Customer Service Manager

EMMANUEL HIRALDO

*** **** ******, ********, ** **237

(H) 347-***-****

(E) ************@*****.***

OBJECTIVE

An extremely motivated individual with a complete range of administrative, organizational and customer service skills, seeking a position where these skills will be used. Experience

Conference Services, Dentons New York, NY 04/2014- Present

• Work closely with Event Manager regarding all events planned for the week.

• Review Banquet Event Orders at the beginning of each shift to ensure rooms are set as contracted.

• Confirm and setup A/V equipment needs to contract for for events.

• Communicate with the catering staff regarding any special needs of clients.

• Assist in ensuring that the events are on time. Make adjustments as needed and relay that informa- tion to the appropriate personnel.

• Pass any information that is needed to the next staff member on duty.

• Maintain high standards of safety and cleanliness in all areas of the Conference Center.

• Communicate any needs, problem or concerns from the Event Manager.

• Keep inventory of all Conference Center necessities and order or pick-up when in needed; food and beverage items, cleaning supplies, paper product, linen, tables, chair and A/V. Barista, Starbucks Corporation – New York, NY 09/2010 - 08/2011

• Daily customer service; interacted with customers as they placed their orders.

• Maintained a clean environment within the store and food preparations for next shift.

• Promptly handled guest concerns and complaints.

• Operated the drive-through window and sales register quickly and efficiently.

• Handled currency and credit transactions.

• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

• Diligently restocked work stations and display cases. General Manager, Yoshinoya New York Inc – New York, NY 05/2003 - 12/2007

• Responded to customers and sales vendors complaints in a speedy manner.

• Directly responsible for sales and customer traffic.

• Analyzed and assisted on sales budget preparation.

• Responsible for managers and assistants evaluations along with, labor cost, food cost, sales data entry and purchase orders.

• Drafted biweekly time sheets for 20-30 executives and employees.

• Completed data entry, tracked resumes and maintained the applicant tracking system.

• Coordinated, scheduled and arranged meeting and travel calendars for business or social events. SKILLS

• Proficient with Microsoft Office.

• Multi-tasking

• Training new employees.

• Fire Safety Warden.

• Fluent in Spanish

EDUCATION

Borough of Manhattan Community College Major in Liberal Arts CERTIFICATE

Cisco Certified Network Associate (CCNA) ( CCNP) 20016 Facilities Management Technology 20017

Food Handling Certificated since 2006

Certificate of (FOO) fire guard 2009

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