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Customer Service Administrative Assistant

Florissant, MO
March 19, 2018

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Veronica Y. Colvin

**** **** **. **. *****, MO. 63138 314-***-****

HIGHLIGHTS Business professional with fifteen years of experience in accounting, auditing, process improvement, reporting, project management, and customer service. Enthusiastic team player with strong leadership, problem solving and communication skills

EDUCATION Lindenwood University -St. Louis, MO. Some college courses towards a Bachelor of Science, in

Criminal Justice

University of Phoenix- General classes

Clayton Business College, St. Louis, MO Administrative Assistant Certificate 1990



Owner and Vice President

Managed a Property Preservation business for several Banks.

We worked on the behalf of several banks and clients to keep vacant properties secure, safe and well maintained inside and out.

Some of the duties include: Securement of property, winterizations performed, lawn care maintenance, snow removal, debris removal and property inspections.

Managed a crew of 5 employees.

In charge of invoices, payroll and biding on jobs assigned by the bank or realtor.

12/11-6/15 CITIMORTGAGE, INC. (A Division of Citigroup)

Quality Specialist III

Responsible for auditing legal documents in a timely manner.

Coordinated special projects as needed using power point and excel.

Worked with multiple systems to ensure quality assurance.

Utilized Microsoft Outlook on a daily basis.

4/10-1/11 CITIBANK (A Division of Citigroup,) HIRED THROUGH ADECCO TEMP AGENCY

Accounting Specialist II

Process debit and credits to the sub general ledger for ATM deposits, fraud losses, recovery of loss overdrafts, same day credits, stop payments, adjustments and refunds

Reconcile general ledger accounts for daily teller transactions; process debit and credit reversals between general ledger and cost centers based on business unit allocations

Provide daily MIS to management

5/99-10/09 HARRAH’S CASINO (A Division of Caesar’s Entertainment, Inc.)

Collections /Auditor

Reconcile daily cash transactions for slot machines, gaming tables and main bank; Provide MIS to management for except and reconciling differences

Managed delinquent customer accounts and collections efforts; served as liaison between Casino and 3rd party collection agency issuing collection notices and payment reports

Perform time sensitive daily audits according to Gaming Commission policies and procedures

Staff training and development; document policy and procedures based on State and Federal Laws

1998-1999 CITIBANK (A Division of Citigroup)

Acquisitions Auditor

Audit new custodial loan files for all loans purchased through bulk acquisition

Audit MECA loan documents for proper recording and title

Daily productivity and MIS reporting; Staff development and training

TECHNICAL Excel, Word, PowerPoint, Access and Outlook; Software tools: Financial Reporting Systems, G/L Accounting Payable and Receivable Systems

REFERENCES Available upon request

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