Customer Service/Remodel Management

DIANE MUNSON

***** ******* ****

Apple Valley, CA 92307

909-***-**** Home / 442-***-**** Cell

OBJECTIVE:

To continue to provide great attention to detail and organization. Always provide a terrific attitude with the ability to interact and successfully work with and in stressful situations. To set a continual example of importance of customer service, and I am willing and have the ability to teach others from my experience and am always wanting to learn additional skills.

WORK EXPERIENCE:

Field Project Supervisor – WALMART, Bentonville, Arkansas

December 2012 - January 2018

Responsible for remodels of stores that are currently open and for the opening of new stores as assigned. In this position I supervise the hired associates by directing them on the proper use of equipment being used, the teaching of new equipment, policies and procedures and maintaining a safe working environment while doing so. We set the store to meet the corporate guidelines and standard operation procedures. This includes setting the fixtures in their proper location by reading a blueprint, correct labeling, stocking and making sure the department is ready for our customers. All of this is being done during open store hours so we also provide the customer service to keep the store running smoothly while maintaining/increasing sales and keeping the store numbers up. I also perform special projects when assigned to update departments prior to a store getting remodeled. This includes providing the proper reporting and documentation. Communication is key in this position as we communicate to the store management team, construction and my fellow associates on other shifts so that the flow of work continues.

Contract Services Supervisor – PALL CORPORATION, Covina

November 2010 – June 2012

Oversaw the contracted services for the plant, including regularly provided services by outside contractors (including but not limited to mechanical trades, pest control, janitorial, sanitation, vehicle/equipment needs, etc.) Perform the purchasing and ordering aspects for the facilities, safety and project management departments. Maintain and work as the administrator for the preventative maintenance program. Issue and close work orders, filing, ordering plant supplies. Work with the Facilities Engineering Manager with regards to project scheduling, timecards and updates. Work with accounting for processing of invoices. Work with other departments on special projects for events, moves and special needs. Work with facilities team to schedule repairs and special projects with the different departments.

Property Manager – DOWNEY SAVINGS, Newport Beach, California

May 2006 – October 2008

I worked as the Property Manager for 78 branches and 3 commercial centers Northern California and Arizona. I was responsible for inspections and scheduling of repairs, bidding and award contracts, create scope of works for tenant improvements, and oversee the remodels while ensuring that a minimal amount of disruption occurred to the customers and staff. Approval of invoices and corrected the discrepancies. I worked with tenants and service providers and resolved issues with all involved. Issued and maintained all contracts for all 178 branches for janitorial and landscaping.

Diane Munson, Pg. 2

District Building Services Team Leader – TARGET CORPORATION, Mission Viejo, California

May 2001 – December 2005

At Target I supervised maintenance team members, assisting with the growth of their skills, oversaw project details and completion of projects as set forth by headquarters. Managed all in-house work orders for the district including team performed repairs and upgrades, outside vendor repairs, materials and budgets for the district. Maintained inventory and materials along with purchasing of supplies as needed. Scheduled warranty repairs as needed in remodeled stores by outside vendors. Ensure that all team members utilized safe practices and held safety meetings. Processed and delivered all interviewing, hiring, and corrective action as necessary along with being responsible for the development of team members.

Customer Service Manager/Purchasing Assistant – YOUNG HOMES, Rancho Cucamonga, California

May 1999 – April 2001

Processed all customer service complaints for all project homeowners. Create work orders and scheduling of appointments for both in-house customer service reps and subcontractors. Inform homeowners and enforce the proper warranty processes and coverage’s. Ensure that all repairs and walk-through items were completed in a timely basis. Process option orders for design center and superintendents. Assist in bidding prices for optional items. Meet with homebuyers when necessary as a designer to assign the buyers in purchasing their options. Meet with homeowners on a one-on-one basis to handle homeowner disputes or concerns. Handle discrepancies on invoices and approval of invoices for accounting.

Client Services Representative – INDYMAC, Pasadena, California

November 1997 - February 1999

Answer underwriting and funding status calls. Provide answers to scenario calls and quote rates and fees on individual files submitted by outside brokers. Prepare seller packages to submit to corporate credit for broker approval. Underwrite and fund loans as necessary. Manage daily pipeline and funding reports making sure that all files are processed smoothly and monthly goals are met. Process incoming loan files making sure they are complete and accurate.

Purchasing Secretary – HOMESTAR CORPORATION, Arcadia, California

November 1993 – November 1997

Assist the President and General Manager in all aspects of both a small homebuilding and interior design corporation. Perform the purchasing which included bidding, awarding and preparing all contracts along with miscellaneous purchasing documents for the homebuilding business. Deal with and schedule subcontractors for repairs and construction phases. Perform the secretarial and bookkeeping support for both companies which included preparing all correspondence, processing of invoices and preparing payments by vouchers and checks. Maintain the inventory and process all invoices and monthly statements for the interior design business. Keep the retail store open when the designer was out of the office on appointments. Perform office manager duties including research and comparing of prices for new services and office supplies.

COMPUTER SKILLS:

PMC, Lotus Notes, SAP, Microsoft Word, Excel, Power Point, Access, Outlook, QuickBooks, Schedule+, American Contractor, AS400, Word Perfect, SMART,

EDUCATION:

1985 Temple City High School Graduate

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