Customer Service Manager
Resume:
Maxine Holland
Altoona, PA
***************@*****.***
Willing to relocate to: Nashville, NC
Authorized to work in the US for any employer
Work Experience
Bakery Manager
Weis Markets - Altoona, PA
August 2014 to Present
Purchasing of product needed
Inventory
Customer service decisions and solutions
Daily operation task
Daily, weekly and monthly reports
Training new employees
Schedule staffing needs
Monitoring shrink
Open and closing duties
Daily use of bakery equipment
Cake decorating
Production Associate II
Empire Foods - Rocky Mount, VA
February 2013 to March 2014
Production of baked goods in a timely manner
Manager
Picture Me Portrait Studios - Roanoke, VA
January 2012 to January 2013
Open and closing duties
Bank deposits
Schedule employee staffing needs
Inventory
Customer decisions and solutions
Daily operation of register
Bank deposits
Office Manager
Boys and Girls Clubs of Roanoke - Roanoke, VA
August 2008 to December 2011
Answering the phone and directing the call
Working closely with director assisting with fundraising events Entering data into spreadsheets
Daily use of various types of office equipment
Manager
FasTan - Roanoke, VA
January 2001 to February 2007
Paying very close attention in detail to customer service and increasing sales. Purchasing product
Inventory
Daily, weekly and monthly sales reports
Scheduling staffing needs
Training new employees
Daily use of register
Bank deposits
Leading a team of 6 employees and directing staff on daily needed task to improve daily operation Open and closing duties
Skills
I currently work as a Bakery Manager and Cake decorator. I have 10 years management experience with 3 of them in a food retail environment. I have excellent management skills with paying close attention to cleanliness and customer service. I currently hold a Food Safety Management certificate. I have also been to several classes and seminars on Management,Food Safety and customer service.I demonstrate strong communication skills. (10+ years), 10 Years in a retail sales environment paying close attention to increasing sales and customer serv (10+ years) Certifications/Licenses
Food Safety Management
April 2016 to Present
Seminars
February 2001 to Present
I have attended various seminars on Management, Customer service and Respect in the workplace Additional Information
Being an excellent employee is very important to me. I am a loyal employee who believes in integrity and serving the public to ensure they have a great experience and they will be more than happy to return to the place of business I am employed for. I believe in following the rules and completing what is expected of me in a timely manner. I believe working with the public it is my job to smile and have the customer have a great experience when in the place of business I am employed by. I am a very fast learner and enjoy learning new task to ensure I am doing what is needed to help the company be successful.
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