Dalina A. Criste

** ****** ****** **

Calgary, Alberta, T2X OW9

403-***-****

ac4u7x@r.postjobfree.com

SUMMARY

Professional salon Team Lead with 5+ years of experience in a sensitive customer service environment. Outgoing and detail-oriented, I am extremely proficient at implementing daily procedures and building professional relationships, while maintaining a motivated, productive, and goal oriented environment to represent the entire professional team with confidentiality and integrity. Have an B.B.A in Human Resources and General Management.

QUALIFICATIONS

Strong interpersonal skills and proven ability to work independently and as part of a diversified team to perform daily duties with fellow team members and executives

Proficient knowledge of MS Word, Excel, and PowerPoint used daily at current and previous administrative jobs

Well organized and excellent time management skills when dealing with duties, easily adapt to changing priorities to perform tasks prioritized, and the ability to meet deadlines when performing daily duties

Well-founded problem solving skills with a high degree of patience and determination, both in individual and team assessments

Course strengths include: International Trade Law, Strategic Management, Employee Relations, Recruitment and Selection, Business Law, Business Communication, all very diversified in the HR field, allowing me to use my knowledge in the areas of Staffing, Job Classification, Employment Orientation, and Learning and Professional Development.

Languages spoken: English, Romanian, Spanish, French, Italian (beginner).

EDUCATION

Sept. 2013 – Bachelor of Business Administration Calgary, Alberta

Dec. 2017 Human Resources/General Management - Mount Royal University

Human Resources and General Management major

International Business minor

Member of the Human Resources Student’s Society, involved in the Annual Human Resources Breakfast Event, previous member of the HR Partnership Council

EMPLOYMENT EXPERIENCE

Oct. 2016 – Team Lead at Hennessey Salon

Present The Beautiful Group Calgary, Alberta

Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

Answered questions regarding salon and products, while maintaining knowledge of current sales and salon promotions

Performed payroll actions supporting fifteen employees

Remained committed to being Brand Ambassador of high quality Makeup Line Jane Iredale

Operated a three-line phone while scheduling daily operations for twelve stylists, one nail tech, and two estheticians

Developed superior customer relationships and ability to problem solve in a reasonable matter

Maintained and updated client records including document data and release forms

June 2015 – Receptionist/Beauty Consultant

Oct. 2016 Chatters Limited Partnership Calgary, Alberta

Greeted clients and customers with a friendly and professional attitude as the face of the salon

Booked multiple appointments via telephone or in-person

Clear product knowledge and customer service to assist guests with their inquiries and needs

Received and priced weekly product inventory, including self-merchandising monthly promotions

Cash management, opening and closing procedures involving cash and form deposits

April 2013 – Sales Associate

May 2015 Target Canada Calgary, Alberta

Responsible for setting and organizing merchandise on the sales floor once received

Demonstrated superior customer service skills at the front-desk and checkout lanes

Communicated with Target guests by helping and answering questions

Communicated daily sales duties with other Team Members through teamwork

VOLUNTEER EXPERIENCE

October 2016 Special Events Volunteer

Heritage Park Historical Village

Provided assistance with crowd control and entertainment of guests

Helped organized and set-up events alongside team leader and team of volunteers

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