CAREER SKILL SET
Collaborative and focused team skills
Vendor management experience
Results-oriented and customer focused
Excellent written and verbal communication
Keen analytical and organizational skills
Compliance officer experience
Proven ability to streamline processes
Leadership and mentoring skills
Non-profit business manager experience
OTHER EXPERIENCE (1986-1996):
Assistant to Director of Research, FMR Co.
Legal Assistant for two large Boston law firms.
Microsoft Office 365
Older Workflow tools
Familiarity w/Pyramid and Smartsheets
Finance and Expense applications
10/17 – 1/18 PROJECT COORDINATOR - THE JUDGE GROUP@ STAPLES CORPORATE CENTER (CONTRACT)
Collaborated with Integrations and Support team during dropship vendor platform migration.
Supported the vendor migration team with vendor onboarding, tracking, helpdesk support.
Schedule vendor onboarding calls and follow up.
Acted as tier-one for Staples Exchange Support and for Vendor Compliance support desks.
Provided help-desk support to end-users of Staples Exchange, Vendor Compliance, and Magnus.
Resolved ServiceNOW issues/tickets for new and modified users.
Utilized Jira and Magnus for project resolution.
12/15 – 3/16 EPIC SOFTWARE TESTER / TDR ANALYST - OVERTURE PARTNERS (CONTRACT)
Tested workstations and peripheral devices for EPIC Hyperspace clinical modules: inpatient, outpatient, ambulatory, and Cadence registration.
Accurately recorded testing results and failures into ServiceNOW via Incident tickets.
Updated device records in MS Access
Provided Command Center with detailed information on each failed workstation in a timely manner
Ensured proper and efficient turnaround times for troubleshooting and resolution.
Limited travel to MGH and its satellite locations in and outside of Boston.
Troubleshoot hardware, peripherals, and software issues and make appropriate recommendations.
9/14 - 4/15 ACCOUNTANT / PROJECT ADMINISTRATOR - QUICKPIVOT CORP.
Worked collaboratively with the Controller to manage projects.
Managed 35 ongoing client projects
Set up new client projects in the system
Month-end finance reporting and account reconciliations.
11/13 – 12/13 IT ADMINISTRATOR / PROJECT ADMINISTRATOR - DUNKIN’ BRANDS, INC. (ADECCO)
Collaborated with the Retail Technology Services deployment team to support franchisee rollouts.
Monitored Deployment Support mailboxes.
Followed up with vendors regarding franchisees’ deployment concerns and issues.
Conducted franchisee post-installation surveys.
Provided findings and trend analysis.
8/12 – 11/12 EXECUTIVE ASSISTANT - HARVARD MEDICAL SCHOOL (KNF&T CONTRACT)
Initial set up of Chief Research Operations Officer (CROO) office – new role for HMS.
Provided high-level administrative functions to support new CROO.
Prepared ad hoc reports.
Managed the CROO’s complex calendar.
2007 – 2011 FINANCE ANALYST OFFICER - STATE STREET CORP.
Provided robust reporting to facilitate executive-level decision-making for Investor Services.
Provided profit and Loss reporting with detailed expense breakdown, trends, and forecasting.
Performed ad-hoc analysis and reporting to optimize operations management decisions.
Liaised across various business units to promote organizational success.
Developed networking program as finance Employee Advisory Council (EAC) member.
Planned and managed networking events for the EAC.
Performed cell phone audit (my own initiative) across business units.
2004 – 2007 BUSINESS MANAGER OFFICER - STATE STREET CORP.
Established new procedures, best practices, and cost-cutting measures for the Corporate Citizenship business unit and State Street Foundation.
Customized, streamlined, and documented business processes to improve team productivity.
Maintained compliance standards as the Business Continuity Manager.
Maintained compliance standards as the Information Security Officer for the business unit.
Managed corporate partnerships (i.e., Boston Chamber of Commerce, Museum of Fine Arts, etc.)
Managed office moves and build-outs in coordination with Facilities and IT.
Managed the acquisition and maintenance of office equipment.
Managed hardware and software support agreements.
2003 - 2004 EXECUTIVE ASSISTANT - STATE STREET CORP.
Provided high-level administrative support to EVP.
Managed all facets of departmental operations including new hire onboarding.
Prepared PowerPoint presentations, and ad hoc spreadsheets and reports.
Liaised with department managers and staff, as well as with state and local community leaders.
Developed more efficient procedures for some departmental operations.
1999 – 2000 PROJECT COORDINATOR - KPMG
Assisted State & Local Tax area with large projects such as Biogen and CVS.
Performed timelines, benchmarking, and pro-active follow up.
Communicated objectives and deliverables to managers and entire group.
Researched potential State & Local Tax clients.
Prepared RFPs for Managers; and client feasibility reports used for decision making.
1996 – 1999 EXECUTIVE ASSISTANT / ADMINISTRATIVE STAFF PERFORMANCE MANAGER - KPMG
Assisted audit partner with communications to all staff.
Managed support staff for entire department.
Responsible for initial set up for all incoming accountant and support staff.
Managed various projects.
EDUCATION - PROFESSIONAL / PERSONAL DEVELOPMENT
B.S. Journalism/Communications, Syracuse University - Newhouse School of Public Communications, 1987
Contributing reporter, proofreader and editor for The Daily Orange
Internship at The Post Standard, Syracuse, NY
Editorial assistant to the Senior Editor of Boston Magazine.
Independently published articles for Boston Magazine and local papers.
Practical Project Management completed December 2009, UMass Boston.
Volunteering/global outreach, including Greater Boston Food Bank and Father Bill’s Place.