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Sales Customer Service

Location:
Oxnard, CA
Salary:
70k anually
Posted:
March 19, 2018

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Resume:

James Wilkes

*** ***** ****** ****** ******, California 93035 480-***-**** ac4u5g@r.postjobfree.com OVERVIEW

I have over 15+ years of broad and diverse experience in corporate training, upper management, finance, sales, marketing and customer service. I also have a proven track record of achieving and exceeding goals, increasing revenues, maximizing savings, associate development, developing and maintaining strong business relationships with colleagues and clients. I also possess excellent communication and organizational skills.

PROFESSIONAL EXPERIENCE

Red Mountain Laboratories, Littleton, CO Sept. 2017-Dec. 2017 Territory Manager, California (Account Executive.)

• Met with potential clients to discuss their Clinical Laboratory needs.

• Functioned as the point of contact for potential and current clients.

• Stay up-to-date with new features and product launches.

• Identified new potential customers. (Generated my own leads.)

• Ensured budget and time requirements were met.

• Ranked number one in outside sales.

• Was on the verge of opening three new accounts which would have produced over 1200 specimens per month. (Lab decided it no longer wanted to fund an outside sales force so entire division was let go.)

Phamatech Laboratories and Diagnostics San Diego, California Dec. 2015-Jul. 2016 National Sales Manager, Clinical Laboratory Division/ Corporate Trainer

• Managed very new and small outside Sales Team bringing in 500-1000 specimens per month.

• Maintained national sales staff by ensuring effective hiring, orientation, training and retraining when necessary.

• Provided leadership to employees through effective communication of vision, active coaching and development.

• Assisted account executives in development of sales presentations.

• Authored and implemented effective training programs.

• Authored marketing and sales materials as well as a corporate training manual.

• Authored educational material such as module summaries, PowerPoint presentations, videos etc.

• Authored and implemented a sales manual.

• Conducted seminars, workshops, individual training sessions etc.

• Supported and mentored new employees.

• Insured all account executives met or exceeded all activity standards for prospecting calls, appointments, presentations, proposals and closes.

• Proactively identified changes in healthcare and laboratory delivery systems, and competitive pressures to develop and modify strategies and tactics accordingly.

• Researched data metrics and identified potentially profitable territories in which to place sales representatives.

• Traveled for in-person meetings with customers and partners and developed key relationships.

• Assisted in the development of a Corporate Compliance Plan.

• Attended clinical meetings, seminars, and conferences to maintain competitive knowledge of current market trends.

Calloway Labs, Woburn, Massachusetts Apr. 2007 – May 2014 Account Executive/ Corporate Trainer

• Established company’s operations in Western Region by providing comprehensive sales, marketing and customer service.

• Co-Authored company’s Prescription Monitoring and Risk Management Program.

• Customer base comprised of medical practices located throughout Arizona, Nevada, Colorado, Utah and New Mexico.

• Highest producing account executive in Western Region for 5 consecutive years. (3000 Specimens per month.)

• Highest producing account executive Nationally for 5 consecutive years.

• Increased sales year-over-year by consistently exceeding or meeting goals.

• Co-developed marketing strategies implemented by the Company.

• Trained and mentored company’s employees.

• Authored and implemented effective training programs.

• Authored and implemented a sales manual.

• Authored/Developed marketing and sales materials used in the field.

• Conducted seminars, workshops, individual training sessions etc.

• Supported and mentored new employees.

• Awarded the Calloway Labs’ Glue Man Award for outstanding performance and excellence.

• Member of the President’s Club.

• Awarded the Pinnacle Team Award as a top producer and Corporate Trainer. Southland Injury Medical Center, Beverly Hills, California Nov. 2006 – Apr. 2007 Practice Administrator/Corporate Trainer

• Managed, trained and coached complete medical staff.

• Authored and implemented effective training programs.

• Authored/Developed marketing and sales materials.

• Conducted seminars, workshops, individual training sessions etc.

• Supported and mentored new employees.

• Formulated and established policies, procedures and goals for the practice.

• Administered financial aspects of the practice including budgeting, general accounting, accounts receivable and accounts payable.

• Applied extensive knowledge of medical insurance industry which resulted in accelerated revenue collection by 75% in six months.

JoAnn Fabric and Crafts, Hudson, Ohio Sept. 2004 – Nov. 2006 Operations Manager/Corporate Trainer

• Authored and implemented effective training programs.

• Hired, trained and supervised the store’s staff of 15 associates.

• Conducted seminars, in-house workshops, individual training sessions etc.

• Supported and mentored new employees.

• Collaboratively developed and implemented solutions to various operational, training and human resource challenges.

• Coordinated and implemented sales efforts, inventory control, cash reconciliation, maintaining operating data and daily transaction records.

Health Line Clinical Labs, Inc., Burbank, California Sept. 2002 – Feb. 2004 Regional Operations Manager/Corporate Trainer

• Coordinated and improved all training activities of operations department to optimize use of equipment, facilities and well- trained associates which resulted in reduction of operating costs.

• Established, implemented and monitored policies and procedures for security, sales and record keeping.

• Administered financial aspects of the Company including budgeting, general accounting, accounts receivable and accounts payable.

• Served as Compliance officer with respect to administrative policies, procedures and safety rules promulgated by governmental agencies.

Desert Perinatal Associates, Las Vegas, NV Sept. 2001 – Sept. 2002 Practice Administrator/Corporate Trainer

• Collaboratively developed and established the initial policies, operating procedures and goals.

• Administered all financial aspects of the practice, including budgeting, general accounting, accounts receivable and accounts payable.

• Administered human resource functions.

• Trained and supervised over 10 associates.

• Coordinated and improved all training activities.

• Consulted with patients to determine and communicate their needs and to develop improved services.

American Toxicology Institute, Las Vegas, Nevada Jun. 2000 – Sept. 2001 Chief Financial Officer

• Administered all financial aspects of the Company, including budgeting, general accounting, accounts receivable and accounts payable.

• Concentrated on long range planning and strategy which resulted in a 35% growth of Company’s client portfolio.

Laboratory Medicine Consultants, Ltd., Las Vegas, NV Oct. 1991 – Jun. 2000 Corporate Administrator/Corporate Trainer

• Administered all financial aspects of the company, including budgeting, establishing rates, general accounting, accounts receivable and accounts payable.

• Applied extensive knowledge of medical insurance industry which resulted in accelerated revenue collection by 125%.

• Negotiated contracts for and managed construction of capital improvements to company’s building and the replacement of and additions to equipment which resulted in lower operating costs by 33% and improved operations.

• Supervised, trained and coached over 50 associates.

• Provided leadership to employees through effective communication of vision, active coaching and development.

• Authored and implemented effective training programs.

• Authored marketing and sales materials as well as a corporate training manual.

• Authored educational material such as module summaries, PowerPoint presentations, videos etc.

• Authored and implemented a sales manual.

• Selected and booked venues for training programs while managing training budgets.

• Conducted seminars, workshops, individual training sessions etc.

• Supported and mentored new employees.

• Consulted directly with clients to determine needs and perceived value which resulted in the development and implementation of improved services.

• Attended clinical meetings, seminars, and conferences to maintain competitive knowledge of current market trends.

EDUCATION

University of Nevada Reno

Bachelor of Arts, 1989, Psychology of Communication and Psychology of Interpersonal Communication PAST PROFESSIONAL ASSOCIATIONS

Arizona Society Foundation for Osteopathic Medical Education, Member of Board of Trustees

East Valley Charities, Member of Board of Directors

Sunshine Acres Children’s Home, Member of Advisory Board ADDITIONAL SKILLS

Corporate Training (10+ years)

Management (10+ years)

Sales (8 years)

Medical Practice Administration (10+ years)

Toxicology Sales (9+ years)

Biotechnology (10+ years)

Laboratory Management (10+ years)

Product Development (10+ years)

Market Identification (10+ years)

Healthcare Sales and Service (10+ years)

CORE COMPETENCIES

Cross Cultural Team Building - Customer Training and Support - Training/Coaching - Productivity and Performance Management - Associate Development - Professional and Technical Staffing – Administration - Administrative Processes - Office Management - Office Operations - Policies and Procedures (Authored) - Corporate Identity – Promotions - Public Speaking - ROI Calculations INTERESTS

Charity Work, Golf, Travel

REFERENCES

Available upon request.



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