CATHERINE KYEONGMIN AN
Energetic and proactive HR candidate with a “roll up my sleeves” attitude, solidifying people operations skills at a fast paced staffing agency by recruiting, managing and placing top-tier administrative and HR professionals. SPECIALITIES & SKILLS
Strategic planning Problem-solving oriented customer service
Relationship building Quick adaptability and execution
Talent acquisition Microsoft Office
Account management Decision making
SUNY University at Buffalo - Buffalo, NY 09/2012-05/2016 Bachelors of Arts Psychology, Minor in Health and Wellness – Dean’s List, Cum Laude College of Arts and Sciences Dean’s Scholarship
Korea University - Anam, Seoul 08/2015-12/2015
Study Abroad, SKY Program – GPA 3.50
Global KU International Scholarship
Addison Group - New York, NY 09/2017 – Current
Staffing Associate, HR & Administrative Division
Manage temporary candidates for professional development and performance achievement to exceed clients’ expectations in order to convert to permanent employees.
Ensure outstanding customer service to clients by proactively pipelining candidates, making carefully calculated decisions, providing alternative solutions, and placing ideal candidates under short-time pressure.
Successfully eliminate competition by filling more than 15 niche-specified administrative, HR and related professional roles in a timely manner.
Engage in full life cycle recruiting such as sourcing, interviewing, scheduling, assessing, prepping, background & reference checking and I-9 processing.
Build rapport with clients at all levels of the organization to establish long term business relationship.
Act as a consultant to clients by providing NYC employment pool statistics when candidate marketing, selling or stretching job orders.
Efficiently manage time with a sense of urgency by multi-tasking and prioritizing with a detail oriented approach: reviewing resumes for submission, answering emails, scheduling interviews, entering leads, documenting and getting on calls with clients.
Negotiate bill rate with clients by skill marketing candidates, then closing deals with both clients and candidates thus providing mutual satisfaction.
Achieve 5% increase on fee agreement by upselling service and incentive.
Strategically navigate and identify decision makers to schedule client meetings in order to build rapport, extract information and sell Addison Group service.
Propose and execute creative marketing strategy to gain prospects and promote client engagement, which attained 30% higher response rate.
Constantly collaborate with HR and administrative team as well as IT, Healthcare and Accounting divisions. Medical Consultants Network - Melville, NY 10/2016-09/2017 Administrative Assistant
Supported the office by troubleshooting on behalf of several departments (records, billing, quality assurance, scheduling, recruiting and sales) to alleviate workload.
Performed as a middleman and provided top-notch customer service by proficiently working with claimants, adjusters, doctors, attorneys and paralegals on a daily basis.
Processed IMEs, FCEs, TMOs, Bill Reviews, Peer Reviews and confidential documents for Workers’ Compensation, Auto, and Liability claims, adhering to NY state policy and regulations.
Meticulously entered sensitive data that required attention to detail.
Diligently multi-tasked and prioritized for high volume workload- data entry, inbound and outbound customer service calls, email correspondence, generate appointment letters, forward reports, set up transportation and interpreter and confirm claimants’ appointment and attendance in a timely fashion. Hart Agency - Melville, NY 06/2016-02/2018
Brand Ambassador/Consumer Educator
Drove consumer demand for products and brands by directly interacting with prospects.
Made the product and brand more appealing by displaying charming personality and communication skills.
Educated prospects/consumers about how the product will benefit their lives.
Professionally represented the company and demonstrated marketing presentations of brands in sophisticated events like Long Island Hospitality Ball at the Crest Hollow Country Club.
Earned a significant merit raise for loyal work ethic as well as for training and recruiting ambassadors. Dial America - Williamsville, NY 05/2014-08/2015
Bilingual Sales Agent
Answered 100+ daily inbound calls and assisted customers with choosing the right credit card by providing recommendations, answering complex questions, processing balance transfers, as well as resolving issues.
Sold various credit cards with persuasive customer service skill to undecided prospects.
Translated English scripts to Korean for Korean customers applying for Korean Air VIP credit cards.
Earned a merit raise and promoted for being one of the top 3 sales agents, based on the ability to meet the monthly sales quota.
Health & Wellness Department, SVPU - Buffalo, NY 09/2014-5/2016 Teacher Assistant/Intern/Staff
Organized and managed events for raising awareness such as Walk a Mile in Her Shoes, Hoops for Hope, and Love and Support Day.
Presented weekly workshops such as Bystander Intervention Training, How to Help a Sexually Assaulted Survivor, peer education, gender issues and wellness to students.
Collaborated with Diversity & Inclusion Department, Wellness Education Service, and campus police for promotional marketing strategies towards awareness projects and campaigns through monthly conference meetings.
Assisted wellness education professors’ lectures by taking attendance, creating presentations, providing office hours and grading papers.
Attended National Bacchus and NASPA conference to network with other universities.