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Administrative Assistant Customer Service

Philadelphia, PA
March 20, 2018

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Adrien T. Williams

**** *. ******** **.

Philadelphia, PA 19143


Professional Summary

Seven years of administrative experience working with management. Specialization areas included coordinated special projects, updating policy and procedures, analyzed typed prepared financial reports and other reports reflecting incorrect and or conflicting information. Received confidential information and reviewed for accuracy including prioritizing work flow. Arranged travel, conferences, seminars, and can communicate directly with mid-level to executive management.

Excellent internal and external customer service skills

Exceptional organizational skills

Microsoft office programs 40-50wpm


Attended Peirce College of Philadelphia Business Administration Management (57 Credits)

Relevant Course Work: Introduction to Word Processing, Business Law, Financial Accounting, Corporate Accounting and Business Statistics

Professional Experience:

State of New Jersey Housing Mortgage Finance Agency Trenton, NJ

Data Entry Specialist/Processor 7/15 – 10/16

Analyzed and compared financial data from Excel spreadsheet to Midas system. Audited financial and client information from co-workers for accuracy as well as train new employees on the process. Problem solve with management or correct findings independently. Analyzed and prepared various weekly reports to management and the Department of Human Services regarding inspections of client units including status of clients housing search. Verify, log, data enter, and scan Client and Landlord confidential information into electronic file. Mail merges. Completed special projects assigned by management, heavy communication with internal and external clients. Completed all task by deadline dates as required for payment processing.

State of New Jersey Policy, Ethics and Regulatory Development Trenton, NJ

Administrative Assistant 8/14 – 7/15

Coordinate massive filing project in preparation for conversion of electronic filing. Reorganized and updated complex policy files for researching laws. Data entered all pertinent Ethics employee training, new hire, and retiree receipts into Excel to keep data current. Typed and completed departmental minutes on occasion for Upper Level Management. Worked with and updated management on a weekly basis to discuss flow of the project. Answered phones, and typed memos to internal employees regarding training. Electronic and manual method was used for filing employee’s confidential paper work.

The Enterprise Center Philadelphia, PA

Volunteer Quality Control Host 4/14 – 6/14

Coordinated with speakers and room monitors for timely dismissal of seminars. Greeted, assisted, and answered all questions for attendees including escorting them to their conference room. Complied conference material for all attendees.

Office Team Trevose, PA

Receptionist, Seminar Assistant, Customer Service Representative 6/13 – 12/14

Greeted customers professionally, routed calls, and set up conference rooms. Provided customers assistance regarding, credit applications, payment plans, and ledger information from accounts. Data entered information, filed, faxed and scanned documents. Reconciled customer’s problems in person and interacting with other team members or independently.

National Comprehensive Center for Fathers Philadelphia, PA

Administrative Assistant 1/09 – 1/10

Created new systems and revised established procedures for improvement. Set up large conferences, some travel arrangements and appointments for clients referred to program. Analyzed and prepared small reports for management. Answered phones, filed referrals and entered them into company data base.

Willie and Walker Contractors Philadelphia, PA

Administrative Assistant 10/06 – 5/08

Typed letters/ memos, invoices, and assisted with preparation of proposals. Created and maintained new filing system. Ordered and maintained supplies for office. Sent weekly payroll in for employees and set up new employee files. Analyzed and reported to management weekly financial report. Set up business meetings, luncheons, and travel for management and staff. Handled customer related problems for management.

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