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Customer Service Information Technology

Location:
El Cajon, CA
Salary:
$15 hr
Posted:
March 17, 2018

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Resume:

Patrick LeClair

***** ********* **. *** **

Lakeside, CA 92040

619-***-****

ac4ueo@r.postjobfree.com

linkedin.com/in/patrick-leclair-22558751

BACKGROUND SUMMARY

Dedicated, hard-working professional with over 17 years in providing customer service. Proven ability to be reliable, flexible and adaptable. Possesses strong communication skills with colleagues, peers, managers and clients of all backgrounds. Developed analytical skills, team management, resource management, time management and problem solving skills. Proficient in Microsoft office, Mail Merge, 10-Key and Google Chrome.

KEY STRENGTHS

Trouble shooting

Collaboration

Leadership skills

Problem Solving

Time Management

Customer Service

Multitasking

Conflict Resolution

Communication

EDUCATION

Bachelor of Science in Information Technology July 2016

South University - Savannah, GA

GPA: 3.96 - Summa cum laude

National Society of Collegiate Scholars

National Career Readiness Certificate (NCRC) May 2017

Certificate Level: Silver / Certificate ID: KX6V5N236VH1

RELEVANT COURSEWORK

Database Design & Development

Networking Fundamentals

Information Technology Project Management

Applied System Analysis I & II

SQL Development

Networking Administration I & II

Software Engineering Fundamentals

Design & Marinating Network Implementations

IT Specialization Capstone

Multimedia Web Development

RELEVANT EXPERIENCE

Field Technician June 2017 – Present

PCM – San Diego, CA

Relocations of existing equipment (tear down, setup and testing only)

Printer maintenance

Used / not used patch panel / data port reclamations

VoIP phone upgrades

Minor software work

Slot Performance Supervisor April 1994 – June 2011

Viejas Casino – Alpine, CA

Supervise technicians in the repair, relocation, removal and installation of all slot machines

Actively schedule and place technicians at certain stations in all designated areas to provide coverage and guest services

Assisting outside vendors in the upkeep and repair of their slot machines as well as the physical relocation of slot machines at the department’s direction

Continually work with the California State Game Commission regarding gaming regulations and ensuring proper procedures were followed in the installation and operations of the slots on the casino floor

Assisted floor supervisors in solving guest complaints by providing technical information needed to explain or solve the complaint

Actively manage the interviewing of potential employees while making hiring decisions and the training of the new employee



Contact this candidate