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ISTQB,CSM Certified QA Analyst

Mississauga, ON, Canada
March 15, 2018

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Jaya Verma

**** ********* ******, ***********, ** L5M7L6



•Software professional with 5+ years of software testing experience with expertise in Manual and Automation Testing using HP Interactive Tools – ALM (Quality Center) and UFT(QTP).

•Excellent knowledge in performing Quality Assurance activities throughout the Software Development Life Cycle in various domains like Insurance and Banking.

•Strong understanding of QA methodologies like Agile Methodology, V Model and Waterfall.

•Proven ability to develop test documentation including test strategy, test cases and test results report.

•Good in End-to-End testing, Functional Testing, System Integration Testing, User Acceptance Testing, Negative Testing, Black Box Testing, System Testing, Backend Testing, Ad-hoc Testing, Regression Testing on Web based applications.

•Stronghold of software development/test life cycle (SDLC/STLC) specifically in Waterfall and Agile methodologies.

•Experience with creating Test Data & Testcases, Executing Test Cases and Debugging.

•Experience in identifying the areas that needs to be automated and generated the Test Scripts in Quick Test Professional on Web Applications.

•Demonstrated ability to perform application Regression testing, Data Validation and Verification.

•Strong analytical and problem-solving skills, including the ability to recognize symptoms, diagnose root causes and identify alternative solutions.

•Demonstrated ability to pay persistent attention to detail, while maintaining an overall view of the situation and the “big picture”.

•Strong organizational skill, ability to multitask and meet the challenges of a fast-paced changing environment.

•Demonstrated proficiency in Microsoft Office and Microsoft Visio.

•Experience in BAT and PROD Release Management.

•Participated in preparation of coding standards and best practices to be followed for QTP scripts.

•Automation of test scripts using QTP for test re-usability / modularization.

•Involved in Regression testing on each build post debugging during the various phases of the application using QTP.

•Knowledge of Descriptive Programming for dynamically changing objects in the product.

•Strong communication skills and ability to communicate effectively with internal and external teams.

•Demonstrated ability to work effectively in a team environment.


ISTQB Certified Software Tester

CSM (Certified Scrum Master)

Certified Base SAS Programmer


Tools : HP Quality Center / ALM, QTP/UFT

Languages : Visual Basic, UNIX and SQL

Knowledge : Selenium Webdriver with TestNG, Mobile Testing, SoapUI

Web Technologies : HTML, CSS, XML

Scripting Languages : VB Script

RDBMS : Oracle 8i/9i, SQL Server 2005, MS-Access

Others : MS Office (Word, Excel, Power Point, Excel macros and MS Visio)

Operating System : Windows 98/NT, Windows 2000, Windows XP and UNIX Version 7/8/10


Client: Capital One, Toronto, Canada. Oct 2015 – Jun 2017

Role: QA Analyst

Project: Online Banking – Master Cards

Capital One Master Cards offer various financial solutions to its clients. Online Banking project involves credit card services like online customization, Secured Card and Balance Transfer. All user activities and reports would be generated for marketing and business decision making.


Responsible for all Phases of testing for Capital One using Agile Methodology.

Participated in Sprint Planning meeting and provided input for effort estimation to test the User Stories selected for the current Sprint.

Participated in daily Stand up meeting to discuss upcoming sprint status.

Designed Test Cases in Test plan module in Quality Center/ALM.

Analyzed User stories, logged defects/issues and updated the status in Jira.

Participated to create Test Analysis Reports (TAR) and stored them into the QC/ALM.

Used Confluence for Meeting Minutes, Schedules, Checklists and Design Documents.

Identified the test cases for creating automation scripts.

Created Reusable functions for the automation scripts.

Used QTP/UFT for performing functional testing and Regression testing for every new build.

Saved the QTP/UFT scripts in Quality Center/ALM and executed them from QC/ALM.

Performed database testing using SQL queries.

Scheduled the QTP/UFT scripts in the night time from Quality Center/ALM.

Instrumental in maintaining/modifying the developed QTP/UFT scripts due to changes in the product for different releases.

Conducted Peer Review of test cases and provided feedback for improvement.

Provided status reporting and ensured management is informed of progress and issues in BAT.

Environment: ALM(Quality Center), UFT(QTP), Jira, UNIX, Oracle, Web Logic, Java, HTML, CSS, XPath & VB Script.

Client : Wawanesa Insurance, Canada - Toronto, ON Jan 2013– Sept 2014

Position: Software Tester

Project: Online auto insurance quote

Auto insurance quote is a web based application for giving and maintaining auto quotes and policies for the customers. Customer can apply for an auto insurance quote online. The application is designed to adjudicate applications for various customer needs.


•Analyzed functional requirements for online auto insurance quotes application.

• Contributed in preparing and maintaining of the test plan.

•Created and executed test cases from Use Cases in Excel.

•Identified Smoke test cases to accept or reject a new build received for testing.

•Tested the GUI for easy and efficient use of end users.

•Performed extensive testing to validate the GUI against requirements.

•Responsible for updating and maintaining QC for all the defects found during functional and regression

testing and follow up the bug life cycle.

•Performed Back end testing using SQL queries.

•Identified the test cases for creating automation scripts.

•Used VB Script for writing scripts in the Expert View.

•Performed Retesting and Regression testing for each build fix.

•Part of Fix/debug of QTP test scripts for complex business logics.

•Executed the scripts in the night time.

•Tested the website for cross browser compatibility using IE and Firefox.

•Worked with onshore and offshore team and analyzed any deviations.

•Responsible for offshore team coordination

•Provided Weekly Status Report to Team Lead.

Environment: Jira, QTP, QC, MS-Excel, Oracle, Internet Explorer, Firefox, HTML, CSS, Java

Client: ING Direct, Toronto, ON Apr 2011 – Dec 2012

Position: Junior QA Analyst

Project: Online Banking

ING Direct provides online banking services to individuals and businesses in Canada. ING Direct offers variety of online services like viewing the Accounts, Pay bills and Transfer Funds. Online banking is a web based application and consists of various types of Saving Accounts like Tax Free Savings Accounts, Business Savings Accounts etc.


•Analyzed the functional requirements and system specifications.

•Actively participated in test case walkthrough and review meetings.

•Tested various online saving account applications.

•Prepared Test Data using techniques like Equivalence Class Partitions and Boundary Value Analysis.

•Conducted Functional testing like Sanity testing, System Testing and Regression testing for testing TFS Accounts, BS Accounts, RSP applications etc.

•Developed and executed SQL queries to check the data table updates after test execution.

•Maintained traceability by linking the requirements, test cases and defects in Test Management Tool Quality Center.

•Performed browser compatibility testing on various browsers to ensure excellent user acceptance.

•Coordinated with QA team and the developers on a regular basis on defect status in Defect Triage meeting.

•Performed retesting and regression testing after bug fixes and new enhancements on the build.

Environment: Java, XML, JavaScript, IBM Web Sphere, Clear Case, Unix, Quality Center, QTP, IE, Firefox, SQL Developer.


•Masters in Computer Application, Indira Gandhi National Open University, India

•Masters in English, Himachal University, India

STATUS: Permanent Resident

References available on request

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