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Customer Service Manager

Altoona, PA
March 16, 2018

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Maxine Holland

Altoona, PA


Willing to relocate to: Nashville, NC

Authorized to work in the US for any employer

Work Experience

Bakery Manager

Weis Markets - Altoona, PA

August 2014 to Present

Purchasing of product needed


Customer service decisions and solutions

Daily operation task

Daily, weekly and monthly reports

Training new employees

Schedule staffing needs

Monitoring shrink

Open and closing duties

Daily use of bakery equipment

Cake decorating

Production Associate II

Empire Foods - Rocky Mount, VA

February 2013 to March 2014

Production of baked goods in a timely manner


Picture Me Portrait Studios - Roanoke, VA

January 2012 to January 2013

Open and closing duties

Bank deposits

Schedule employee staffing needs


Customer decisions and solutions

Daily operation of register

Bank deposits

Office Manager

Boys and Girls Clubs of Roanoke - Roanoke, VA

August 2008 to December 2011

Answering the phone and directing the call

Working closely with director assisting with fundraising events Entering data into spreadsheets

Daily use of various types of office equipment


FasTan - Roanoke, VA

January 2001 to February 2007

Paying very close attention in detail to customer service and increasing sales. Purchasing product


Daily, weekly and monthly sales reports

Scheduling staffing needs

Training new employees

Daily use of register

Bank deposits

Leading a team of 6 employees and directing staff on daily needed task to improve daily operation Open and closing duties


I currently work as a Bakery Manager and Cake decorator. I have 10 years management experience with 3 of them in a food retail environment. I have excellent management skills with paying close attention to cleanliness and customer service. I currently hold a Food Safety Management certificate. I have also been to several classes and seminars on Management,Food Safety and customer service.I demonstrate strong communication skills. (10+ years), 10 Years in a retail sales environment paying close attention to increasing sales and customer serv (10+ years) Certifications/Licenses

Food Safety Management

April 2016 to Present


February 2001 to Present

I have attended various seminars on Management, Customer service and Respect in the workplace Additional Information

Being an excellent employee is very important to me. I am a loyal employee who believes in integrity and serving the public to ensure they have a great experience and they will be more than happy to return to the place of business I am employed for. I believe in following the rules and completing what is expected of me in a timely manner. I believe working with the public it is my job to smile and have the customer have a great experience when in the place of business I am employed by. I am a very fast learner and enjoy learning new task to ensure I am doing what is needed to help the company be successful.

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