Hospitality Manager

Qualifications Profile

Service-oriented and results-driven professional with in-depth knowledge of hotel operations in corporate environment, combined with hands-on background in business management, front of the house operations, and guest relations/satisfaction.

Effective at establishing win-win relationships with guests by determining their needs and providing corrective action plans to resolve issues and ensure their utmost satisfaction. Known for analytical problem-solving and critical thinking skills to keenly analyse issues and resolve complex situations. Articulate communicator with interpersonal aptitudes and bilingual fluency in English and Greek. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint).

Areas of Expertise

Rapid Conflict Resolution Strategic Planning and Implementation Team Building and Collaboration

Service Quality Assurance Service Recovery Front Desk Operations Management Opera PMS System

Education

Bachelor of Science in Hospitality Management and Hotel Administration 2016

City University of New York, New York City College of Technology, Brooklyn, NY

-Awards and Honours: Dean’s List Cumulative GPA: 3.84

-Activities: The National Society of Collegiate Scholars and National Society of Leadership and Success

Certifications

New York City Food Handlers and Safety Certificate Apr 2011

Computer Literacy Program Certificate (Microsoft Word and Excel) Jan 2012

Professional Experience

Marriott Vacation Club Pulse (Formerly The Strand Hotel), New York, NY (2011–Present)

Senior Front Desk Coordinator Jan 2016–Present

Take charge of daily guest arrival room assignments, special requests, special occasions, and VIP amenities

Manage check in/out, reservations, concierge service, and service recovery

Proactively attend and resolve pre- and post-arrival reservation issues and billings

Front Desk Agent – Front Office Operations, Reservations, and Night Audit Mar 2013–Jan 2016

Responded to customers concerns and questions through phone or in person and provided appropriate actions to resolve those issues

Offered excellent customer service to clients by greeting them upon entering the property and assisting them in meeting their needs by providing product and service information

Bell Person Aug 2011–Mar 2013

Established a positive environment for guests and closely communicated with them to manage and provide their arrival and departure needs

Internship – Food and Beverage Department May 2011–Aug 2011

Successfully completed internship program and performed assigned tasks in several areas including The Strand Bistro, Breakfast at The Strand and Top of The Strand Roof Top Bar and Lounge

The Carlyle, A Rosewood Hotel, New York, NY

Internship – Housekeeping Department May 2015–Aug 2015

Rendered assistance in managing and scheduling daily room assignments, room inspections, staff follow up training, housekeeping paperwork, payroll, OPERA PMS functions and guests requests

Arthion Anthimou Gazi (Ανθιμου Γαζη 15), Athens Greece

Business Owner General Manager – Bakery/Espresseria Sep 1997–Nov 2010

Expertly guided a team up to 14 associates in preparing schedules, payroll and training, as well as designing and implementing standard operating procedures

Oversaw food service operations by monitoring inventory and sales, along with purchasing and receiving supplies, optimizing daily food and labour costs and supervising performance standards

Assumed full accountability in managing finance, marketing, labour law and Health Department issues

Professional Development

Beginner-level Classes in Spanish Language – Granting Institution 2018–Present

Three-month Food and Beverage Department Internship – The Strand Hotel, New York, NY 2011

Three-month Housekeeping Internship Training – The Carlyle Hotel, New York, NY 2015

Professional Achievement and Personal Development – ‘SKEPSYS’, Athens Greece 2002–2008

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