Salon Team Lead
Resume:
Dalina A. Criste
Calgary, Alberta, T2X OW9
**********@*****.***
SUMMARY
Professional salon Team Lead with 5+ years of experience in a sensitive customer service environment. Outgoing and detail-oriented, I am extremely proficient at implementing daily procedures and building professional relationships, while maintaining a motivated, productive, and goal oriented environment to represent the entire professional team with confidentiality and integrity. Have an B.B.A in Human Resources and General Management.
QUALIFICATIONS
Strong interpersonal skills and proven ability to work independently and as part of a diversified team to perform daily duties with fellow team members and executives
Proficient knowledge of MS Word, Excel, and PowerPoint used daily at current and previous administrative jobs
Well organized and excellent time management skills when dealing with duties, easily adapt to changing priorities to perform tasks prioritized, and the ability to meet deadlines when performing daily duties
Well-founded problem solving skills with a high degree of patience and determination, both in individual and team assessments
Course strengths include: International Trade Law, Strategic Management, Employee Relations, Recruitment and Selection, Business Law, Business Communication, all very diversified in the HR field, allowing me to use my knowledge in the areas of Staffing, Job Classification, Employment Orientation, and Learning and Professional Development.
Languages spoken: English, Romanian, Spanish, French, Italian (beginner).
EDUCATION
Sept. 2013 – Bachelor of Business Administration Calgary, Alberta
Dec. 2017 Human Resources/General Management - Mount Royal University
Human Resources and General Management major
International Business minor
Member of the Human Resources Student’s Society, involved in the Annual Human Resources Breakfast Event, previous member of the HR Partnership Council
EMPLOYMENT EXPERIENCE
Oct. 2016 – Team Lead at Hennessey Salon
Present The Beautiful Group Calgary, Alberta
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
Answered questions regarding salon and products, while maintaining knowledge of current sales and salon promotions
Performed payroll actions supporting fifteen employees
Remained committed to being Brand Ambassador of high quality Makeup Line Jane Iredale
Operated a three-line phone while scheduling daily operations for twelve stylists, one nail tech, and two estheticians
Developed superior customer relationships and ability to problem solve in a reasonable matter
Maintained and updated client records including document data and release forms
June 2015 – Receptionist/Beauty Consultant
Oct. 2016 Chatters Limited Partnership Calgary, Alberta
Greeted clients and customers with a friendly and professional attitude as the face of the salon
Booked multiple appointments via telephone or in-person
Clear product knowledge and customer service to assist guests with their inquiries and needs
Received and priced weekly product inventory, including self-merchandising monthly promotions
Cash management, opening and closing procedures involving cash and form deposits
April 2013 – Sales Associate
May 2015 Target Canada Calgary, Alberta
Responsible for setting and organizing merchandise on the sales floor once received
Demonstrated superior customer service skills at the front-desk and checkout lanes
Communicated with Target guests by helping and answering questions
Communicated daily sales duties with other Team Members through teamwork
VOLUNTEER EXPERIENCE
October 2016 Special Events Volunteer
Heritage Park Historical Village
Provided assistance with crowd control and entertainment of guests
Helped organized and set-up events alongside team leader and team of volunteers
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