Full name: Rika
Identity number: 750**********
Home languages: Afrikaans
Other languages: English
Address: * ******* ****** *******igh 1618
High School: Goudrand High Randfontein (1993)
Highest standard Passed: Metric (Grade 12)
Subjects: Afrikaans, English, Home Economics, History, Business Economics, Economics.
Institute: Quest Computer Skills Centre
Course name: Creditors (Pastel)
Date: 7 December 2004
Course name: Debtors (Pastel)
Date: 8 December 2004
Institute: Oxbridge Academy
Course name: Dental Office Assistant Management
Affiliations: HPCSA (Health Professional Council of South Africa) Membership no DAS0025216
Course name: Advance Medical Practice Management
Date: 24 March 2017
Company: INTERCARE Medical and Dental Centre
Period: 1 May 2009 to current
Further Training: Dental Assistant (DA0025216) Dental Practice Assistant Diploma (M0734665/CC001844), COURSES AND WORKSHOPS FROM FASSET, Customer skills, Use communication to resolve conflict, Understanding conflict in the workplace, Customer Care, Negotiations skills, Understanding body language and tone of voice, Understanding how to communicate effectively with clients on telephone, Understanding effective two way communication, Essential Office etiquette, Managing Change
Duties: Switchboard: Answering of incoming calls promptly in a professional and efficient manner. Deliver friendly, effective service to clients phoning the facility according to policies and procedures. Scheduling of appointments for patients accordingly Manage the flow of information to professionals. Reporting of faults on Telephone system, Telephone equipment and fax/ Photostats. Ad-Hoc Medical reception and cashier. Receiving of payments from patients and processing it accordingly.
Receptionist Ensuring the efficient functioning of the dental Reception area and to co-ordinate patient flow in the dental waiting area. Receiving and capturing of member information on the GoodX system. Assisting patients with the completion of forms and to explain the procedures. Handling queries and provide information to patients as requested. Informing patients of the expected waiting period and of any delays in the dental schedules. Consulting with dentist regarding all emergency cases without delay.
Managing the dentist diaries and the patient booking efficiently. Opening and updating of members files. Sending quotations to the patients. Delivering messages promptly. Distribute reports and faxes to the dentists. Filling of documents and reports. Dealing with outgoing accounts and payments received. Reconciliation of customer statements to their accounts. Handling the scheduling of specialist and theatre appointments and to confirm the theatre bookings. Typing of reports as required.
Managing of the cancellation list and re-schedule appointments.
Doing task from the dentist as allocated. Adhering to special requests from dentist relating to process preferences. Liaising with medical aid to get approval for dental procedures. Billing for services from doctors to patients. Identify act and report medical emergencies and risk factors to ensure safety of patients. Liaise with suppliers and representatives from medical companies Liaise with dental and medical professionals on a regular basis. . Setting up staff meetings with admin responsibilities such as taking notes and follow ups on meeting agreements.
Ad-Hoc Coordinating Placing and managing of orders for consumables and materials and equipment, including cappex items. Loading of suppliers invoices. Where possible negotiate a better rate. Compiling of month end reports and quote statistics for practice management.. Compiling of duty roster for staff in accordance with the dentist diaries.. Managing maintenance of equipment. Follow up on queries from head office that includes correction sheets, patients accounts sheets.
Dental Assisting: (Assisting the orthodontist time to time) Daily billing of patients for the orthodontist. Monthly billing of payment agreements for orthodontic treatment. Quotes processing for the orthodontic patients. Writing of final reports for orthodontic patients for the purpose of referrals and completion of treatment.
Ensure advance preparation for the day to facilitate operational efficiency of dental procedures. Insuring that dental instruments are sterilized in accordance to infection control regulations and sterilization techniques. Compliance with general occupational health and safety regulations. Prepare radiograph equipment and prepare patients for x-ray’s. Keeping abreast with changes within the dental industry to meet HPCSA registration requirements.
Company: JEMM Financial Solutions trading as First Mutual Bonds
Period: 1 March 2008 to 30 April 2009
Position: Bond Initiator
Further Training: Compcorp Certificate (Intermediate)
Duties: Capturing of home loan applications on the Compcorp system. Follow up on home loan application at the major banks via telephone and email. Liaise with the consultants with regards to the status of the application. Writing motivation for credit application to the Credit Manager. Dealing with all queries from client, banks and lawyers. Maintain client database. Compiling of month end reports and sales targets statistics. Telesales. Managing of CEO‘s dairy. Invoicing. Calculate commission of lawyers and consultants to be paid out accordingly. Processing of personal Loans. Liaison with incoming clients.
Company: Quantro Home Loans
Period: 21 Feb 2006 to 29 February 2008
Position: Follow up Clerk/Data Capturer
Further Training: Compcorp Certificate (Capturing)
Duties: Follow up on home loan application at the bank via telephone and email. Informing the consultants of the result from the banks. Filing of home loan applications. Capturing of home loan applications on the Compcorp system. Relief receptionist
Company: Natela Imports
Period: 16 Aug 2005 to 20 Feb 2006
Position: Temp/Receptionist/Switchboard Operator
Duties: Welcome guests / visitors and notify employee. Answer all incoming calls (switchboard) Transfer calls and take messages. Processing of company mail and parcels on a daily basis. Manage petty cash, staff refreshments and cleaning accessories. Supervising of cleaning staff. Manage existing Telkom lines. Update switchboard with any changes. Managing the company’s telephone accounts. Sourcing and buying office consumables (stationary, paper, printer cartridges, toner files, binding components etc) Ad hoc administration duties
Company: Broad Spectrum Personnel
Client Company: Freight Pak
Period: 1 June 2005 to 29 July 2005
Position: Temp/Filling Clerk
Duties: Manage and overseeing the filing system for the purpose of archiving. This includes checking that all files contain the correct documents listed on the manifest. Processing of POD. ’General office administration and reception duties.
Company: Direct Medicines
Period: 2003 October-2004 June
Position: Temp/Debtors Clerk
Duties: To notify members of account status and handling of written correspondence. Dealing with outgoing accounts and payments received by post. Reconciliation of customer statements to their accounts. Queries from clients for example, medication that is paid for but not received medication that is wrongly delivered, and payments that are incorrectly allocated. Recovery of outstanding payments.
OR Tambo International Airport
Position: Control Operator / Administrator
Duties: Update management on all incidents by compiling complete and accurate reports for submission to Civil Aviation Authority and National Keypoint secretariat. Drafting of control room procedures and control room administration.. Interacting with people at all levels including VIP’s. Daily inspection of equipment. Compiling of duty rosters. Update and submit leave records. Data capturing of aircraft movement. Video surveillance. Overseeing of contract security for the perimeter fence. Ad-hoc Switchboard and reception duties. Sourcing and buying office consumables
Further Training: Business Sense Course Customer Care Course
Computer literacy, Widows Word, Excel, Power Point and Outlook (email) Communication Skill Course ACSA/ADR Client Relations-Security
Sky’s the limited-Change workshop Telkom Switchboards Proficiency Certificate
Mr. Leon Jackson Assistant Manager
Airports Company South Africa (ACSA) Cell: 082-***-****
Mr. Gavin Graham Practice Manager
Dr. Nadia Fouche Dentist Intercare
Mrs. Janene Smalberger Admin Co ordinator