* +years’ track record of success managing a large volume of guests and handling
Stressful Situations in fast paced hospitality environments. Communicate clearly and
Positively with customers to facilitate perfect order placement. Particularly effective
in mixing and serving drinks. A team-player who enjoys working with hospitality staff
to attain the goals collaboratively. Bilingual: English/Arabic
Professional Waiting Skills
Work area cleanliness
Sales record maintenance
B.sc in Catering Science & Hotel Management from RIG Institute Of Hospitality & Management affiliated by Bharathiar University, Coimbatore, approved by UGC,India.
Diploma in Hardware & Networking from Jetking Institute Dehradun, India.
Higher Secondary (10+2th) from Govt. Inter Collage Pithoragarh, India.
Senior Secondary (10th) from V.V.M High School Pithoragarh, India.
INDUSTRIAL EXPOSURE TRAINING
Name of the Organization: Le’ Meriden.
Project Title: Industrial Exposure Training
Project Duration:7th November 2013 – 20thMarch2014
Project Objective: Gaining knowledge & learning the key skills of major four departments of the Hotel. Also understanding the organization’s work culture, its value and mission etc.
TECHNICAL SKILLS AND CERTIFICATE
Industrial Training Certification from Le’ Meridian Jaipur,India.
Participation Certificate in Hospitality team of Jaypee Greens Golf & Spa Resort in Formula 1 Airtel Indian Grand Prix 2012.
Proficient in MS-office tools.
Customer handling and up selling.
Participation Certificate Partner of the year.
Certificate in Food safety and sanitation.
Certificate in Product pride system.
Certificate in Fire safety awareness training.
Alazzam hospitality decmber2016 – Present Team leader
• Welcome guests and seat them in keeping with their preferences • Offer menus and provide suggestions when requested • Serve welcome drinks • Take orders and relay to kitchen in an accurate manner • Ensure order accuracy before delivery to the customer • Deliver orders and ask for feedback during and after meals • Mix and serve drinks as requested • Provide customers with information on daily specials • Explain how menu items are prepared when requested • Remove dishes and ensure that tables are bussed appropriately • Prepare and serve special dishes on the table when needed.
Key Accomplishments • Developed recurring business constantly by maintaining meaningful relationships with restaurant patrons. • Increased restaurant patronage by 22% by ensuring that customers’ expectations were exceeded continuously
Partner of the Year award in 2017
Ocean resort Goa June2016 Caption
• Laid tables with dishware, flatware and table cloths • Cleared and cleaned tables on an ongoing basis • Carried soiled dishes to the kitchen • Assisted in washing dishes when required
The leela resort Delhi June2015
Waiter • Serve welcome drinks • Take orders and relay to kitchen in an accurate manner • Ensure order accuracy before delivery to the customer • Deliver orders and ask for feedback during and after meals. • Mix and serve drinks as requested.
Excellent team work
Having full commitment towards my work
Flexible in Learning.
Marital Status : Single
Nationality : Indian
Language : English, Hindi
Date of Birth : 22.april.1993
Permanent Address : K.M.O.U Station, Sharma hotel
Mobile : +919*********
Skype ID : chetan.sharma565
Declaration: I hereby declare that above given information is correct to the best of my
Place: India Chetan sharma