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Customer Service Office

Location:
Miami, FL
Posted:
March 19, 2018

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Resume:

INES DIAZ

*** * ** ******* *******, FL ***** ac4u3x@r.postjobfree.com

305-***-****

OBJECTIVE Fully bilingual (English & Spanish) professional with over 6 years of administrative support of which 4 years of experience are in higher education. Proven leader with the ability to multi-task and problem-solve under high stress situations.

SKILLS &

ABILITIES

Bilingual (English and Spanish)

Advanced skills in Microsoft Office

Advanced Computer skills

Excellent Professionalism and Customer Service

EXPERIENCE REGISTRAR ATLANTIS UNIVERSITY

OCTOBER 2017-PRESENT

-Monitor student status in school

- Monitor student attendance, GPA and transfer credits

- Status Changes, Change of grade forms, change of start date forms and cancellation of enrollment forms - Enrollment status of students

- Student File Audits

- Retention Reports

-Filing all Academic documents on student files -Register all students for classes on a term by term basis

-Provide Official Transcripts

- Translate and Evaluate credentials for students with foreign transcripts or diplomas

- Responsible for the school's management system- Advantage

-System Processing- Status changes, program changes, drop/add courses, change of start dates, leave of absences, and cancellations REGIONAL DIRECTOR OF REGISTRAR/CORPORATE

COORDINATOR BEAUTY SCHOOLS OF AMERICA

DECEMBER 2016-OCTOBER 2017

• Manage a team of 7 employees; supervised daily operations of the Office of the Registrar

• Created and implemented Office of the Registrar Policy and Procedure manual

• Implemented procedures to maintain consistent and accurate record management

• Highly experienced managing high traffic volume due to large student populations

• Managed daily registration of new students and verification of credentials

• Prepared complex reports to include graduate cohorts, expected graduation dates, student demographics, and retention rates - knowledge PAGE 2

of IPEDS

• Knowledgeable in CLASS database and sole administrator for changes or updates

• Verifying students for graduation, running and monitoring Satisfactory Academic Progress (SAP)

•Processing of foreign transcript evaluation

• Created an analytical report to help assist the COO in viewing the progression of each campus weekly for Admissions and the Office of the Registrar.

• Assisting in the configuration process of a new database for the company

ASSOCIATE REGISTRAR BEAUTY SCHOOLS OF AMERICA

APRIL 2013-DECEMBER 2016

•. Manage and supervise the Office of the Registrar for the Hialeah Campus

• Accuracy of data entry of all student’s attendance on a daily basis.

• Understand and abide by FERPA and HIPPA regulations

• Thoroughly audits all students file to ensure they are meeting compliance

• Generate Weekly Reports related to the activity of the Hialeah Campus

• Review and understand a student’s record in order the solve and answer any student questions that may arise

• Knowledge of federal, state, and institutional programs, regulations, policies and procedures.

• Collaborate with Campus Director regarding student related issues such as not meeting SAP, Financial Aid Warning, or Potential Drop.

• Provide customer service support via telephone, email, and in-person.

• Completed all drop calculations for withdrawing students on a weekly basis

• Serve as an academic advisor for all degree-seeking students DIRECTOR OF FIRST IMPRESSIONS

BEAUTY SCHOOLS OF AMERICA

SEPTEMBER 2012-APRIL 2013

• Professionally answering and directing a heavy volume of incoming telephone calls

• Relieves the Campus President from any administrative duties such as filing, copying and scanning

• Oversees and coordinates arrangements for in-house meetings for clients, business partners, and employees.

• Greet all incoming guests and students

• Assisting with any needs as directed from the Campus President

• Receive and disburse correct amount of money to clients and students.

• Manage Director’s calendar and appointments

PAGE 3

EDUCATION AMERICAN SENIOR HIGH SCHOOL, HIALEAH, FL HIGH SCHOOL DIPLOMA

REFERENCES ANDREA ALZATE, OFFICE MANAGER

ROAR MEDIA

786-***-****

JENNIFER SCHLOETER, STUDENT ACCOUNTS

BEAUTY SCHOOLS OF AMERICA

786-***-****

ANGELA WILLIAMS, CAMPUS DIRECTOR

PALM BEACH ACADEMY OF HEALTH AND BEAUTY

561-***-****



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