Block ***, Ang Mo Kio Avenue 3, #08-1586, Singapore 560209
Home Tel: 64043464 Mobile: 98249899
Email : email@example.com
Over 20 years of business administration, order fulfillment support and cost accounting experience. Always striving to provide good service to customers and full support to the department. Recognized by superiors as a fast and independent worker. Known by colleagues as a helpful and good team player.
Siemens Pte Ltd Jan 2012 ~ Oct 2017
Assistant Business Administration Manager
Responsible for creating, processing, following up of shipment and closing of all orders provided by the department in SAP till the complete invoicing process. Apart for that, my job scope also includes:
Checked and monitored the costs for all orders to ensure proper matching of cost to revenue. Result analysis for orders and invoice booking for the department. Highlight exceptions and take corrective actions before month end closing. Managed the business administration team which provide support to the engineers, sales team and business managers. Coached fellow business administrators to ensure the overall efficiency of the department. Contributed to the new process improvement which was planned for the department.
Implemented and rolled up of mLynx software for tracking engineers’ timesheet booking. This software ensured a higher ease of use.
Assisted the implementation of Product Classification Key in Singapore. This allowed headquarters to control the report tracking
Changed the warranty follow-up cycle from yearly to quarterly. This resulted in a shorter recovery period from factory.
Performed follow-ups diligently to resolve open issues e.g. old warranty-related open items that have been pending for two years and managed to recover the warranty void charges from the end users.
Siemens Pte Ltd Oct 2007 ~ Dec 2011
Senior Business Administrator
Responsible for creating, processing, following up of shipment and closing of all orders provided by the department in SAP till the complete invoicing process including inter-company services, services, maintenance contract, repair and retrofit project.
Liaised with the Procurement team to ensure the scheduled purchase of parts and services from sub-contractor meets the customer’s schedule. This avoids any financial penalties.
Verified and monitored payment to sub contractor’s invoice apart for debts collection for job done and billed.
Improved service engagement processes and commercial terms and conditions to minimise disputes by vendors, customers or affiliates
Sustainably reduced AR (accounts receivable) that are overdue for more than 60 days by 15% of total AR
Siemens Pte Ltd Jun 2000 ~ Sep 2007
Responsible for the Preventive maintenance and Emergency Response contracts. Provide ad-hoc services like creating, processing of the orders and closing till the complete invoicing process in SAP. Provide support for AR and debt collection for jobs done and billed.
Liaised with respective service engineers and sales managers to reduce accounts receivable opening items by obtaining the customer’s purchase order. This reduced AR (accounts receivable) that are overdue for more than 60 days by 20% of total AR.
Siemens Pte Ltd Jun 1994 ~ May 2000
Responsible for service job creation, maintenance and closing of all jobs in SAP till the complete invoicing process including inter-company services.
Admin support for engineers including booking of their timesheet for productivity hours
Improved the timesheet submission process together with the service manager to get the prompt and reliable overview about the productivity of all engineers by the end of the month, especially the support hours spent by the engineer for the job
Siemens Pte Ltd May 1991 ~ May 1994
Responsible for accounts receivables, petty cash and employees travel expenses claims
LCCI Higher Cost Accounting Systematic Business Training Center 1989 ~ 1990
Pre-University Dunearn Secondary School 1981~1984
GCE ‘O’ Level Nanyang Girls’ High School 1978 ~ 1981
Nationality : Singaporean
Marital Status : Married
Religion : Buddhist
Hobbies/Interests : Travelling
Languages/Dialects : English, Chinese (Hokkien, Teochew, Cantonese)
Date of birth : 10 November, 1965
Current Salary : $6200
Expected Salary : $3000
Reason for Leaving : Restructuring
Availability : April 2018