Professional Qualifications

Ability to work in a fast-paced atmosphere

Professional, determined, and dependable

Accustomed to a team-oriented and supportive environment

Maintained excellent customer relations and developed customer rapport

Ability to follow instructions and make decisions without immediate supervision

Familiar with Windows operating systems, including Microsoft Office, Word, Excel, PowerPoint, and Outlook

Life Skills/AED Certified

Education

Stratford University Virginia Beach, VA Major: AAS Pharmacy Technician

Completion Date: December 2015

Fortis College Norfolk, VA Major: Practical Nursing

Completion Date: August 2012

Burke County Comprehensive High School Waynesboro, GA Degree: Diploma

Completion Date: June 1993

Experience

JTH Financial, Customer Support Supervisor, Virginia Beach, Virginia

Jan 2018 to Present

Supervise and coordinate activities of representatives with inbound and outbound calls

Practice and ensure compliance with all the organization’s policies and procedures

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating to resolve problems

Building Blocks Services, Program Manager-S.E.E.K., Norfolk, Virginia

Mar 2017 to Nov 2017

Overall responsible for six to eight young adults out of school youth between the ages 18 -24 through their 3 month process of the Pharmacy Technician Course

Maintained files for each participant selected for the program with their eligibility, externship, evaluations, certification received

Updated twice weekly the Virginia Work Force Connection with each participant work experience/paid/unpaid, academics, and leadership skills obtained during the course

Cox Communications, Technical Support Representative, Chesapeake, Virginia

Oct 2016 to Mar 2017

Performed troubleshooting techniques for customers having issues with television, telephone, and internet services

Verified customers credit acceptance by reviewing report received from automated system; operated credit card authorization system

Provided excellent customer service; resolving customer issue within a timely manner

Home Instead Senior Care, Home Companion, Virginia Beach, VA

Apr 2013 to Sept 2016

Provided care for elderly clients with Dementia and Alzheimer’s

Assisted with activities of daily living

Transported patient to and from appointments as needed

Happy Daycare Learning Center, Norfolk, VA

Mar 2013 to Aug 2014

Developed a learning curriculum plan for approximately 10 elementary students between the ages of 6 to 11

Provided care for three infants ages six weeks to twelve months

Transported before and after care school age students to and from their home school

H and R Block Tax Specialist, Virginia Beach, VA

Sept 2007 to May 2009

Achieved high customer satisfaction for individuals and business tax preparations

Delivered specialized, personalized tax planning and preparation

Consistently recognized by management for providing superior customer service

UNITED STATES NAVY, Norfolk, Virginia

Apr 1995 to Jun 2007

Administrative Assistant to the USS COLE Norfolk, VA; prepared and reviewed Naval Correspondence, Military Orders, Publications and Instructions requiring Commanding Officers signature, as well as serving as her Pay and Personnel Liaison

Managed a 3000 employee payroll and service records to ensure they were updated and maintained for promotion while onboard the USS GUNSTON HALL Little Creek, VA

Audited 200 members’ personnel records and compiled data regarding compensation, benefits, performance reviews, evaluations, and termination reasons

Ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Ability to follow instructions well and make decisions without immediate supervision

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