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Customer Service Medical

Location:
Durham, NC, 27701
Salary:
&11hr
Posted:
March 17, 2018

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Resume:

JOYCE MCMILLIAN

*** ****** ****** *** *-***

DURHAM, NC 27701

919-***-****

ac4uc0@r.postjobfree.com

PROFESSIONAL SUMMARY

COMPUTERS AND ELECTRONICS, EDUCATION AND TRAINING, DATA ENTRY CLERK, PROBLEM SOLVING, CUSTOMER SERVICE, SERVICE ORIENTED, ACCOUNT RECEIVABLES, CRITICAL THINKING, TIME MANAGEMENT

•JUDGMENT AND DECISION MAKING

•WRITTEN AND ORAL COMMUNICATION

•CMS 1500 BILLING EXPERIENCE AND RECEIVED EXTENSIVE TRAINING IN HIPAA COMPLIANCE AND REGULATIONS

•DEPENDABLE PROFESSIONAL THAT WORKS WELL INDEPENDENTLY AS WELL AS IN TEAMS

• EXCEPTIONAL ADMINISTRATIVE SKILLS WITH THE ABILITY TO TYPE OVER 50 WPM

CPT, HCPCS, ICD- 9, ICD -10 CODING KNOWLEDGE AND MEDTRAK SOFTWARE EXPERIENCED IN PROVIDING OUTSTANDING CUSTOMER SERVICE TO A DIVERSE CLIENT BASE

EDUCATION:

MILLER MOTTE COLLEGE – WILMINGTON, NC

ASSOCIATE IN APPLIED SCIENCE IN ELECTRONIC MEDICAL RECORDS

GRADUATION DATE OCTOBER 2015

RELATED COURSEWORK:

MEDICAL LAW AND ETHICS, MEDICAL TERMINOLOGY, ANATOMY AND

PHYSIOLOGY, PATHOLOGY, MEDICAL CODING, PHARMACOLOGY, EMERGENCY PROCEDURES, HEALTHCARE

STANDARDS, HEALTH INFORMATION SYSTEMS, MEDICAL nt:

(INSURANCE, ADVANCED MEDICAL CODING,

MEDICAL COMPUTER APPLICATION, MEDICAL OFFICE SYSTEMS, REGISTRIES STATISTICS

WORK EXPERIENCE:

Account Temp: October 2016 to present

1st Assignment at Carolina Carmel- Responsibilities included food preparation, shipping and receiving, stocking supplies and managing inventory

2nd Assignment at Rocoh- Responsibilities included data entry with medical documents, indexing medical records

3rd Assignment at University Honda- As a Receptionist

4th Assignment at University Ford & KIA- as a receptionist

Xerox Solutions: April/2016 to- current

Title: Customer Care Assistant

Duties: To provide service to client that involves insurance matters and to answer call in a professional matter. Communicate with the client in a courteous matter. Resolve any and all issues to a satisfactory resolution. Answer all inbound call as required as instructed. Transfer call as needed. To deliver managed care pertaining to insurance issues.

and process Data Entry information.

Student: Miller- Motte- Motte College- September 2013 to- October 2015

Duties: Studies classes to gain a degree in Associates Degree in Applied Science in Electronic Medical Record.

Nursing Assistant:

Southeastern Regional Medical Center – Lumberton, NC 09/ 2012 –0 2/2014

Duties: Maintain a patient environment that promotes wellbeing, care, and safekeeping by ensuring that all facility principles and procedures, and to abide all federal, state and local prerequisite. The proper use of equipment and scheduled training classes, and designed to maintain rules and regulation and procedures. We serve meals to patients and documentation of daily activities by recording of Kiosk computer.

Wesley Pine Retirement Center – Lumberton, NC 05/ 2010 –02/2014

Duties: Administer treatment by dispensing medication for Acu- check, maintaining oxygen supply and equipment, and changing bandages and providing personal and daily activities. Provide a safe environment for the patient, and to transfer patient using the proper equipment. Record vital signs as well as, Document all daily activities and report and issues of patient to the proper nurse or supervisor.

Primary Care Home Health – Lumberton, NC 05/2010 –11/013

•Help patients care for themselves by introducing and teaching assisted living techniques including the use of a cane or walker, the use of special utensils to eat, and the use of special techniques and equipment

•Transport patients back and forth to doctor appointments, assisting them in/out of the vehicle as needed

•Maintain a patient environment that promotes health, safety, and security by following all company standards and procedures, as well as following all federal, state and local requirements

Nursing Assistant

Premier Living – Lake Waccamaw, NC 05/1998/ - 2005

•Filed folders and reduce paperwork

•Answered phone and directed calls

•Scheduled appointments

•Place patients folders in proper place

Duties: Maintain and promote care for patient in a facility. Promote health and well-being, and security. Provide all federal and state and local requirements. Follow HIPAA guide and regulation. Serve a meal and transfer patient with such equipment as needed. Document all daily activities as well as report vital signs and report to nurses.

Other Related Skills:

Customer Service Representative Assistant

•Duties are to receive calls from client to provide service of their health policies

•To answer any question that pertains to the client policy and to resolve the issues at hand.

•Maintain professionalism and courteous to all client on a daily basis.

•Communicate well with the clients. A]}

•Document all communication and issue by computer resolution

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