Customer Service Information Technology
Resume:
Patrick LeClair
Lakeside, CA 92040
**********@***.***
linkedin.com/in/patrick-leclair-22558751
BACKGROUND SUMMARY
Dedicated, hard-working professional with over 17 years in providing customer service. Proven ability to be reliable, flexible and adaptable. Possesses strong communication skills with colleagues, peers, managers and clients of all backgrounds. Developed analytical skills, team management, resource management, time management and problem solving skills. Proficient in Microsoft office, Mail Merge, 10-Key and Google Chrome.
KEY STRENGTHS
Trouble shooting
Collaboration
Leadership skills
Problem Solving
Time Management
Customer Service
Multitasking
Conflict Resolution
Communication
EDUCATION
Bachelor of Science in Information Technology July 2016
South University - Savannah, GA
GPA: 3.96 - Summa cum laude
National Society of Collegiate Scholars
National Career Readiness Certificate (NCRC) May 2017
Certificate Level: Silver / Certificate ID: KX6V5N236VH1
RELEVANT COURSEWORK
Database Design & Development
Networking Fundamentals
Information Technology Project Management
Applied System Analysis I & II
SQL Development
Networking Administration I & II
Software Engineering Fundamentals
Design & Marinating Network Implementations
IT Specialization Capstone
Multimedia Web Development
RELEVANT EXPERIENCE
Field Technician June 2017 – Present
PCM – San Diego, CA
Relocations of existing equipment (tear down, setup and testing only)
Printer maintenance
Used / not used patch panel / data port reclamations
VoIP phone upgrades
Minor software work
Slot Performance Supervisor April 1994 – June 2011
Viejas Casino – Alpine, CA
Supervise technicians in the repair, relocation, removal and installation of all slot machines
Actively schedule and place technicians at certain stations in all designated areas to provide coverage and guest services
Assisting outside vendors in the upkeep and repair of their slot machines as well as the physical relocation of slot machines at the department’s direction
Continually work with the California State Game Commission regarding gaming regulations and ensuring proper procedures were followed in the installation and operations of the slots on the casino floor
Assisted floor supervisors in solving guest complaints by providing technical information needed to explain or solve the complaint
Actively manage the interviewing of potential employees while making hiring decisions and the training of the new employee
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