Administrative Professional

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

SANA R.

MOORE

*** *. ****** **., ************, PA 19119 (C) 267-***-**** *************@*****.*** Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Excellent communication skills

Professional phone etiquette

Database management

Flexible

Articulate and well-spoken

Pleasant demeanor

Customer service-oriented

Works well under pressure

65 WPM typing speed

Accurate and detailed

NOVEMBER 2017

Front Desk Assistant WURD Radio Philadelphia, PA Receiving, screening and directing phone calls into the station and handle queries from the public, clients and customers.

Organize conference and meeting room bookings, coordinate internal meetings and organize catering.

Provide information and assistance regarding various station programs and initiatives. Greet persons entering the station, receives and sort mail and deliveries. Schedule appointments as requested by management, maintain caller log information. Monitor, maintain inventory, and order office supplies. Enter member data in member portal through WordPress, maintain membership and update member information in member portal, mail out membership kits and other correspondence in relation to WURD membership.

Ordered and distributed office supplies while adhering to a fixed office budget. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Compiled company information and related material and distributed it to candidates. Screened all visitors and directed them to the correct employee or office. Maintained account records.

Directed guests and routed deliveries and courier services. Helped distribute employee notices and mail around the office. Coordinated board and committee meetings, including schedules and information preparation and distribution.

OCTOBER 2011-JUNE 2016

Administrative Assistant The Business Center for Entrepreneurship & Social Enterprise Philadelphia, PA

Coordinated office inventory by restocking supplies and placing purchase orders. Kept reception area clean and neat to give visitors a positive impression of the company. Received and routed business correspondence to correct department or staff member. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Answered telephone inquiries from clients, vendors and the public. Provided clerical support to company employees, including copying, faxing and file management.

Wrote professional memorandum, letters and marketing copy. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Completed data entry, tracked resumes and maintained the applicant tracking system. Compiled company information and related material and distributed it to candidates. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

EDUCATION

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Served as corporate liaison between the finance, IT and marketing departments. AUGUST 1997-JULY 2011

File Maintenance Analyst Coca Cola Refreshments Philadelphia, PA Answered incoming phone calls from customers, management and delivery merchandisers.

Received product orders from customers and sales staff for chain stores and local area grocery markets

Input product orders in company database through data entry Reconciled delivery merchandisers invoices, cash received from customer deliveries and returned product

Created product codes for approximately 400 products Created and maintained pricing for individual products and chain store accounts Maintained 13,000 customer database

JULY 2014

Medical Secretarial Sciences July, 1989 - January, 1991: Graphic Design Art Institute of Pittsburgh Online Division, Pittsburgh, PA Associates Degree:

National School of Business, Philadelphia, PA

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