Customer Service Sales

Professional Summary

Skill Highlights

Work Experience

Connie M Conroy

**** ***** ****** ***, ******* In 46327

Home: 219-***-**** Cell: 630-***-****

******@***.***

I have worked in the customer service industry for over 25 years in my Career.Received Post Tribune Award for Top Manager within my community in February of 2003.I have received above average scoring on SERV-SAFE certificate.Turned over stores the were in the bottom of their region to being in the top 10 percent in their area.Cut down product loss to gain sales and profitability. Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Top sales performer

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Visual merchandising proficiency

Fashion knowledge

Opening/closing procedures

Lee Enterprises February 2017 to Current

Customer Service Agent

Munster, IN

Addressed 150 website inquiries per day, converting 150 into renewal customers. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Organized weekly sales reports for the sales department to track product success. Trained 50 new employees quarterly.

Texas Corral Highland May 2015 to Current

Server Trainer

Highland, IN

Assisted guests with making menu choices in an informative and helpful fashion. Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Answered questions about menu selections and made recommendations when requested. The leader of the waitstaff,acts as an intermediary between servers and management,helping the restaurant to operate in a smooth and efficient manner.

Chili's May 2014 to May 2015

Server/trainer

Calumet City, IL

Waited on Customers in restaurant,fast-pace environment .order accuracy,working with customers directly.Ability to work under presser . Great communication skills. Education and Training

Hospitality Services Group January 2014 to Current Fill in Chef,line cook,server,Pastry chef,host

Highland, IN

Sent to different sites such as the Horseshoe Casino,Ameri-star Casino,to fill in all areas of the food service area as needed.Detailed Plate presentation,multi-tasking environment,Ability to work well under pressure,short and long term plans,preparation of products,Strives to exceed customers expectations and reacts with urgency and follows through with a wow experiences .

Olive Garden May 2013 to May 2014

Server/trainer

Calumet City, IL

Serving customers,getting orders entered into the system right so the customers orders are correct .Part of the company's top service team for Darden Restaurants and received an award to our restaurant as top service in our company out of 800 locations globally.Maintaining a POSITIVE attitude. McDonalds October 2012 to January 2014

Manager

Munster, IN

exceeding guest relations,opening and closing shifts,expediting orders to customers .Training crew members motivating crew members, scheduling,Maintaining quality standards and financial ownership of waste and profits,working with area manager on stores profitability . Wendy's May 2009 to May 2013

Co-Manager

Hobart, IN

Positioning,training,Company standards,daily log,company hiring,I training classes,Performing operational activities such as labor adjustments,Scheduling,planning,Monitoring food supplies,Demonstrating and working on a new development plan to put systems into place,Maintaining accountability for success,Making key-decisions and executing problem solving skills,Good communication with operations of company stores and associates,Maintain financial ownership.

Dunkin Donuts April 2006 to May 2009

General Manager

Homewood, IN

Fast paced,Multi-tasked environment,motivate,development of others,work well independently and as part of the team communication and great customer service skills,Ability to work under pressure,hire,train,demonstrate professional behavior to associates,inventory control,sanitation,planning,scheduling,ability to stay in acceptable labor cost, very knowledgeable of bakery menu,items and preparation of products . Wendy's International March 2005 to April 2006

Co-Manager

Bolingbrook, IL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Organized weekly sales reports for the sales department to track product success. Trained 15 new employees quarterly. Worked in stores to get to be Phase 1 & 2 training stores . Krispy Kreme Donuts May 1999 to March 2005

Area Trainer

Chicago area, IL

Trained for new store openings. ordering, responsible for many tasks,Ability to work independently,accountability,motivate and develops others,Training company standards,management skills training and transition,evaluated all training activity and sent progress reports to district managers.Certified in all positions .Worked on development plans to uphold company standards,and communication skills between upper management. International Correspondence School 1993

High School Diploma: General

Scranton, PA, United States

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