Professional Summary

Have experience of approximately 10 years in IT industry, as a Business Analyst, majorly in Banking Domain. Currently employed with TekSys, deputed at Ford Motor Company, Michigan.

Expertise in Data Analysis, Requirement Gathering, Requirement analysis, Use case creation, FRD Creation and business Process Flow Charts using MS Visio.

Proficient in analyzing data, ensuring data quality and data profiling.

Expertise in Agile methodology. Participated and facilitated JAD Sessions. Experienced with daily Scrum Calls. Provided daily communications, scrum notes and sprint reviews reports. Expertise in creating User Stories and backlog document.

Skilled at reviewing test cases, making sure they are in accordance with requirements, and assisting the overall testing process in UAT and SIT phases. Lead and mentored a team of 35 testers during SIT and UAT Phases.

Expertise in processes such as Change Management, Incident Management, Defect tracking and Management.

Single Point of Contact (SPOC) in Citi-Banamex projects and responsible for handling business expectations and their correct technical implementation.

Responsible to extract, define, translate, organize and verify requirements from the business users and simplify, manage and safeguard requirements for the technical team.

Experienced with creating Screen Mock ups, RTM(Requirement Tracibility Matrix), UML Diagrams, use case diagrams and swimlane digrams.

Expertise in SQL and data analysis.Responsible for understanding, validating and defining the connections between databases Genesis, ODS and EDW, for creation of reports required, by end business users for executive decision making.

Expertise in Data Mapping, across various databases in multi tier architecture, using ETL methodology.

Skills

Tools : MS Visio, MS Office, HP Quality Center, Rally

Databases : Oracle, Teradata, MS Access, Netezza ODS

Methodologies : Agile, Waterfall,

Programming Languages : PL/SQL, Java,XML,HTML

Projects

Company – TekSys Sep `17-Till Date

Client: Ford Motor Company(Michigan) Product Manager / Business Analyst

Project: CAP (Consumer Account Profile) captures consumer profile data, by replacing existing regional data services, to support the vision of a global consumer experience and customer analytics platform.

Requirement gathering and analysis from business users, and converting them into user stories required for design and development.

End-to-end delivery of the project using Agile methodology.

Worked on Use case creation for all modules.

Worked on creating the backlog document, for user stories of all sprints. Prioritized user stories, based on discussions with business/operations team, and divided into sprints. Used ‘Rally’ for the same.

Proactively participated in daily scrum calls, to track the progress. Provided daily communications, scrum notes and sprint reviews reports. Reported progress and highlighted risks to all stakeholders.

Making sure all stakeholders are aligned with the requirements and project plan.

Company – Wipro Tech Ltd. Oct `16-Sep 17

Client Citibank/Assisted Channels; Platino(Mexico City) Business Analyst

Project: Platino is a standalone application in Citibank. It is used by call center executives of the bank to assist customers, in their day to day queries. Assisted Channels Platino, project is to migrate the Platino application under the Rainbow Implementation, so that the application is available globally across various Citibank branches.

Requirement gathering from business users, and converting them into user stories required for design and development.

End-to-end delivery of the project using Agile methodology.

Proactively created templates of user stories to be used in the project. Created a more illustrative and comprehensive template which has been accepted by stakeholders and is more suitable for design and development purposes.

Worked on creating the backlog document, for user stories of all sprints. Prioritized user stories, based on discussions with business/operations team, and divided into sprints.

Proactively participated in daily scrum calls, to track the progress. Provided daily communications, scrum notes and sprint reviews reports. Reported progress and highlighted risks to all stakeholders.

Created screen mock ups, based on the discussions with the business/operations team.

Groomed and lead the ‘Business Analyst’ team of 3 team members.

Making sure all stakeholders are aligned with the requirements and project plan.

Reviewed the test cases created by testing team and provided sign off. Also, worked with business/operations team to provide required test data.

Coordinated all the teams, including Business, Development and Testing team.

Company – Wipro Tech Ltd. Sep `15-Sep `16

Client: Citibank/LRR (Local Regulatory Reports (Pune, India)) Business Analyst

China has a highly complex and challenging local regulatory reporting environment. China banking regulatory Committee (CBRC) announced the standards for regulatory reporting quality management in 2011.To fulfill all the required mandates Citibank China Co., ltd ("CCCL"), planned to launch China Regulatory Reporting Automation Project ("China LRR Project"). It covered analysis of local regulatory reports and automation of around 200 reports.

Understanding the end to end requirements from the business users and translating the same in technical terms to the technical team.

Coordinating with the business users and technical team to ensure that the requirements are seamlessly transformed into technical solution as per business needs.

Coordinating with business users to get the clear idea of the requirements, and create the rules for the O&T report generation.

Creation of mapping of the data attributes across different databases, like genesis, ODS and RDM.

Defect analysis of Regulatory reports using SQL in Netezza ODS

Tracking/Analysis of defects and data issues that occur in the project and ensure that they are resolved correctly in their stipulated SLAs.

Coordinating with different technical and business teams across geographies to ensure that the technical solution developed is as per requirements, and facilitate the translation of the requirement to technical solution within the time prescribed.

Creation of Change Requests and tickets to ensure the implementation of the technical solutions if different environments, incorporate changes, and raise the required access for implementing the solutions.

Follow up with business and technical teams regarding tasks on subscription, and other changes to ensure that they are correctly implemented. Starting from requirement gathering, till prod implementation.

End to end implementation of manual files. Starting from requirement gathering, till prod implementation.

Creation of FRDs and Business process flow diagrams.

Company –Wipro Tech Ltd. Oct `13-Sep `15

Client: Citibank / Sales Station (Mexico City) Business Analyst

Worked with Banamex, Mexico in the project ‘Sales Station’. ‘Sales Station’ is a performance and Incentives management tool. It sets goals for the bank executives and tracks performance, based on which incentives are provided to the executives. Worked very closely with the business to understand the rules for incentive payments and passed the information to the development team and made sure that incentives are calculated correctly, in accordance with the requirements.

Acted as a bridge between Business and Development team

Reviewed all the KPIs (Key Performance Indicators), to ensure requirements are implemented correctly.

Mentored and lead a team of 35 testers during SIT and UAT.

Analyzed defects related to incorrect KPI outputs, by ensuring data quality. Also, was involved in ‘Defect Management’.

Created User Stories, Requirement Documents, Mapping Sheets for the Development Team.

Created Test Plans and checked progress of the same.

Experienced in dealing with Spanish Business Stakeholders, as well as Spanish Technical and Testing teams to implement end-to-end solutions for various modules of Sales Station.

Company –Wipro Tech Pvt. Ltd. Dec `12-Aug `13

Client: Citibank/Sales Station Brazil(Pune, India) Business Analyst

Was working as a ‘Module Lead’ for Business Analysis and UAT Phase of ‘Sales Station’ module. Was the single point of contact for all Business Requirements to be passed from Citibank Brazil to the Development Team. Also, lead a team of 6 testers for ‘Portuguese Translation’ of the ‘Eclipse’ Application.

Started from the scratch, right from requirement gathering to creation of test cases and finally to the execution of the same.

Participated actively in ‘Defect call’, with the client and gave status of the defects to the client.

Also, lead a team of 6 testers for the ‘Portuguese Translation’ of the complete application.

Company –Wipro Tech Ltd Mar `12-Nov `12

Client: Charles Schwab(Pune, India); Business Analyst

The Charles Schwab Corporation is an American brokerage and banking company. Schwab offers the same services as a traditional brokerage, but with lower commissions and fees. I worked on the ‘Reports’ part of the project.

Did requirement analysis for various Reports and designed test cases for the same modules. Lead and mentored a team of 4 testers for the same.

Mentored the team while execution and also kept track of all queries and ambiguities, resolved the same and communicated the status to the client.

Created FRDs for the new reports to be created.

Company – Interglobe Tech Pvt. Ltd. Nov `10 - Nov `11

Client Travelport (Gurgaon, India) Business Analyst

CCH (Cendant Content Hub) is a server based application that provides aggregated availability and pricing data from multiple Low-Cost Carriers across Europe, Asia and Australia. Multiple client applications interface with the CCH product using XML over HTTP. CCH accomplishes this by using screen scrapping.

Daily monitored the Custom Fares application and then verified the results in the carrier website using the same set of data. Altered the test data weekly for efficient testing.

Incorporated necessary changes to the CCH application, depending on any changes in the LCC (Low Cost Carrier) website

Company – HCL Apr `10 – Nov `10

Client: Banker’s Trust(Gurgaon, India); Business Analyst

Banker’s Trust is a leading financial group in Australia. It offers several products, some of which are exclusive to BT. To increase its market, BT continuously upgrades its existing features/ adds more capabilities to it, envisaging it to be a mammoth platform serving all kind of needs, and to be the ideal choice of every customer in Australia.

Worked on “Tax Statement Generation” modules. Involved in Requirement gathering and Requirement Analysis

Analyzed the tax reports to ensure ‘Data Quality’. Also, applied fixes to production environment to rectify any data issues.

Ensured data quality by data analysis in Oracle database.

Company – Infosys Tech Ltd. Oct `07 – Apr `10

Client: Symcor (Mysore, India); Software Engineer

Symcor is one of Canada's leading financial processing services providers, supporting major banks and retail and telecommunications companies in Canada.

Worked on “Check Processing” modules. Developed the same using Core Java.

Created the webpages using JSP.

Also created the high level requirement documents using user manuals.

Created the Junit classes using Java, along with the test cases.

Work Experience

TekSystems : Sep 2017 – Till Date

Wipro Tech Pvt. Ltd. : Mar 2012 – Sep 2017

Interglobe Tech Pvt. Ltd. : Nov 2010 – Nov 2011

HCL Tech Ltd. : Mar 2010 – Nov 2010

Infosys Tech Pvt. Ltd : Oct 2007 – Mar 2010

Education

Completed B.Tech. (Computer Science) in 2007 from Apeejay College of Engineering (affiliated to Maharishi Dayanand University).

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