Customer Service Electrical

Paul T. Lavoie

*********@*****.***

*** **** ***. ********, ** 02351 617-***-****

Work Experience

ARROWHEAD ELECTRICAL PRODUCTS Avon, MA

East Coast General Manager October 2011 – Present

Monitor warehouse inventory of roughly 10,000 – 15,000 items and oversee shipments of 1,200+ packages per week

Represent company management, located in Blaine, MN, for all east coast suppliers and consumers

Identify strong potential candidates, hire valuable contributors, and train all new employees

Complete yearly budgets to forecast projected earnings and maximize future growth

Manage six warehouse employees and collaborate with other Arrowhead employees for transfers from other facilities

Direct customer service tactics and develop relationships with electrical parts consumer base in the area

Fill any and all necessary roles within the warehouse when shorthanded

BOSTON AUTO ELECTRIC, INC. Boston, MA

Co-Owner and President February 1984 – September 2011

Supervised all daily warehouse activities for up to 16 company employees

Conducted all major business ventures for the company, including purchasing and long-term investment

Initiated the purchase of new real estate, movement of the company, and ultimately the expansion and upsizing of distribution

Administered as sole member of Human Resources and continued preceding over the hiring process

Operated as Accounts Payable and Accounts Receivable lead

General Manager June 1980 – February 1984

Oversaw day-to-day warehouse operations and managed responsibilities of 10+ employees

Served as the Human Resources department, spearheading the hiring process and distributing payment to employees

Purchased wholesale products from electrical distributers and negotiated pricing and payment of those products

Customer Service Representative December 1979 – June 1980

Handled walk-in and over-the-phone customer transactions as well as general shipments of rotating electrical products

Rebuilder November 1978 – December 1979

Rebuilt depleted starters, alternators, and generators for reuse by the company or resale to consumers

BSP ASSOCIATES, INC. Boston, MA

Co-Owner and President July 2001 – September 2011

Maintained a real estate holding company and agreed to final terms of six tenant contracts

Produced leases for tenants, collected monthly rent, and monitored tenant compliance within those leases

Additional Leadership Roles

ABINGTON YOUTH BASKETBALL ASSOCIATION (AYBA) Abington, MA

Inaugural President July 2002 – July 2006

Participated in founding and organizing the first independent youth basketball program in Abington in 2002

Served first two terms as President and addressed any relevant issues alongside the AYBA board

AAIA (formerly ASIA)

Board Member, Electrical Division June 1989 – June 1991

Governed alongside other nationwide members of electrical companies to keep the automotive industry at-large informed

Discussed potential federal mandates pertaining to the electrical division and represented electrical companies’ best interests

Education

NORTHEASTERN UNIVERSITY Boston, MA

Bachelor of Science, Mechanical Engineering Graduated May 1985

Technical Skills: MS Office: Word and Excel, QuickBooks, Quicken, Sage, MAM Software

Mechanical Skills: Forklift use, Rebuilding rotating electrical products

Contact this candidate