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Technical Writer

Vernon, CT, 06066
35/hour or $65000/year
March 17, 2018

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VERNON, CT *****



Technical Writer

Cyient - Windsor and East Hartford, CT 2017

Contracted to plan, develop, organize, write and edit service bulletins for a client in the aerospace industry. Researched client documentation, websites and other available information sources to edit/update client vendor and supplier lists.

Technical Writer

Belcan Corporation - Bloomfield, CT 2017

Contracted to plan, develop, organize, write and edit operational technical documentation for a client in the overhaul of gas generators, free turbines and other aero-derivative turbines.

SR Instructional Systems Designer

Pratt & Whitney Customer Training Center - East Hartford, CT 2011 - 2016

Provided ISD support to the Manager of Military Training and the Manager of Instructional Systems Design. Actively collaborated with and supported subject matter experts (SMEs) and instructors in researching, planning and writing training books in compliance with stringent guidelines addressing format, and related curriculum development practices. Edited eLearning “page-turner” modules created by outside contracted vendors, and provided commentary. Created eLearning modules using Lectora, to include audio files, graphics and edits. Used Photoshop, Adobe Bridge and Illustrator to perform minor graphic edits for eLearning modules. Majority of work was focused specifically on developing new training materials for the PurePower line of engines. Team received the UTC Audacious Award for our work on the training materials for the PW1100 PurePower Engine.

Instructional Systems Specialist/Team Leader

L-3 Communications - New London, CT 2006 - 2011

Provided Team Leader guidance for the L-3 presence at the Leadership Development Center. Provided contract support to US Coast Guard Academy, actively collaborated with and supported subject matter experts (SMEs) and instructors in researching, planning and writing curriculum and lesson plans in compliance with stringent guidelines addressing format, leadership principles, Gagne's Nine Events, ADDIE, and related curriculum development practices. Demonstrated extensive knowledge in providing quality support with curriculum/lesson plans for courses ranging from Leadership and Management School, Team Leader Facilitator, Apprentice Leader Program, and Senior Leadership Principles and Skills to Organizational Performance Consultant, Officer Candidate School, Reserve Officer Candidate Indoctrination, and Senior Enlisted Leadership Course. Additionally, audited courses for quality improvement, including Leadership and Management School, Senior Leadership Principles and Skills, Team Leader Facilitator, Senior Enlisted Leadership Course, Officer Candidate School, Reserve Officer Candidate Indoctrination, and Organizational Performance Consultant. Concurrently, created a dynamic brochure for Guide to Officer Leadership Development (GOLD) program.

Along with fellow team members, prepared 15 courses, learning materials, lesson plans and training aids for the first USCGA ACE visit in several years. This visit resulted in college level credits for Officers and enlisted members. In 2009, in recognition for work on the ACE project, received a Coast Guard Meritorious Team Commendation.

In 2010, in recognition for work on the Apprentice Leader Program course, received the Leadership Development Center's Director's Coin. Additionally in 2010, along with co-workers, created a beta-test for Apprentice Leader Program students and their rate-striking counterparts aimed at determining the best methods for educating members on their future role.

Instructional Designer/Project Manager

General Physics Corporation - Mystic, CT 2005- 2006

Instructional Designer

Designed and steered development of innovative multimedia and web-based courseware targeting both the academic and corporate markets. Efficiently identified source materials and conducted subject matter expert (SME) interviews in order to determine strategies for creating optimal course outlines and storyboards. Proactively interfaced with production team in developing quality media for final courseware. Spearheaded in-process and final Quality Assurance (QA) of GPe products and services and ensured QA process was adhered to throughout the development process. Co-facilitated onsite project with Taiwan client, successfully developing Learning Object Outlines and draft storyboards supporting new operator training program launch. Partnered with client SMEs in retrieving and compiling training materials, proficiently outlined appropriate procedures and delivered educational/interactive materials presentation. Worked with onsite team in reviewing Alpha and Beta courseware, QA issues, graphics/images retrieval, storyboard and courseware post-review reworks, and final review and QA of product.

Project Manager

In recognition of superior performance was promoted to drive project operations while maintaining design responsibilities. Strategically planned and coordinated schedules and resources to maximize productivity and achieve crucial timelines. Effectively conferred with customers on project specifications and ensured satisfaction from product development through delivery. Monitored entire scope of project and provided ongoing status reports. Actively participated in kickoff meetings. Cost-effectively allocated funds and administered budget to optimize profits while maintaining high quality standards.

Documentation Specialist/Support Personnel

SAIC - Mystic, CT 2004 - 2005

Instrumental in assisting on-site Financial Management Team and Naval Undersea Warfare Center (NUWC) Program Managers by creating clear, effective Standard Operating Procedures as well as helping with editing, reports, documents, and data entry. Actively supported QA and editing of classified training and financial documents. Provided technical support vital to the Office of NUWC Program Manager's achievement of stringent deadlines and requirements. Demonstrated strong organization skills in efficiently gathering data, conducting analyses and documenting results. Proficiently planned, coordinated and scheduled projects for timely completion in line with detailed specifications. Managed weekly highlights for two key programs. Entrusted with securely transporting government materials to both local and off-site facilities.

Technical Writer

General Physics Corporation - Mystic CT 1999 - 2002

Facilitated development of interactive courseware training products through research, development, writing, and editing of diverse materials. Initiated independent research to acquire working understanding of product technologies and production methodologies. Steered project scope, including graphics, animation, video, and audio. Implemented quality assurance and held authority for final sign-off on computer and web-based courseware. Key projects including writing, producing and directing over 25 sales training vignettes. Drove projects ranging from safety and major disaster response training, middle school math and steel factories computer controlled machinery to United States Navy maintenance and bottling plant final auditing procedures, exhibiting a talent for quickly acquiring knowledge of complex information.


BA in English 1999

University of Massachusetts-Amherst

Letter of Specialization in Professional Writing and Technical Communication 1999

University of Massachusetts-Amherst

AA in Liberal Arts 1994

Holyoke Community College

Awarded the John Arnold Scholarship for Excellence in English

United States Coast Guard Academy (Special Interest Courses)

Apprentice Leadership Program

Project Management

Leadership and Management School

Senior Leadership Principles and Skills

Core Competencies

Instructional Systems; Curriculum Development; Multimedia Courseware; eLearning; Technical Writing; Editing; Research; Standards Compliance; Quality Assurance; Project Management; Strategic Planning; Standard Operating Procedures; Team Collaboration; Communications; Client Relations.

Technical Proficiencies

Microsoft Office Suite, Lectora, Framemaker, Microsoft Project, Adobe Acrobat, Illustrator, Bridge, Dreamweaver, Front Page, Captivate, Photoshop, Paintshop Pro.

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