Administrative Assistant Customer Service

SVETLANA JACOBSEN

*** ** **** ****** ***# ***, Miami, FL 33136 • Home: 305-***-**** • Cell: 305-***-**** • ****************@*****.***

Professional Summary

Resource that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale and attention to detail. Skills

Exceptional customer service Microsoft Office Suite and Excel Spreadsheets Strategic planning Honest, trustworthy and punctual Bilingual in English/Russian Ability to deal with difficult clients Experience with high net worth individuals Ability to work in a fast-paced environment Work History

Administrative/Personal Assistant, 11/2017 to Current Drimmers Appliances – Miami, FL

Acts as a first point of contact; dealing with correspondence and phone calls.

Schedules and organizes meetings, events and appointments with traveling accommodations.

Engages in team collaboration and maintains procedures/administrative tasks.

Delegates work in my boss’s absence; manages the maintenance of databases and office suppliers.

Reminds the manager/boss of important tasks and deadlines. Administrative Assistant, 03/2016 to 11/2017

The Forge – Miami Beach, FL

Screened phone calls and routed callers to the appropriate party.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Participated with HR in developing department goals; maintained OSHA standards, up to date reports, and confidentiality of employee files.

Booked reservations for guests using POS systems via Open Table and Table Watch software for large private parties.

Kept track of and reported daily reservation covers, VIP's and Concierge bookings, and previous year’s reservations to management.

Administrative Assistant, 08/2015 to 02/2016

Emberly Clark Consulting Miami, FL

Provided positive encouragement and advice to senior management.

Prepared and modified confidential documents including expense reports and policies.

Booked and arranged the travel arrangements and meetings to CEO.

Answered to client’s inquiries and managed to prepare memos and email’s correspondence.

Maintained office suppliers by checking inventory and order items. Harmony Homes of Miami, 03/2015 to 07/2015

Administrative/Human Resources Assistant – Miami

Provided alternate training methods for improvements if expectations were not met by client.

Applied adult learning and performance expertise to assess ability issues impacting work performance.

Lead daily, weekly, and monthly coaching, counseling and feedback sessions for 10+ employees.

Executed data entry, tracked resumes, and maintained the applicant tracking system. Seaspice, 11/2013 to 07/2014

Hostess – Miami, FL

Communicated clearly and promptly, for large reservations, pertinent information to staff.

Assisted diners with obtaining food from buffet/serving table as needed.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Enabled appropriate service and managed the flow of Guests into the Dining and Bar areas

Provided accurate wait times to incoming Guests, if appropriate. Education

Bachelor of Arts: Supervision and Management, 2015

Coursework in Business Administration and Management

Contact this candidate