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Agile Coach & Project Mgt

Saint Johns, FL, 32259
March 17, 2018

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Robert E. Brown

**** ******* ******* **** *.

Saint Johns Florida 32259

M: 904-***-**** H: 904-***-****


Held Project Executive Thought Leader and Agile Transformation / Coaching / Training / Consulting roles. Successfully managed Information Systems (IS) projects within a variety of industries including financial, healthcare, education, travel, car leasing, retail distribution, hospitality, automotive, manufacturing, petroleum, energy & utilities, depot maintenance, telecommunications, Federal Government and Department of Defense. Directed teams ranging in size from 4 to 60 persons and have managed projects with budgets ranging from $50,000 to $10 million and project durations from 2 months to 36 months. Information Systems and Technology experience spans 30+ years. KEY SKILLS

Possess advanced skills in; requirements analysis (includes Scrum Product Backlogs), project management, software development methods/frameworks (Waterfall, Agile/Scrum/Kanban, DevOps, SoS, SAFe, LeSS, SPS-NEXUS, ), e-commerce system development, business process improvement (LEAN, Kaizen), earned value management, enterprise service management (ITIL standards), system re-hosting

& relocation, data migration & conversion, network & storage systems design/rollout, customer relationship management and IT education and training (ADDIE). EDUCATION

Pursuing PMI-ACP (expect by June 2018) and CPLP Certifications (ongoing)

Certified PMI Project Management Professional (PMP) since July 2001

PhD. Engineering Management, California Coast University, Santa Ana CA, 1994

M.S. Electrical Engineering, University of Dayton, Dayton OH, 1987

B.S. Computer Science, Wright State University, Fairborn OH, 1977 WORK HISTORY

Collabera Corp: Jacksonville FL – Agile Coach and System Engineer (SE): July, 2016 – September 2017

Coached various individuals within AT&T (client) Scrum, Hybrid-Waterfall and SAFe teams to stay in compliance with the Agile Methods and tools defined by IBM & AT&T for the project.

Worked with client Product Owners to build user stories and acceptance criteria as well as identify and resolve functional requirements gaps found during the analysis, design and development phases of new and modified AT&T Domain (Sales, Service Delivery, Service Assurance, and Billing) applications. Documented issues/risks using Root Cause Analyses (RCA). Documented the interface interactions for / between the new/modified AT&T Domain application functionalities with traceability matrixes and systems interface/flow diagrams. ApexSystems: Jacksonville FL – Linux Migration Technical Liaison Consultant: July, 2015 – July, 2016

Responsible for planning/coordinating the cradle to grave tasks necessary to migrate over 97 IRS client applications/databases from Solaris/AIX Tier 2 hardware to x86 Tier 2 Linux and zVM zLinux Tier 1 hardware.

Robert E. Brown

1374 Mallard Landing Blvd N.

Saint Johns Florida 32259

M: 904-***-**** H: 904-***-****

Facilitated interactive meetings between the following IRS client support groups to complete all migrations; network, security, platform engineering and Linux server build/support.

Assisted in facilitating Value Stream (LEAN) sessions with various IRS client support groups which resulted in a “Cross-Functional Playbook” used to help application owners efficiently progress through their Solaris to Linux migration tasks. IBM / GBS: Jacksonville FL - Project Executive (PE), Agile Transformation Strategist, IT Trainer: October, 2000 – February, 2015

Managed (as a PE) a complex systems enterprise transition from an IBM z196 mainframe to an IBM EC12 mainframe for the Delhaize America food retailer. Other projects include the managing an enterprise wide ClearCase upgrade and a migration from DB2 to RACF security.

Developed (as an Agile Training Consultant) a comprehensive Agile/Scrum Training course for Northwestern Mutual. This training also included significant content on LeSS, SAFe and SPS

(Large Scaled Agile frameworks) as well as DevOps Core Principles. Utilized Kanban, Kaizen and Lean (Value Stream) techniques to assist the client in their transition to a more agile and lean environment.

Managed (as a PE) the identification, analysis and documentation of a set of Global e-commerce requirements for the Treasury Wine Estates client. Conducted an extensive series of client interviews to understand their “As-Is” and “To-Be” business processes. Developed a Request- For-Proposal (RFP) for the development, testing and deployment of a worldwide e-commerce application encompassing Australian, US, Asian and European TWE regions. Responsible for managing all project financials.

Developed and conducted (as a PE) an extensive series of best practice training seminars in project management, PMO and IT management processes for Saks Fifth Avenue.

Managed (as a PE and Scrum master) the development, testing and rollout of an e-commerce Global catalogue application for the BlueLinx Corporation using IBM's WebSphere Commerce Product. Trained/assisted the client in building a user story Product Backlog. The development/test phases were accomplished using an Agile Scrum methodology utilizing product/sprint backlogs, daily Scrum meetings, periodic code demonstrations and team retrospectives. Responsible for managing all project financials.

Managed (as a PE and Scrum master) the development and component integration testing of a complex Order Modifications (OM) functionality within IBM’s Sterling Order Management solution for the Lowe’s Corporation. Code development/testing (19 user interfaces and 10 backend components) was completed using XP (Extreme Programming) practices. Introduced the benefits of adopting an enterprise wide DevOps culture within Lowes’ IT infrastructure.

Conceptualized, planned and established (as an Enterprise Agile Coach) the beginnings of an Agile Center of Excellence office for American Express in Ft Lauderdale Fl. Trained AMEX business and software development personnel in the use and benefits of Agile/Scrum Software Development methods in Greensboro NC. Subsequently, coached these personnel (Product Owner, Scrum Master, and Development) to successfully complete their first Agile/Scrum application. Also coached AMEX IT Enterprise Support teams (Server, Service Robert E. Brown

1374 Mallard Landing Blvd N.

Saint Johns Florida 32259

M: 904-***-**** H: 904-***-****

Delivery/Management and Telecommunications) on how they could become more agile using Kanban, Kaizen, LEAN and fundamental DevOps techniques. Successfully trained/coached (as a Scrum of Scrums) multiple AMEX distributed Scrum teams in Phoenix AR, using the LeSS (large Scaled Scrum) framework, to modify the functionality of an IT Service Management (ITSM) program called ServiceNow (includes change, knowledge, incident and problem applications).

Managed from cradle to grave (as a PE and Scrum Master) the development, SIT, UAT, defect resolution and rollout of a complex Custom Cash Management and a Loan Data Change application for Fannie Mae. Business requirements identification and code development were accomplished using a hybrid-agile scrum technique called LOMBARDI BPM 7.5. Used LEAN

(Value Stream) techniques to assist the re-engineering/improvement of some existing business processes. Testing & deployment was conducted using the traditional “WATERFALL” method.

Managed (as a PM and Scrum Master) a 2 year B2B CRM infrastructure and application development project for IBM utilizing the Agile distributed Scrum development methodology. Developed a complete set of training materials (videos and manuals) for a B2B “Add-in” tool used by IBM’s worldwide CRM business partners. Used Camtasia Studio, MS Office, and Power Video Maker Professional software.

Managed (as a PM) the migration of 7+ applications/databases, EMC2 SAN storage, 50+ servers and associated telecom networks to a new permanent backup control center for the MISO electrical power distribution Co. Also developed a disaster recovery contingency plan for MISO.

Managed (as a PM) all analysis, install, testing and rollout activities associated with migrating 90+ web applications and data from WorldComm to IBM host facilities for Better Petroleum

(BP), a global oil and gas company. Responsible for managing all project financials.

Coordinated (as a PM) many process improvement sessions with the Enterprise support teams within the Hospital Corporation of America (HCA). The results of these sessions were tailored into a complete set of ITIL Service & Delivery Management processes for HCA. Additionally developed/implemented new infrastructure change and software release procedures for HCA. Subsequently trained all appropriate HCA personnel in the use of these new procedures in addition to conducting several change advisory board meetings as part of the procedure turnover.

Managed (as a PM) a team of 60+ development technicians (programmer, database, server and network) to develop/deliver 3 complex WebSphere web sites for the Empire Blue Cross Blue Shield of New York city.

Barnett Bank, Nations Bank, Bank of America - Project Manager & Systems Consultant: July, 1997 – December, 1999

Managed/coordinated the development, testing and rollout of several E-Commerce application projects using C++, Java, JavaScript, RMI protocols, Netscape Enterprise Server, JDBC and Oracle for Bank of America. Managed teams to conduct an extensive business process re-engineering project for the Oxford Car leasing company recently acquired by NationsBank. Managed the implementation of the complete Tivoli Management Environment (TME10) suite for Barnett Bank.

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