Hamden, CT 06518
Energetic graduate management professional seeking managerial or administrative assistant position. Equipped with a broad knowledge of concepts and strategies to yield the best possible results. Proficient with communication, multi-tasking, and problem solving. A solid track record of success in retail, restaurant, educational, and clerical settings.
Goal and Detail Oriented
Works well under pressure
Quick learner with ability to multi-task
Microsoft Office proficiency
JUNE 2015 – PRESENT
Sales & Shipping Director / Lucky’s Sports Cards and Memorabilia, Elmhurst, NY & Wallingford, CT
Oversaw fulfillment operations of over $500,000 annual sales of sports cards and memorabilia merchandise. Single-handedly accounted for nearly 40% of annual sales both online and in-person. Managed team of junior-level employees in both shipping and online sales departments. Ensured customer satisfaction with sales and shipping processes. Lead initiative to begin customer loyalty email campaign, which resulted in customer lifetime value lift of nearly 20%.
SEPTEMBER 2016 – PRESENT
Server / Outback Steakhouse, Elmhurst, NY
Responsible for delivery exceptional, friendly and fast service including answering questions about menu items and making recommendations to customers. Anticipate & address guests’ service needs. Trained new servers on order accuracy, guest relations, food handling, take-out packaging and restaurant protocols. Managed opening & closing duties including restocking items and reconciliation of cash draw.
SEPTEMBER 2014 – JUNE 2015
After School Counselor / Maspeth Town Hall, Maspeth, NY
Used certification to teach weekly Junior Achievement class. Supervised 60 students, ages 12-14. Created a safe learning environment through structured activities and games. Assisted with homework for students in both regular and special needs classes. Supervised and assisted drama department with production of play.
DECEMBER 2011 – MARCH 2012
Clerical Assistant / Engel Group, Lynbrook, NY
Performed general office duties including typing, filing and sorting mail. Retrieved and filed corporate documents, records and reports according to company guidelines. Reviewed and approved billing invoices and expense reports.
B.S. Management / St. John’s University, The Peter J. Tobin College of Business, Jamaica, NY
Graduated in the field of Management and Marketing. Took accounting, marketing, business economics, business law, statistics, risk management, and business management classes.