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Customer Service Human Resource

New Haven, CT
March 19, 2018

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Lesche N. Brunson

** ***** ****** **** * New Haven, CT 06511 203-***-****

I am seeking a position where I can advance my knowledge based skills, and utilize my transferrable skills that I have acquired through education and work experience. SKILLS

● Leadership

● Strong Knowledge of business practices

● Time management

● Team player

● Strategic thinker

● Excellent written and verbal

communication skills

● Awareness of FDA food guidelines

● Proficient working with MS Office

● Type 50 wpm

● Record keeping

● Running reports

● Public speaking

● Pride high quality work in a high pressure environment


September 2016 – January 2018 Yale New Haven Hospital New Haven, CT PHOTO ID SPECIALIST

● Operate the photo ID office and its equipment; troubleshoot equipment during high pressure situations, while maintaining excellent customer service.

● Promptly respond to general inquiries via email, fax and telephone. Program required access using C-Cure 9000 Database.

● Specialize in Kronos software for over 50,000 employees, ensuring the new badges will accurately keep time and attendance.

● Collaborate with departments to make sure every employee, contractor, and volunteer in the hospital gets rebadged.

February 2016- April 2016 Perricone MD Meriden, CT ACCOUNTS PAYABLE REPRESENTATIVE

● Processed an average of 2000 invoices per month, ensuring accuracy and timeliness.

● Introduced a new accounting procedure to reduced time and costs, while increasing efficiency.

● Renegotiate payment terms with suppliers.

● Coded the general ledger and processed vendor invoice payments

● Calculated figures such as discounts, percentage allocations and credits. January 2016-February 2016 Community Development Milford, CT ADMINISTRATIVE ASSISTANT

● Handling all front desk duties including, answering phones, sorting and dispersing incoming mail, and greeting clients.

● Coordinate and prepare for meetings

Created weekly and monthly reports and presentations Lesche N. Brunson

1 4 Lilac Street Unit 6 New Haven, CT 06511 203-***-**** September 2011- August 2015 Elm City Community Market New Haven, CT HR VP/ BOARD MEMBER- MAY 2013-AUGUST 2015

● Responsible for the strategic human resource planning to acquire the best employees and position the company to be an employer of choice.

● Designate the hiring and management of staff, create job descriptions, and design compensation and benefits packages.

● Created a streamlined onboarding process for new hires.

● Manage retirement and liability funds, delivering regular reports to the board. HUMAN RESOURCE MANAGER- O CTOBER 2012-MAY 2013

● Review federal and state laws; create and implement policies and procedures to ensure compliance.

● Design training modules to implement strategic business practices and organization behavior training concepts.

● Conducted benefits administration, processed salary changes, and monitored 401(k) administration, FMLA and worker’s compensation claims and benefits.

● Responsible for leading investigations related to general compliance; reconcile with human resource and the legal department to develop programs and remediation plans.

● Reduced employee turnover by 20%.

Payroll Manager- M ARCH 2012-OCTOBER 2012

● Coordinate and implemented the conversion of the payroll system 3 times.

● Successfully transitioned the company from paper timesheets to an automated payroll system within 2 months.

● Transitioned the bookkeeping from an external operation to in-house, increasing efficiency and lowering the cost.

Accounts Payable- S eptember 2011-March 2012

● Verify details of transactions, including funds received and total account balances

● Renegotiate payment terms with suppliers

● Opened and assigned new client accounts

● Rectified escalated accounts payable issues from employees and vendors

● Balanced batch summary reports for verification and approvals Education

2018 University of Phoenix

Bachelors of Science, Human Services

1999 Hamden High School

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