Administrative Assistant Manager

RESUME

Agnes Lee

Block ***, Ang Mo Kio Avenue 3, #08-1586, Singapore 560209

Home Tel: 64043464 Mobile: 98249899

Email : **********@*****.***

Summary

Over 20 years of business administration, order fulfillment support and cost accounting experience. Always striving to provide good service to customers and full support to the department. Recognized by superiors as a fast and independent worker. Known by colleagues as a helpful and good team player.

Work Experience

Siemens Pte Ltd Jan 2012 ~ Oct 2017

Assistant Business Administration Manager

Responsible for creating, processing, following up of shipment and closing of all orders provided by the department in SAP till the complete invoicing process. Apart for that, my job scope also includes:

Checked and monitored the costs for all orders to ensure proper matching of cost to revenue. Result analysis for orders and invoice booking for the department. Highlight exceptions and take corrective actions before month end closing. Managed the business administration team which provide support to the engineers, sales team and business managers. Coached fellow business administrators to ensure the overall efficiency of the department. Contributed to the new process improvement which was planned for the department.

Achievements:

Implemented and rolled up of mLynx software for tracking engineers’ timesheet booking. This software ensured a higher ease of use.

Assisted the implementation of Product Classification Key in Singapore. This allowed headquarters to control the report tracking

Changed the warranty follow-up cycle from yearly to quarterly. This resulted in a shorter recovery period from factory.

Performed follow-ups diligently to resolve open issues e.g. old warranty-related open items that have been pending for two years and managed to recover the warranty void charges from the end users.

Siemens Pte Ltd Oct 2007 ~ Dec 2011

Senior Business Administrator

Responsible for creating, processing, following up of shipment and closing of all orders provided by the department in SAP till the complete invoicing process including inter-company services, services, maintenance contract, repair and retrofit project.

Liaised with the Procurement team to ensure the scheduled purchase of parts and services from sub-contractor meets the customer’s schedule. This avoids any financial penalties.

Verified and monitored payment to sub contractor’s invoice apart for debts collection for job done and billed.

Achievements:

Improved service engagement processes and commercial terms and conditions to minimise disputes by vendors, customers or affiliates

Sustainably reduced AR (accounts receivable) that are overdue for more than 60 days by 15% of total AR

Siemens Pte Ltd Jun 2000 ~ Sep 2007

Business Administrator

Responsible for the Preventive maintenance and Emergency Response contracts. Provide ad-hoc services like creating, processing of the orders and closing till the complete invoicing process in SAP. Provide support for AR and debt collection for jobs done and billed.

Achievements:

Liaised with respective service engineers and sales managers to reduce accounts receivable opening items by obtaining the customer’s purchase order. This reduced AR (accounts receivable) that are overdue for more than 60 days by 20% of total AR.

Siemens Pte Ltd Jun 1994 ~ May 2000

Administrative Assistant

Responsible for service job creation, maintenance and closing of all jobs in SAP till the complete invoicing process including inter-company services.

Admin support for engineers including booking of their timesheet for productivity hours

Achievement

Improved the timesheet submission process together with the service manager to get the prompt and reliable overview about the productivity of all engineers by the end of the month, especially the support hours spent by the engineer for the job

Siemens Pte Ltd May 1991 ~ May 1994

Accounts Clerk

Responsible for accounts receivables, petty cash and employees travel expenses claims

Educational History

LCCI Higher Cost Accounting Systematic Business Training Center 1989 ~ 1990

Pre-University Dunearn Secondary School 1981~1984

GCE ‘O’ Level Nanyang Girls’ High School 1978 ~ 1981

Personal Details

Nationality : Singaporean

Marital Status : Married

Religion : Buddhist

Hobbies/Interests : Travelling

Languages/Dialects : English, Chinese (Hokkien, Teochew, Cantonese)

Date of birth : 10 November, 1965

Current Salary : $6200

Expected Salary : $3000

Reason for Leaving : Restructuring

Availability : April 2018

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