QA Analyst having 7 yrs of Testing experience in banking and telecom

Shweta Kulkarni E-Mail: **********@*****.***

Lead /Sr.QA Analyst in Banking and Telecom domain Contact No: +1-224-***-****

Buffalo Grove, Chicago City – Illinois

www.linkedin.com/in/shweta-joshi-kulkarni-05813115

Sr. QA Analyst with 7 years experience in Software Quality Assurance with emphasis on Manual testing of variety of Web based applications in Global Private Banking, Investment banking – Finance domain as well as in Wire line products in Telecom domain for OSS.

Good domain experience on Global Private and Investment Banking, Telecom – OSS.

Experienced in working with end-to-end projects.

Knowledge of V Model, Waterfall, Agile software development cycle.

Good understanding of working with Global clients and working culture.

Experience working with Software Testing Life Cycle including Requirement gathering, Analysis, Design, Development, Implementation, Testing, Deployment and Production.

The ability and experience working in ambiguous, fluid business environments where business priority can change.

The ability to simultaneously manage & prioritize multiple projects that may have competing resource needs.

Experience in global roll-outs and supports, Performed different types of testing techniques which includes Black-Box, System Testing, Functional Testing, Integration Testing, Regression Testing, GUI Testing, SOAP Testing, End to End Testing in Banking Domain, Fault and Performance management testing Telecom domain.

Extensive experience in Designing, writing, and executing test cases that clearly articulate test objectives, steps and expected results based on requirements and functional documents.

Experience on writing Basic SQL queries and UNIX commands for data validation.

Experience on Different test management tools like HP ALM, JIRA for defect tracking and logging and user story updates.

Good experience on Status reporting of team, Client Interaction, maintain effort sheet to calculate the team productivity.

Worked closely with Product Owner, designers, support team, Business Analysts and End Users. Also, worked with UAT team during roll outs and provided E2E Support during chain testing.

Skilled at working independently as well as in a team, Communication and Co-ordination, Self motivated, ready to accept challenges, Ready to accept technical Skills in a wide array of technologies

Experience in Incident management, SLA etc

Experience in Maintaining the standard documentation as per Industries norms

Sound knowledge of analyzing Business, Functional and Software Requirement Documents and Use Cases.

Participated in project schedules, estimations, analysis and risk assessment.

Work Experience

Company Name

Clients Name

Designation/Role

From

To

TCS

Morgan Stanley, Newyork

Assistant Manager /Sr. Test Analyst

Sept 2016

Aug 2017

Tech – Mahindra

KPN, Netherlands

Sr. Test Engineer

Oct 2013

Aug 2016

Cybage Software

HSBC, United kingdom

Sr. QA Engineer

Jun 2010

Aug 2012

Harjai Computers

Tech-Mahindra, British Telecom, UK

Tester

Jan 2010

Jun 2010

Quexst Solutions

MGL Mumbai, ARDE Pune

Design Engineer

Jan 2008

June 2009

WORK EXPERIENCE

Organization: Tata Consultancy Services, Pune

Client: Morgan Stanley, Newyork

Duration: Sept 2016 – Aug 2017

Line of business of the client: Investment banking domain

Role: Lead Sr. Test Analyst

oProject 1: GRM – Global reporting Manager (Reporting Application)

Its entitlement based front end system that provides flexibility to end users for generation the reports as per entered report parameters. Reports are derived from multiple tables which hold the MS fund details.

Team Size: 1 (Individual QA)

Responsibilities:

Devise and implement test strategies that adequately assess all software aspects

Investigate and recreate reported defects

Work with other engineers to troubleshoot and resolve coding issues

Track and document all testing defects and resolutions

Participate in the design and development for test automation and support

Own quality assurance on a fast paced team and instruct team members on how to test our software.

Identify and resolve software inconsistencies, ambiguities and defects during the design and implementation phase of software building.

Design, write, and execute test cases that clearly articulate test objectives, steps and expected results.

Contribute to effort estimates during planning sessions.

Responsible for documenting issues using a bug-tracking system including triaging bugs and identify risks.

Escalate to management when risk to quality becomes unacceptable.

Carry out root cause analysis on defects to ensure fixes are happening in the right way.

Perform regression testing to assure changes to the current release do not adversely affect previously implemented functionality.

Improve and adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in the way we test software.

Contribute to the planning process to establish tasks and forecasts for work to be performed

Educate peers in QA standards and best practices.

Technical Platform:

Waterfall Testing Model, HP ALM, GRM desktop application, MS Word/Excel/PDF, PL/SQL

oProject 2: TWMS – Transaction Workflow management System (Trading Application)

It is the automated implementation of fund processing for diff. regions. Application processes fund orders from trading system, create order with compliance check, verify booked order and executes and processed the trade with appropriate workflow.

Team Size: 2

Responsibilities:

Requirement gathering, Analysis, Design, Development, Implementation, Testing.

Perform Functional Integration Testing, Regression Testing, GUI Testing.

Developing and executing test plans, test design, test cases, test scenarios, traceability matrix, test scripts and defect reporting based on requirements and functional documents.

Daily stand up call, status reporting and QA progress of AUT

Worked actively with Business stockholder, business analysts and developers to collect and understand the business and functional requirements.

Task allocation to team member, effort estimation and time lines, Traceability.

Involved in Test Case peer reviews.

Test data creation, test environment set up.

Execution demo to business and application owner.

Responsible for SIT sign-off report.

Technical Platform:

Waterfall Testing Model, HP ALM, Web based TWMS application, Apollo, Phoenix, UNIX, PL/SQL

oProject 3: Perflink – Performance link (Reporting Application)

It’s an investment management portal to published and query ready performance information. This tool used regularly by Global Portfolio analysis and research team to check Portfolio analysis of product specific performance attribution and risk analysis.

Team Size: 1(Individual QA)

Responsibilities:

Requirement gathering, Analysis, Design, Development, Implementation, Testing.

Perform Functional Integration Testing, Regression Testing, GUI Testing.

Developing and executing test plans, test design, test cases, test scenarios, traceability matrix, test scripts and defect reporting based on requirements and functional documents.

Daily stand up call, status reporting and QA progress of AUT, effort estimation and time lines.

Worked actively with Business stockholder, business analysts and developers to collect and understand the business and functional requirements.

Involved in Test Case peer reviews.

Test data creation, test environment set up.

Execution demo to business and application owner.

Responsible for SIT sign-off report.

Technical Platform:

Waterfall Testing Model, HP ALM, Perflink Web based application, UNIX, PL/SQL

oProject 4: RAM – Reporting Architecture Management

RepArch is a framework developed to facilitate report generation. It’s a web based portal which help users to monitor the backend processing of RepArch. It request, executes, extracts data, transform it in specified report format and finally archives and distributes the reports to intended audience.

Team Size: 1(Individual QA)

Responsibilities:

Requirement gathering, Analysis, Design, Development, Implementation, Testing.

Perform Functional Integration Testing, Regression Testing, GUI Testing.

Developing and executing test plans, test design, test scenarios, traceability matrix and defect reporting

Daily stand up call, status reporting and QA progress of AUT, effort estimation and time lines.

Worked actively with Business stockholder, business analysts and developers to collect and understand the business and functional requirements.

Involved in Test Case peer reviews.

Test data creation, test environment set up.

Execution demo to business and application owner.

Responsible for SIT sign-off report.

Technical Platform:

Waterfall Testing Model, HP ALM, RAM Web based application, UNIX, PL/SQL, GRM

Organization: TechMahindra Ltd.,Pune

Client: KPN Dutch Mobile and Landline Telecom Company, Netherlands

Duration: Oct 2013 – Aug 2017

Line of business of the client: Telecom – OSS for Mobile & Landline Telephony

Role: Sr. Test Analyst

oProject 1: Diagnostics - ANNET Innovation (Assurance)

Annet is “Analysis NEtwork Tool”-This tool gives the opportunity to offer customer information and an overview of the services a customer owns. Additionally, ANNET can execute tests for indicating or restoring malfunctioning (network) domains. Analysis will be done based on customer information.

Duration: Feb 2015 – Aug 2016

Team Size: 3

Role: Lead Sr. Test Analyst

Responsibilities:

Identified the requirements and arranged peer reviews, walkthroughs and sign off meetings. Take user stories and ensure the developed product delivers the desired functionality

Communicate with Product owner for better understanding of user story. Requirement review with Product Owner and consultants.

Sprint Work Allocation to the Team Members Team Handling (2 members)

Design and Development of QA documentation like Test Cases and Test scenarios from User stories.

Executing test cases and defect reporting based on requirements and functional documents.

Functional SIT Testing,, Regression, E2E testing, GUI Testing, SOAP UI Testing

Daily Scrum call, status reporting and QA progress of AUT, effort estimation and time lines.

Worked actively with Business – Product owner and developers to collect and understand the business and functional requirements.

Involved in Test Case peer reviews, execution of regression set.

Test data creation, test environment set up.

Execution demo to business and application owner.

Responsible for JIRA update for story and SIT sign-off report.

SIT, E2E testing, UAT support, E2E Test coordination.

Involve in Creation of various Test Data for Chain/E2E testing, SIT and also support multiple applications with requested Test data.

Preparing Bug report & attending defect prevention meetings.

Debugging of the issues in Unix logs, XML Logs

Involve in Implementation calls and QMG Audits

Technical Platform:

Agile Scrum Testing model, MUST Viewer (automation tool provided by client),Soap UI, TOAD 9.0, UNIX, SQL, HP ALM, Windows OS, IE 8

oProject 2: KPN OSS - F & P (Fault & Performance application)

This project mainly involves Functional testing and Test Support of OSS Network of KPN Telecomm Network. mainly dealing with the Service Assurance/WFM part of the OSS network where Network Alarms are tested for various failures in network to make sure once service is delivered to customer it is working as per SLAs and defined standards. Also, validates the inventory systems to build and verify inventory data for network and check the workforce management system of KPN. Fault and Performance management testing is performed.

Duration: Oct 2013 – Feb 2015

Team Size: 1

Role: Sr. Test Analyst

Responsibilities:

Understand the testing effort by analyzing the client requirements.

Analysis of function specification, Implement Test Specifications

Interact with different stakeholder (Development, Designer etc.) on regular basis.

Handle Test management & Defect life cycle using HP ALM tool.

Worked on Regression and sanity testing during SIT phase.

Support UAT users, E2E chain testing

Initiate peer review of test cases.

Attended DSR and WSR meetings with client on daily and weekly progress.

Attending project Kick-off calls

Conducted GUI testing

Present User demo for every release.

Handled incident and UAT sessions independently during roll out

Hosting and attending status calls/ defect calls with clients

Preparing the status reports, Daily onsite – offshore status reporting.

Technical Platform:

Waterfall Testing Model, HP Quality Center - ALM, IE8, Windows 7, TNPM

1.3.2, Citrix

Organization: Cybage Software Pvt Ltd.

Client: HSBC, UK - Switzerland

Duration: June 2010 – Aug 2012

Line of business of the client: Private banking domain

Role: Sr. QA Analyst

oProject 1: FAIR – Geneva roll out

FAIR is the desktop application used by Business in Private Banking to handle client’s financial engagements / activities. FAIR is single sign on application where RM and all other business managers can handle and update the client’s financial review’s on account.

Duration: Jun 2012 – Aug 2012

Team Size: 1

Responsibilities:

Involved in proto type of project.

Involved in complete QA cycle of STLC – Requirement understanding, Test design, Execution.

Attending CR calls and status calls.

Technical Platform:

Waterfall Testing Model, Quality Center 9.1, IE8,Windows 7

oProject 2: Global CRM v2 – UK roll out

Its a web based desktop application used by business in Private Banking to handle client’s financial engagements / activities from account creation till account closure with maintaining Portfolio of user.

Duration: June 2010 – October 2011

Team Size: 2

Responsibilities:

Involved in complete QA cycle of STLC – Requirement Analysis, Designing, Developing and Execution

Maintain Traceability Matrix and Test cases preparation, defect reporting.

Prepare the Test Data Requirement during SIT execution.

Attended Business requirement meeting for new requirement and change in requirement.

Performed integration testing with CRM application.

Attended kick off calls for project.

Responsible for Daily status calls, client reporting

Technical Platform:

Waterfall Testing Model, Quality Center 9.1, IE8,Windows XP

Organization: TechMahindra Ltd.

Client: British Telecom, UK

Duration: Jan 2010 – June 2010

Line of business of the client: Telecom – OSS domain

Role: Test Analyst

oProject 1: OR FLOW LLU – UK roll out

Application support for Telecom product worked on Order Capture,

Order Placement

Duration: June 2010 – October 2011

Team Size: 6

Responsibilities:

Involved in monitoring the system continuously for any fault occurrence.

Preparing Pl/Sql scripts to automate the tasks done manually.

Make daily reports representing the health conditions of all the FLOW servers

Take proactive action against the alert mails

Provide second line gold support 24X7 for handling faults raised by users and carrying out various proactive

Maintenance activities, to minimize fault levels.

Handling Bridge cases raised by user and to achieve the SLA set by the Client.

Align with the User support group and help desk to determine nature of fault, fault resolution, etc.

Helped in Reducing the large number of exceptions when the project was initially taken over

Monitoring, Review, Report.

Prepare the DSR and share the daily progress on different stockholders.

Technical Platform:

Oracle 10g, TOAD 9.0, UNIX, SQL, Windows OS, AMDOC’s Clarify CRM e-front-end, CRT

Educational Details

Degree

University

Year

Class / Grade

B.E.

Pune University

2007

Distinction

Diploma

Maharashtra State Board

2004

First Class

SSC

S.S.C.

2001

First Class

Other Technical Skills:

Known Languages: C, VHDL, SQL, Java

Software Engineering Tools: Win runner, QTP, AMDOC’s Clarify CRM e-front-end, CRT, Putty, IBM TNPM (1.3.2), Citrix, JIRA

Software Tracking Tools: Test director, HP ALM 11, QTP 11, Selenium - TestNG

Operating System: Windows 98/2000/7, XP, DOS, UNIX, Oracle 10g

Other Known Environment: SPJ Simulator (mini51) for controller programming, Code Vision AVR cross Compiler version 1.25 (8-bit Microcontroller), AVR Studio 4.12, ORCAD V9.1

Personal Information:

Name: Shweta Amit Kulkarni

Date of Birth: 22 April 1986

Permanent Address: 21/577, Yamuna Nagar, Nigdi,India, Pune- 411044

Current Address: 1521, Johnson drive, Buffalo grove, Chicago, Illinois - 60089

Nationality: Indian

Languages known: English, Marathi, Hindi

Work Visa: L2 Dependent with valid EAD

I hereby declare that the above-furnished particulars are true to the best of my knowledge and belief.

Thanks & Regards,

Shweta A. Kulkarni

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