Customer Service Sales

Tamu Muhammad

**** **** ** #*** * Houston, TX ***56

832-***-**** t *******@*****.***

Goal-oriented professional with 10+ years of experience in sales, management, and customer service, and particular expertise in the mortgage lending/servicing industry. Natural skills in negotiation, rapport building, communication, persuasion, and relationship management. Creative approach to solving problems and prioritizing in a challenging, time-sensitive environment. Eager to build on industry experience and leadership skills in a sales role.

AREAS OF EXPERTISE

Quality Control t Mortgage Servicing t Guideline Analysis t Strong Sales Skills

Team Training & Management t Customer Relationship Management t Goal Setting

Negotiations t Collections t Foreclosures t Bankruptcy

EXPERIENCES AND ACHIEVEMENTS

Envoy Mortgage 2015-2017

Quality Control Analyst

Perform and conduct Servicing Quality Control Audits on conventional and government mortgage loans originated for sale to Fannie Mae, Freddie Mac, VA, FHA and Private Investors. Perform QC Servicing Audits on a minimum of 75-90 files per month. Execute exceptional quality and accuracy standards in all audit functions. Maintain an in-depth knowledge of current Agency Servicing guidelines and apply them to audit reviews

OCWEN LOAN SERVICING, LLC 2012 – 2015

Asset Manager

Worked with at risk homeowners or those in loan default to negotiate alternatives to foreclosure, including HAMP/HAUP/IN HOUSE modifications, short sales, repayment plans, or deed-in-lieu options. Collected and reviewed documentation to determine client eligibility. Built and managed relationships with investors, real estate professionals, and attorneys.

PRE-CASH 2007 – 2008

Supervisor

Oversaw operations for a transaction processing and payment services provider. Managed a team of up to 15 agents tasked with monitoring and maintaining credit card transactions for various companies.

HOME 123 2005 – 2006

Mortgage Loan Originator

Assisted borrowers with selecting and applying for loan programs. Analyzed creditworthiness and reviewed documentation. Coordinated loan process with appraiser, title officer, escrow officer, loan processor, and underwriter.

AMERIQUEST MORTGAGE 2004 – 2005

Mortgage Loan Originator

Assisted borrowers with selecting and applying for loan programs. Analyzed creditworthiness and reviewed documentation. Coordinated loan process with appraiser, title officer, escrow officer, loan processor, and underwriter.

EDUCATION

Ashford University

Valencia College

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