Raleigh, NC *****
Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment
SKILLS & ABILITIES
REMOTE CUSTOMER SERVICE REPRESENTIVE, PADCARE LLC (HOMEAGAIN)
March 2017- Current
Work-at-home Customer Service Agent answering Inbound telephone calls. Billing and Account questions with payment processing. Account updates. Meeting Sales Quota.
STORE MANAGER, EDIBLE ARRANGEMENTS
April 2014- February 2017
Supervising Store Employees. Interview and train new-hires. Answer phones, take-and import orders. Prepare orders and service maps for driver. Opening and closing procedures. Maintain current paperwork, filing, and recording.
CORRECTIONAL/DIAGNOSTICS OFFICER, NC CORRECTIONAL INSTITUTE FOR WOMEN
September 2012- February 2014 Perform all Background Checks of inmates, visitors, and employees. Collect and deliver DNA for SBI. Perform all initial diagnostics for new inmates entering facility. Supervising inmates in a secured environment. 12-weeks of Basic Police Officer Training with Certifications.
Customer Service Representative, ACS Xerox; July 2011- June 2012 Waitress, Red Robin & Ihop; July 2006- November 2011 Part-Time Grocery Clerk, Giant Food Store; July 2003- September 2006
WAKE TECHNICAL COMMUNITY COLLEGE
Early Childhood Education, August 2011- May 2014 EDU Early Childhood Credentials 1 & 2 Business & Human Resource Management, May 2014- December 2016
Strong verbal and written communication skills. Precise attention to detail.
Profound ability to multi-task, prioritize and flexible with changing business requirements. Proven ability to deal promptly with emergency situations.