Sign in

Customer Service Sales

Muskogee, OK
March 19, 2018

Contact this candidate


Earl Points

*** * **** - ********, ** *****


General Manager


Performance-driven Manager with expertise in broad-scope operations and track record of delivering results:

Currently steering operations of $16M annual revenue organization

Led company to earn Better Business Bureau’s Best Surety Bonding Company Award in 2015

Built business to one of largest surety bonding agencies in State of Oklahoma

Talent for adapting dynamic management skills to broad markets illustrated by diverse background spanning multiple consumer-driven, retail and service-oriented industries

Expertise in operations ranging from human resources, sales, marketing/advertising, customer service, inventory control, procurement, merchandising, accounting, and financial/P&L, collections or account receivables, and real estate procurement.

Motivating, hands-on leader who effectively hires, trains and directs top-performing teams

Excel in managing business and implementing policies/procedures to maximize use of resources, optimize productivity and efficiency, control costs, and boost sales and profits

Management Experience

Owner/Operator, Advantage Services 2006-Present

Successfully steer full-scope operations of $16M annual revenue surety bonds business employing 30 agents/staff; service multiple counties throughout state of Oklahoma, with $34M annual in insurance exposure

Effectively recruit, train, coordinate, and direct team to consistently achieve aggressive performance goals

Maximize business development and competitive leveraging through integrated marketing strategies including television and radio broadcast, Internet and billboard advertising; boost revenue by persuasively brokering deals with new clients

Strategically manage receivables and collections to optimize cash flow and control financial risk; maintain constant base value of $3M annual

Provide monthly accounting reporting to Department of Insurance, state of Oklahoma; continually ensure regulatory compliance, including conducting routine audits of remote agent locations

Actively collaborate with attorneys, judges, court system, and law enforcement agencies

Prior Regional/Store Director experience with Friedmans Jewelers, Zales Jewelers, Aarons Sales, and Rent-A-Center; details on request

Full-scope accountability spanning inventory, procurement, human resources, sales, customer service, financial/P&L, and administrative


Business Administration Major, Bacone College-Muskogee, OK; 124 credit hours completed, 3.5 overall GPA

Phi Theta Kappa ~ Honor Society

Contact this candidate