Customer Service Insurance

Teresa Archie

*** ********** **.

Cedar Hill, Texas 75104

972-***-**** (cell)

*********@*****.***

OBJECTIVE Seeking a challenging position that will allow me to utilize my

customer service skills and experience in planning and

organizing with opportunities for personal contribution and

professional growth.

HIGHLIGHT Outstanding customer service skills

OF SKILLS Strong organizational skills

Experience in working in a fast-paced environment

Strong work ethic and high level of professionalism

Effective communication skills

Reconcile daily payments

EDUCATION Bachelor of Science in Business Administration, March 2010

Major: Business Administration

The University of Phoenix - Dallas, TX

EXPERIENCE

Pilot Catastrophe – Liberty Mutual – Fort Worth, TX

Fast Path Adjuster

(June 2015 – Present)

Experience incommunicatingwithinsuranceagents, underwriters, and policyholders.

Marketedvarioustypesofinsurancetobusinessesandindividualsonbehalfof insurance company.

Experiencedininterpretinginsurancepoliciesandlaws, client relations, insurance premiums, negotiating, interviewing policyholders, investigating claims, financial analysis, and maintaining accurate records.

Experiencedinreimbursementtracking, skiptrace, research and resolve customer disputes, account analysis and customer service.

Blue Lynx Media (Tribune Publishing) – Lewisville, TX

Accounts Receivables Principal

(August 2010 – April 2016)

Train the offshore Bangalore and Manila teams new systems and how to

process payment applications

Liaison between management the offshore team, multiple business unit and

customers to ensure end-to-end circulation finance/billing functions are

working as designed

Prepare statistical and performance metric reports for management

use on an as-needed basis

Ford Motor Credit – Irving, TX

Discounter

(May 2001 – July 2009)

Process all contracts on a daily basis before end of day balancing.

Verify insurance coverage on all RCL contracts and when required

prior to paying dealers.

Negotiated and resolved past due accounts while working within

tight deadlines and a budget

Ensures consistent follow-up maintained through use of the reports.

Follow up with customer for collection of unpaid balance due at

the end of lease term.

TRAINING/

LICENSING

Texas

1990314

Expiration

12/12/18

Louisiana

696843

Expiration

12/31/18

West Virginia

17544808

Expiration

05/31/18

Oklahoma

100258066

Expiration

12/31/18

Mississippi

10436836

Expiration

05/31/18

Minnesota

40479118

Expiration

12/31/18

Alabama

762107

Expiration

12/31/18

Connecticut

2537588

Expiration

06/30/18

Georgia

3105100

Expiration

12/31/18

South Carolina

835605

Expiration

08/31/18

Xactimate 28 & Sketch Training

Fundamentals of Adjusting Training

CERTIFICATION State Farm Certified

COMPUTER Microsoft Word, Excel, PowerPoint, Access

SKILL Type 45 wpm

Contact this candidate