Customer Service Data Entry

Imrana Jilani

Administrative Assistance/Business Analyst

732-***-**** – *******@*****.*** – 714 President Ave, Lawrenceville, NJ 08852

Seeking a challenging role in business operations as a business Analyst where I can utilize my excellent customer service and problem solving skills.

EDUCATION BACHELOR OF SCIENCE: Rutgers University (Newark, NJ) 2000 – 2004

BS in Psychology

Minor – Information Systems

SKILLS SOFTWARE: MS Office, MS Project, SAP, Ariba, WebEx, SharePoint 2010, Cognos reporting

System, Business Objects Typing speed 70 WPM, HTML, JAVA

Knowledge and Abilities: Strong Organizational skills, detailed oriented, team player. Strong work ethics, and focus on getting things done with a sense of urgency.

EXPERIENCE Data Entry specialist and Claims Coverage Analyst: Lyneer Staffing Solutions Temp position

Cooper Pest Solution (Lawrenceville, NJ) February 2017 – April 2017

Princeton Insurance (Princeton, NJ) May 2017 – December 2017

Provided Certificate of Insurance to companies. Faxing, filing, and made copies of certificate of insurances. Provided and submitted medical claim reports of doctors, and nurses to hospitals, and doctors who inquired medical reports. Wrote claims reports. Clerical duties were faxing, filing, and processed daily incoming mail.

SAP and Administrative Specialist: Office Team Temp position

Sysco Guest Supply (Monmouth Junction, NJ) September 2016 – January 2017

On Campus Marketing, (Ewing, NJ) April 2016-August 2016

Conair Corporation (East Windsor, NJ) November 2015 March 2016

Date entry using SAP. Received all incoming mail and referenced each documents and input them in SAP software. Ensured all incoming documents are up date. Filing and worked as a team player. Report all documents to the manager. Created folder reports and ensured. Collected all invoices and worked in the mail room for shipping supplies.

Customer Relations Representative: Office Teamp Temp Position

Graham and Brown Wall Covering (Monroe, NJ) May 2015 – October 2015

Managed and processed incoming orders performed data entry, and invoicing. Performed support functions related to existing orders including customer returns and complaints. Interact daily with warehouse and fulfillment teams to ensure smooth and accurate shipment of customer orders. Worked closely with supply and demand planners to ensure customer needs and requirements are consistently met. Provided support to teams in Sales, Marketing. Prepared reports for management review. Clerical and filing. Deposit checks and Account payable and receivable.

SAP specialist and Clerical: Office Team Temp assignment

America gas Propane (Windsor, NJ) October 2014-April 2015

Duties Included: Answering phone calls and respond to all customer inquiries including, pricing, billing, documenting complaints and setting up new orders. Accurately maintained customer data, transactions, and information in SAP through accurate data entry. Responsible for preparing all daily batch activities including service, bulk and cylinders. Maintained service work schedule and dispatch delivery tickets. Maintained customer and daily folders, entered payroll. Maintained a clean and organized office environment; as well as ordered supplies and forms as needed. Solved customer service issues with the goal of customer satisfaction. Actively participated in safety training and met all safety training requirements.

Administrative Specialist and Clerical: Office Team Temp position

New Jersey Education Assessment, (Trenton, NJ) March-June 2014

Smart Linx Solutions, (Manalapan, NJ) July-August NJ 2014

SSATB, (Skillman, NJ) September 2014

Bloomberg Radio Station, (Dayton NJ) October 2014

Prepared records checked over and proofread correspondence, invoices, presentations, brochures, Publications, reports and relevant material. Prepared letters and memos, input surveys. Set up meetings, organized travel schedules. Created Shipping labels and distribute workshop materials in UPS. Other Clerical duties include filling and data entry.

Administrative

Nicholas J. Bouras (Summit, NJ), Mar 2008 Jan 2012

Prepared memorandums, correspondence, presentations and adhoc reports. Completed travel expense reports. Initiated, maintained and closed Purchase Orders in ARIBA System. Schedule meetings thru global connect and WebEx. Dispersed incoming mail to correct recipients throughout the office,

made copies, sent faxes and handled all incoming and outgoing correspondence. Other duties include filling, answering phone calls, ordering office supplies and following up on items delegated to others by executive to ensure timely completion.

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