD Clearing

Sr. Software Engineer

JPMC Pega Acceleration provides the solution to JPMC by using Smart Investigate framework which is built upon the PRPC tool (BPM). It is used to customize the functionality of the Smart Investigate as per the JPMC business requirements. Customizing the various lines of business processes for Dollar Clearing (Ex: Return of funds, Unable to apply credit, Beneficiary Claims Non Receipt, Recall). Automation of business processes (Ex: Accounting, Compensation and Correspondence). Generation of custom reports according to their business requirements.

Responsibilities:

Analysis of the Requirement specification provided by the client.

Creation of application specific Class structure and Rule set structure.

Preparation of Unit Test Cases based on functional Specification Document.

Creation of Activities, Validations, customization of SI framework as per the project requirement.

Used SOAP, SQL Connectors and File Listeners to integrate with external systems.

Creation of Business Flows & User Interface.

Enhancements of the Existing Flows and Activities According to the Business Requirements.

Involved extensively on the migration and deployment of the application rules from Dev to QA and UAT and Production environments.

Developed Correspondence rules to intimate the customers through email notifications.

Extensively used PRPC-PAL tool for performance testing.

Unit Testing & Defect Fixing.

Environment: PRPC 5.5, Smart Investigate Framework, Weblogic, Oracle9i

Standard & Poors, New York Jul 2009 to Mar 2010

RPM Usability Enhancements

Sr. Software Engineer

Standard & Poor’s wanted to revise/re-engineer the RPM Pega UI to include the new usability concepts and styles leverage extended graphical capabilities of PRPC ver. 5.5 along with the existing Business Logic and new functionalities, providing a significant degree of attainment of the usability vision, improved end user satisfaction, implementation of New Change Requests & features. Reuse and Leverage all the existing organizational, enterprise & business rules and process workflows in Pega. Ease of maintainability and extensibility.

Responsibilities:

Upgrade the legacy application on to Pega version 5.5 and re engineer user interface.

Creation of new Screen flows, Harness, Sections and FlowActions.

Created JSP, HTML and CSS for manipulating, validating, customizing, error messages to the User Interface.

Designed and implemented user interfaces using repeating, accordian layouts, modal windows and HTML stream rules.

Worked on BIX (Business Intelligence) and automated systematic extracts of data using scripts.

Created Draft Flows, mockup screens for business demo and LLD documentation.

Monitor and fix guardrails warnings and enforce strategy to resolve all warning before promoting code to higher environments.

Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, UI and Integrations.

Used DCO, requirements methodologies for quickly capturing client objectives.

Unit Testing & Defect Fixing.

Environment: PRPC 5.5, Weblogic, Oracle

Prudential, Newark, NJ Jan 2009 – Jul 2009

Sliver8 Benefit Calculations P8, Benefit Payments P13

Associate Software Engineer

Benefit Calculations P8, Benefit Payments P13 Processes belongs to Sliver 8 of the Service Automation (SA) program at Prudential Retirement Services. SA has been initiated to realize, Redesign process to align with participant and sponsor expectations. Deploy PRPC, a modern Business Process Management (BPM) tool. Provide end-to-end process visibility, proactive management supported by metrics and tracking and reporting. Develop and implement a COE (Center of Excellence) supporting the new BPM strategy and PRPC platform. Provide data for Retirement Services ongoing continuous improvement initiatives Security definition to restrict users who can access and modify a profile.

Responsibilities:

Designed Flows for Benefit Payments P13 process.

Created High Level Class structure, Workflows and Rule sets.

Involved in Bug fixing, Unit testing and Performance testing using PAL.

Preparation and execution of unit test cases, troubleshooting and debugging.

Worked with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building application to comply with new government and corporate regulations.

Designed UI sections, flow actions and validation rules for Screens.

Developed activities for implementing business logic and manipulating data.

Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, UI and Integration.

Developed when rules and decision rules for business logic.

Integrated with CPM application for sub case creation and processing.

Involved in design and development of critical enhancements.

Worked on defects fixing and production support.

Environment: PRPC V5.4SP2, CPM-Ins Framework, Oracle, Javascript, XML, DB2

PEGA Systems, Cambridge, MA May 2008 to Jan 2009

Solution Frameworks Development

Associate Software Engineer

Scope of the project is to Enhance and add new features to PRPC Frameworks. Migration, Defect fixing and Testing the frameworks: Smart Investigate(SI), Smart Dispute(SD), Customer Process Manager (CPM-Insurance/Card/Healthcare), Smart Adjust(SA), Research Manager(RM) by upgrading to PRPC 5.5 and fixing the bugs. Integration of Test Management Framework (TMF) and Project Management Framework (PMF) with BT (Bug Track) application. Develop User Interface and business logic for Product Configuration Framework (PCF), Regression Testing for (CPMHC) framework.

Responsibilities:

Designing, developing and documenting applications involving new features released by Pega Rules and implement new features by developing weekly scenarios.

Installation and upgradation of PRPC and framework builds to higher versions.

Implementing Change Requests, Fixing the issues and bugs.

Creation of SOAP connector and Service rules.

Creation of Harness, Sections, Activities, Validations.

Regression testing of the functionality and features of frameworks

Tracing & Debugging the issues.

Built new SOAP, SQL Connectors, services and File Listeners to integrate PRPC with external systems.

Preparation and Execution of unit test cases, Troubleshooting and debugging.

Involved in design and development of critical product and frameworks enhancements.

Design and Implement PRPC Services (REST, SOAP) for down streams and PRPC Connectors like REST, HTTP and Soap with exception handling, customize connection flow problem.

Played a key role in all the environment and infrastructure tasks involving installation of PRPC Frameworks on Pega version 5.5.

Experience in providing the technical leadership, architecture, design and implementation of successful Pega products across several domains and markets.

Environment: PRPC 5.5, Oracle, Tomcat, Pega PRPC Frameworks (SI, SD, CPM, RM, SA and PCF)

ING Bank, PEGA Systems, MA Jul 2007 to May 2008

Smart Dispute (SD) Framework Localization & Enhancements

Associate Software Engineer

Smart Dispute framework needs to incorporate multi-language support. PRPC architecture is designed to provide multi-language capabilities in both the user and application environments (business solutions) which needs to be used to localize the User Interface of Smart Dispute Framework and enhancements for incorporating the new Association rules for Amex(American Express) which involves creation of new rule forms of Reason codes, Ancillary questions & HTML Properties.

Responsibilities:

Enable localization for Flows, Screen flows, Flow Actions, Harnesses/Sections, HTML Rules, Properties, Activities, Correspondence, Reports, Gadgets.

Coding in JSP, Javascript and creating field values for localizable text.

Convert all the UI rules from HTML to JSP to support localization.

Modified out of the box reports and created new reports using List view and Summary view rules.

Involved in design and development of critical enhancements.

Converted JSP, HTML, and CSS for manipulating, validating, customizing, error messages to the User Interface.

Create field value rules for all the texts in UI, short descriptions, portals, harness, flows, confirmation notes, instructions, correspondences, SLAs.

Import language package rulesets for the corresponding localization and test thoroughly end to end.

Worked with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building solutions to comply with corporate regulations.

Monitor and fix guardrails warnings and enforce strategy to resolve all warning before promoting code to higher environments.

Unit test the rules by invoking SD functionality and re-check the screens for any discrepancy.

Environment: PRPC 5.4, Oracle 10g, Tomcat

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