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Administrative Assistant Customer Service

Calgary, AB, Canada
March 19, 2018

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Barsha Rimal

*** ********* ***** **, *******, AB T3K 0L3

Home: 403-***-****

A well-organized Administrative Assistant with 3 years of experience who is reliable, responsible, used to working in a fast environment and working with variety of different client groups. Has wide ranging experience and knowledge of customer service skills, organizational skills, communication skills, particularly the ability to exercise initiative and diligence to achieve results. Excellent computer skills (CICS, Word, Excel,

Powerpoint & Outlook, SAP, SAP Business

Warehouse (BW), Salesforce, Checkpoint, CPRS,

Livelink, EMS, Peoplesoft, Caseware &


Strong organization and time management skills

to effectively prioritize and meet deadlines

Ability to maintain confidentiality, to multitask

and manage conflicting demands

Excellent communication and interpersonal skills

Exceptional attention to detail, efficient and


Administrative support, asset management,

filing, financial reports, mainframe, office

equipment, sorting and technical support

Ability to work well independently and

collaboratively within team environment

Ability to produce consistently accurate work

even whilst under pressure

Project Maintenance Administrator, 01/2018 to Current University of Calgary - Calgary, AB

Working with the faculties, departments, Vice Presidents' Offices, Research Services and project holders to provide advice and liaise regarding the project set-up and administration, University policies and procedures and University financial systems.

Ensuring the projects are set-up in accordance with the stringent terms and regulations provided by the granting agencies and the policies of the University. Responsible for project set-up, budget upload, delegation etc. based on authorized documentation in Case ware and PeopleSoft. Ensuring if the projects are classified appropriately based on the University's fund definition and understanding of the Decision tree Fund Chartified. Responsible for maintenance of projects, including amendments, budget revisions and processing of Team Authorization Forms.

Administrative Assistant/Receptionist, 07/2017 to 10/2017 Accenture - Calgary, AB

Providing a wide range of Workplace Solutions such as reception coverage, floor operations and administrative supports tasks.

Served as central point of contact for all outside vendors needing to gain access to the building. Received and distributed faxes and mail in a timely manner. Maintained reception area clean and neat to provide visitors with a positive impression of the company. Generated shipment invoices, prepared packages and set up courier deliveries for customers. Adhered to security requirements by screening visitors, updated logs and issued passes. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Supplied key cards and building access to employees and visitors. Proving support to workplace solutions lead in floor operations and common space maintenance and restocking.

Provide support in maintaining space management booking for employees through EMS. Administrative Assistant, 04/2017 to 07/2017

City of Calgary - Calgary Neighborhoods - Calgary, AB OVERVIEW



Organizing and coordinate meetings including confirmation of attendees, setting up meeting request, reserving rooms, managing calendars and distributing meeting materials as required. Managed clerical needs of company employees, including copying, faxing and file management. Creating and reviewing process requisitions, invoices and non-payment purchase orders. Maintaining appropriate inventories of office supplies and coordinate the maintenance of office equipment.

Designed electronic file systems and maintained electronic and paper files. Creating general correspondence, policies, reports and memos. Providing support in preparation maintenance and development of reports and manuals for the division. Data Entry Clerk, 10/2016 to 12/2016

CMHC and CEMA - Calgary, AB

Verified that information in the computer system was up-to-date and accurate. Data entry of the survey information.

Compiled statistical information for special reports. Sorting and filtering data.

Responsible for printing and organizing large binders for training courses. Data entry into a notification and asset management software system. Reviewing files set for disposition and uploading/managing documents in IRIMS. Providing administrative support during staff's absence. Secretarial Assistant / Junior Associate, 01/2016 to 08/2016 PwC UK - London, United Kingdom

Providing support to Personal Independence Compliance team on ongoing and special projects. Providing advice and support to Partners of the firm on Checkpoint system including creating, amending and deleting the investment portfolios.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Building partners portfolio in Checkpoint and profiles in CPRS to maintain their independent status in the system.

Ensuring the profiles of the partners is kept up to date in CPRS system in terms of their status In/Outside of the firm (secondment, retirement, transfers etc) and helping with the on-boarding process of secondment partners.

Monitoring and maintenance of Partner's portfolios; ensuring they are kept up to date in terms of their investments.

Providing administrative support for client or internal events to include preparation of invitations, names badges etc.

Administrative Assistant, 10/2015 to 12/2015

LivingSocial - London, United Kingdom

Providing clerical and Administrative support to Human Resources. Compiling and updating employee records (hard and soft copies). Process documentation and prepare reports relating to personnel activities. Maintaining and submitting employee information, data records by entering and updating employment and status-change data.

Cataloguing collections and managing information records and arranging the acquisition and retrieval of records.

Responsible for creating and following up cases regarding customer enquiries with production team. Monitoring the cases for trending issues and communicating to management/buyers. Working with warehouse and merchants to arrange to bulky returns. Working with customers and suppliers to provide quick resolution to the customer complaints. 11/2014 to 09/2015

Sobeys's Inc - Calgary, AB

Working directly with IT Technical Support Coordinator on ongoing and special projects. Acting as department representative when required; taking on required tasks and duties during Coordinator's absence (vacation relief, business trips, etc.). Providing Office support to all staff in Business Wholesale department as required. Acting as frontline customer service and support which includes managing customer profiles, answering customer inquiries and providing problem resolution. Responded to telephone inquiries from clients, vendors and the public. Monitoring and maintenance of ordering systems in a hybrid mainframe and web-based environment and in SAP.

Management of Handheld Ordering Device program including stock maintenance, assignments, support and billing.

Administrator and Liaison for Credit System - In charge of maintenance and development of financial reports for period and quarter-end analysis to be submitted to the Sales and Business Managers for review.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Created weekly and monthly financial and rebate report. Receptionist, 08/2014 to 09/2014

Allied Properties and Brunel Energy - Calgary, AB

Managed clerical needs of company employees, including copying, faxing and file management. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms.

Dispersed incoming mail to correct recipients throughout the office. Recruiting Administrator, 01/2014 to 05/2014

Kiewit Energy Canada - Calgary, AB

Provide support to the Craft Recruiter Manager and Recruiters. Maintained an accurate candidate tracking system.

Serving as the primary contact for the inbound craft recruiting phone line. Responded to telephone inquiries from clients, vendors and the public. Maintenance of the recruiting database.

Liaison between Recruitment team, Clients and Contractors. In charge of screening callers/candidates, in accordance with the screening guidelines, and coordinating further discussions with the Craft Recruiters.

Providing administrative and recruiting assistance to the Recruiting and District HR support teams. Building candidate profiles in the appropriate system (Taleo, SAP, and Infopath). Answering the job line and maintaining a call and resume list for recruiters. Online sourcing for recruiters.

Document Control Clerk / HR Assistant, 07/2013 to 10/2013 Kiewit Energy Canada - Calgary, AB

Responsible for the management and organization of inbound and outbound documents. Managed clerical needs of company employees, including copying, faxing and file management. Worked with SAP and Kiecore information systems as part of ongoing document control process. Administer HR related documentation.

Provide admin Assistance to the HR manager.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Document HR actions by completing forms, reports, logs and records. Responsible for providing support as needed in the HR and Business Department. Made copies, sent faxes and handled all incoming and outgoing correspondence. Bachelor of Science: Anthropology, 2013

University of Calgary - Calgary, AB, Canada

Concentration in Primatology - Core Courses focusing on Molecular Evolution of Primates & Human and Primate Cognition

High School Diploma: 2009

Lester B. Pearson Sr, High School - Calgary, AB, Canada Available on request



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