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Customer Service Administrative Assistant

Miami, FL
March 19, 2018

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**** ** ** ******, ***** *** ● Miami, Florida 33166

305-***-**** ●


Dedicated Administrative Assistant with more than 15 years of experience leading account management and administrative support in global, fast-paced environments. Effectively communicate with high-level management and peers while developing strong internal and external relationships. Meticulous bookkeeper with proven expertise in generating and analyzing financial reports as well as administering payroll, accounts payable / receivable, and account reconciliation.

Account Management ● Bookkeeping ● Report Generation ● Administrative Support

Financial Reporting ● Documentation ● Analysis ● Human Resources ● Communication ● Data Entry

Customer Service ● Sales Strategies ● Merchandising ● Inventory Control ● Payroll Administration

Relationship Development ● Accounts Payable / Receivable ● QuickBooks ● Microsoft Office


CVS PHARMACY, Miami, Florida ● 2016-present

Subsidiary of CVS Health, American retail and healthcare company.

Clerk / Cashier

Ensure compliance of all company policies and procedures while facilitating cash, check, and credit card transactions. Provide exceptional customer service while greeting and assisting customers with questions and concerns. Maintain card and cosmetic departments by pricing items and stocking shelves. Create displays for promotional and seasonal merchandise. Manage damages by documenting counts and item numbers. Process orders for photo lab and pharmacy department while maintaining customer confidentiality.

Optimize customer satisfaction by escalating customer concerns and gathering help as needed.

Expand knowledge of various departments and areas through numerous training initiatives.

ENERGY & BUSINESS CONSULTING CORP, Miami, Florida ● 2013-present

Consultancy company specializing in development of electrical energy solutions.

Administrative Assistant

Prepare quarterly reports and sales reports as well as purchase and sales orders. Administer monthly tax payments and payroll in QuickBooks. Manage small cash and submit payment checks to suppliers. Lead accounts payable and receivable. Document monthly expenses by bank account and organize files. Create annual financial report documenting income and expenses and present to management. Perform analysis on costs associated with various contracts.

Streamline process for administrative and accounting functions.

Enhance decision-making processes for management by analyzing and presenting financial statements.

POLARIS SHIELD LLC, Miami, Florida ● 2014-2015

Wholesale distributor of spare parts for electrical plants and cars.

Administrative Assistant

Established monthly and annual expense reports. Administered tax payments and payroll. Facilitated purchase and sale orders.

TOMMY HILFIGER KIDS STORE, Miami, Florida ● 2012-2014

Leading designer lifestyle brand with more than 1,600 retail stores throughout the world.

Sales Associate

Administered quality customer service and adhered to all guidelines. Ensured implementation of visual presentation standards consistent with division philosophy and direction. Complied with all operational policies and procedures. Communicated effectively with customers and employees.

Maximized sales potential by maintaining store appearance and ensuring proper inventory levels.

Increased customer satisfaction by upholding high customer service standards.


305-***-**** ●

MOVISTAR C.A., Venezuela, Barquisimeto ● 2006-2007

Venezuelan telecommunications services provider.

Customer Service Representative

Established customer accounts for cellular product sales. Documented customer information in database. Addressed customer questions and inquiries, and follow up on service issues. Developed key relationships while providing exceptional customer service and expert technical knowledge. Build key relationships with customers to identify needs and requirements. Identified and reported fraud or customer theft. Administered technical customer service and procedures.

Optimized sales volume by identifying suitable products and services that meet client needs.

Created best service of technology and communication for customers.

MOVISTAR / Atento Espana, Espana, Madrid ● 2005-2006

Leading business services provider specializing in customer management solutions

Telemarketing in Customer Service

Created and implemented sales protocols. Marketed promotional offers to customers. Handled telephone and email inquiries with customers and addressed complaints. Resolved customer inquiries related to product returns, shipping, order status, and product / warranties. Delivered extensive knowledge of product, pricing, and availability. Processed orders and Return Materials Authorizations (RMA) in fast-paced environment. Supported customers in website navigation and online orders. Documented all sales, complaints, RMAs, and communication according to company guidelines.

Enhanced customer satisfaction developing strong relationships and following up with customer orders.

Continuously met or exceeded customer needs by collaborating with internal departments.

Initiated problem solving while effectively communicating with customers and staff members.


Master of Business Administration (2001)

Bachelor of Business Administration (1999)

Academic Evaluation Services: Comprehensive Evaluation, Tampa, Florida (2015)

University Fermin Toro, Venezuela, Barquisimeto


English High Beginning, Ronald Reagan School, Miami, Florida

English Intermediate, Westminster of Languages School, Barquisimeto, Venezuela

Movistar for Small and Large Business, Professionals and Individuals, Atento, Madrid, Spain

Italian Language, British Center Language School, Barquisimeto, Venezuela

Alternative Marketing Conference, Institute of Technology Antonio Jose de Sucre,

School of Management, Barquisimeto, Venezuela

Integral Windows – Office 95: Windows – Excel – Power Point,

Computer Occidental Systems COS SA, Barquisimeto, Venezuela

First International Congress of Students of Administrative, Accounting, and Management Sciences, University of Carabobo School of Management, Valencia, Venezuela


Spanish – Native

English – Intermediate

Italian – Fluent

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