Greater Atlanta Area, GA 678-***-****
VERSATILE TECHNOLOGY PROJECT, PROGRAM & IMPLEMENTATION MANAGER
Building Partnerships Adding Value Exceeding Expectations
Demonstrated ability to lead definition, development and implementation of cost effective solutions across broad range of industries utilizing multiple methodologies. Focused and flexible, skills include:
Full Life Cycle Development & Delivery
Project Planning & Risk Management
Process Analysis & Improvement
Financial Planning & Profitability
Post Implementation Support
Communication with all levels of clients
Served as consulting project and program manager of full lifecycle development and implementation projects for industry leaders.
Duration: 3 - 13 months
Team Sizes: 4 - 80 staff
Structure: 1 – 5 teams
Value: $200k - $12m
Ensured processes related to executing key components of project management and systems development, appropriate to methodology selected, were clearly understood and executed, by both internal and external team members, the following results were achieved:
Successful on time, on budget, delivery of 15 major new system developments
95% Client satisfaction rating
More than 80% of client contracts converted to support agreements
70% of clients returned for further developments
Software Product Development & Support
Managed teams tasked with development and support of business and technical software for 3 years. Defined and achieved SLA’s. Oversaw customer management, financial controls, development, support and release controls and processes, including Help Desk personnel. Worked with software ranging from MRP system code generators to commercial bank trading systems across multiple platforms.
Designed and implemented 5 new test protocols and tools, reducing resource requirements by 40%
Ensured effective planning, efficient processes, staff education, and clear responsibility assignment, enabling support team(s) to achieve:
o98% of planned release dates were met
oNo release delayed by more than 4 days
Served as Project Manager and SME
Managed multiple implementations of vehicle ‘in cab’ electronics safety and distribution systems and software across US and Canada, including procurement, installation, and first line technical and user support.
Reduced average plant distribution costs by 16% implementing route planning software.
Implemented cab technology, providing previously unavailable data to analyze plan versus actual route performance for identifying optimization opportunities.
Decreased unsafe driving events for US and Canadian commercial vehicles 65% through introduction of DriveCam in cab technology, driver coaching, and reward programs.
Stuart Parsons email@example.com Page 2
Appointed by board of Bespoke Software Development Company to define and develop quality management system to achieve ISO 9001 certification, (required to remain an IBM preferred vendor).
Certified 1 month ahead of schedule
Reduced online QMS costs 95%
Certified ISO9001 internal auditor
Audited team training
Defined internal audit plans
Achieved ‘no corrective actions’ at re-certification
Retained as consultant by British Rail and Barclays De Zoet Wedd to:
Reviewed internal development controls
Defined and implemented QMS systems
Trained staff on new procedures
Defined and implemented audit plans
Defined and implemented processes that:
Decreased maintenance costs by 18%, (on an annual spend of $2.5M)
Improved on time maintenance 85% for commercial vehicles by utilizing 3rd-Party maintenance solution.
Reduced resource requirements for vehicle lifecycle management 60% through process redesign and managing vendors, fulfilling responsibilities previously assumed internally.
Executed plant production and distribution process reviews across 14 plants, resulting in operating cost reductions of up to 15%.
ESPRIGAS NA, Atlanta, GA & Bryan TX (01/2017- 06/2017)
Contracted to assist with an Agile implementation of SalesForce, Microsoft NAV, Jet Reports and underlying infrastructure.
Extracted, cleansed, normalized, validated mandatory data and referential integrity, and transformed data from multiple sources to target format uploaded into new data structures.
LINDE GAS NA, Atlanta, GA (Remote / Virtual)
North American Distribution Process Specialist & Analyst (2009 - 2016)
Developed, implemented, and supported multiple technology, process, and safety improvement projects. Full life cycle budgeting and management of 450 commercial and light vehicles. Management of external technology and services vendors. Oversaw fleets in US and Canada with combined annual budgets ~ US $ 9.5M. Implemented GPS safety and performance reporting equipment and software across LifeGas and PGP divisions. Validated and deployed Paragon route planning software integrated with DRM, TomTom & Peoplenet. Led teams reviewing plant process performance and defined improvement plans, achieving average of 18% cost reductions.
Area Operations Manager / Business Manager (2002 - 2009)
Oversaw all aspects of 4 Medical device production and distribution plants financial, safety, and FDA, Federal and State compliance performance. Coordinated staff management and recruiting, internal and external issue resolution. KPI development, review, monitoring, and reporting.
ADDITIONAL RELATED EXPERIENCE
DAUGHERTY SYSTEMS, Atlanta, GA (70% travel)
Contract Project Manager
Managed both Daugherty and client resources to plan and deliver software development projects in accordance with client’s internal methodology.
CAMBRIDGE TECHNOLOGY PARTNERS, Chicago, IL (95% Travel)
Program Manager / Project Manager
Led on time, on budget delivery of software development projects and programs. Managed project and client teams tasked with definition, specification, development, test, and deployment of software applications.
SYSTEM SOFTWARE ASSOCIATES, Chicago, IL
Product Release & Certification Manager
Oversaw teams executing ongoing development, support and release of 4 products and associated toolsets across multiple platforms.
EDUCATION / PROFESSIONAL DEVELOPMENT
Bachelor of Arts (BA), Computer Science
OXPENS COLLEGE, Oxford, UK
Six Sigma Green Belt Object Oriented Design Professional Project Management Software Risk Management Technical Team Leadership Real Time Design & Analysis Methodologies Structured Design & Development Methodologies, (Conventional, Agile / Iterative) PMI Membership ISO 9001 Certified Internal Auditor.