**** ******* **

Raleigh, NC *****

919-***-****

ac4ubu@r.postjobfree.com

ASHLEY BRAY

OBJECTIVE

Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment

SKILLS & ABILITIES

EXPERIENCE

REMOTE CUSTOMER SERVICE REPRESENTIVE, PADCARE LLC (HOMEAGAIN)

March 2017- Current

Work-at-home Customer Service Agent answering Inbound telephone calls. Billing and Account questions with payment processing. Account updates. Meeting Sales Quota.

STORE MANAGER, EDIBLE ARRANGEMENTS

April 2014- February 2017

Supervising Store Employees. Interview and train new-hires. Answer phones, take-and import orders. Prepare orders and service maps for driver. Opening and closing procedures. Maintain current paperwork, filing, and recording.

CORRECTIONAL/DIAGNOSTICS OFFICER, NC CORRECTIONAL INSTITUTE FOR WOMEN

September 2012- February 2014 Perform all Background Checks of inmates, visitors, and employees. Collect and deliver DNA for SBI. Perform all initial diagnostics for new inmates entering facility. Supervising inmates in a secured environment. 12-weeks of Basic Police Officer Training with Certifications.

OTHER EXPERIENCES

Customer Service Representative, ACS Xerox; July 2011- June 2012 Waitress, Red Robin & Ihop; July 2006- November 2011 Part-Time Grocery Clerk, Giant Food Store; July 2003- September 2006

EDUCATION

WAKE TECHNICAL COMMUNITY COLLEGE

Early Childhood Education, August 2011- May 2014 EDU Early Childhood Credentials 1 & 2 Business & Human Resource Management, May 2014- December 2016

COMMUNICATION

Strong verbal and written communication skills. Precise attention to detail.

LEADERSHIP

Profound ability to multi-task, prioritize and flexible with changing business requirements. Proven ability to deal promptly with emergency situations.

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