Cedar Hill, Texas 75104
OBJECTIVE Seeking a challenging position that will allow me to utilize my
customer service skills and experience in planning and
organizing with opportunities for personal contribution and
HIGHLIGHT Outstanding customer service skills
OF SKILLS Strong organizational skills
Experience in working in a fast-paced environment
Strong work ethic and high level of professionalism
Effective communication skills
Reconcile daily payments
EDUCATION Bachelor of Science in Business Administration, March 2010
Major: Business Administration
The University of Phoenix - Dallas, TX
Pilot Catastrophe – Liberty Mutual – Fort Worth, TX
Fast Path Adjuster
(June 2015 – Present)
Experience incommunicatingwithinsuranceagents, underwriters, and policyholders.
Marketedvarioustypesofinsurancetobusinessesandindividualsonbehalfof insurance company.
Experiencedininterpretinginsurancepoliciesandlaws, client relations, insurance premiums, negotiating, interviewing policyholders, investigating claims, financial analysis, and maintaining accurate records.
Experiencedinreimbursementtracking, skiptrace, research and resolve customer disputes, account analysis and customer service.
Blue Lynx Media (Tribune Publishing) – Lewisville, TX
Accounts Receivables Principal
(August 2010 – April 2016)
Train the offshore Bangalore and Manila teams new systems and how to
process payment applications
Liaison between management the offshore team, multiple business unit and
customers to ensure end-to-end circulation finance/billing functions are
working as designed
Prepare statistical and performance metric reports for management
use on an as-needed basis
Ford Motor Credit – Irving, TX
(May 2001 – July 2009)
Process all contracts on a daily basis before end of day balancing.
Verify insurance coverage on all RCL contracts and when required
prior to paying dealers.
Negotiated and resolved past due accounts while working within
tight deadlines and a budget
Ensures consistent follow-up maintained through use of the reports.
Follow up with customer for collection of unpaid balance due at
the end of lease term.
Xactimate 28 & Sketch Training
Fundamentals of Adjusting Training
CERTIFICATION State Farm Certified
COMPUTER Microsoft Word, Excel, PowerPoint, Access
SKILL Type 45 wpm