Customer Service, Insurance Agent

SUMMARY

SKILLS

EXPERIENCE

SHIRA GIBSON

**** ******** ****, ******, ** 30260 C: 319-***-**** *********@*****.*** Hard working individual looking to utilize my many talents to obtain a position with a company that will allow me to grow as well as help the company grow. Focused on customer satisfaction

Skilled multi-tasker

Customer service expert

Assembly procedures

Loading and loading protocols

Equipment operation

07/2016 to 02/2018 Guest Service Leader

Kwik Star #165 - Cedar Rapids, IA

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Opened a new store location and assisted in recruiting and training new staff. Wrote order supply requests to replenish merchandise. Maintained visually appealing and effective displays for the entire store. 01/2015 to 06/2016 Insurance Agent

GEICO Corporate Office - Coralville, IA

Processed applications, payments, corrections, endorsements and cancellations. Prepared necessary paperwork to process insurance sales and renewals. Developed, implemented and monitored new underwriting guidelines for the agency.

Submitted up-to-date activity and production logs to agency management for review.

08/2011 to 11/2014 Assembly Line Worker

Whirlpool Corporation - Middle Amana, IA

Assembled component parts of refridgerators.

Used established assembly instructions to complete jobs in an efficient and accurate manner.

Maintained work areas in a clean, neat and organized fashion. Removed minor scratches and imperfections.

Terminated wire harnesses and basic wiring for controls, basic panels and fan motors.

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