Service Assistant

Aleah Cox

*** ***** *** ***. ** Brooklyn, NY ****8

*********@*****.***

Home 718-***-**** Cell 347-***-****

Work Experience

Cypress Hills Local Development Corporation Brooklyn, NY

Assistant Director 10/14 – 10/16

Compiled data and documented program progress via weekly and monthly program reports to Department of Youth and Community Development

Served as liaison to community based organizations who served as internship preceptor sites

Supervised Clerical Aide in the processing of timesheets and regular programmatic audits

Assessed participants to determine educational/ employment based goals and monitor participants’ efforts towards established goals

Provided monthly follow up monitoring services to participants after completing necessary program hours

Coordinated and facilitated weekly educational training workshops to participants

The Center for Family Support New York, NY Medicaid Service Coordinator/CSS Support Broker 07/08 - 06/14

Coached service recipients with special needs to achieve his or her unique goals and desires

Assisted each individual with establishing specific valued outcomes and creating ways to help them reach their goals and work on increasing their level of self-sufficiency

Developed, implemented and maintained Individualized Service Plans for caseload of 32 service recipients

Documentation of monthly case notes to chart progress and well-being

Sterling Testing Systems New York, NY Client Fulfillment Specialist 02/07 - 06/08

Assisted the Interdepartmental Liaison in corresponding with client facing teams via email correspondence

Oriented and mentored new employees to the rules, procedures, and the processes of the department

Researched additional information needed to complete local and nationwide verification requests via Internet

Monitored the completion of orders for a special needs client from start to finish

Public Allies New York New York, NY

Alumni Relations Coordinator/ Program Associate 9/06 -01/07

Maintained database and various methods of communication expand the NYC alumni network

Compiled and distributed a bi-monthly education and employment opportunity bulletin to the alumni network

Planned and co-coordinated alumni events, i.e. ‘Battle of the Classes’ and ‘MLK Youth Summit’

Arranged and contributed articles to the alumni newsletter, ‘Public Allies New York Alumni Perspectives’

Education

Hunter College, Silberman School of Social Work, MSW, May 2014

State University of New York at Geneseo College, B.A. in Sociology, August 2004

Volunteer Experience

LIU Brooklyn Toastmasters, Vice President of Membership, Present

Just As I Am (JAIA), Advisory Board Coach, 2016

Youth At Risk, Women to Women Program Mentor, 2008- 2009

Public Allies York Alumni Advisory Board, 2006- 2008

Computer Skills

Experience with Microsoft Word, Excel, Power Point, Publisher, SPSS, Tracker, Therap, CHOICES, YEPS

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