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Customer Service Management

Houston, TX
23 hr
March 15, 2018

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Humble, TX 281-***-****


Industrious Warehouse Operations Manager who manages distributions systems and ensures the efficiency of operations. Adept at making quick decisions in a busy environment to maintain productivity. Specialize in setting production objectives managing staff and resolving issues.


Masters of Management, Business Administration

University of Phoenix, Houston, TX Campus

October 2015

Major: Management

Minor: Business Administration

Bachelors of Science, Business Management

University of Phoenix, Houston, TX Campus

Major: Integrated Supply Chain Management and Operations Sep. 2012

Minor: Business Administration


Operations Management

Materials Management

Multi-Site Personnel Management

Logistics and Warehousing

Resource Planning & Facilities

Policies and Procedures Project Management

Operations Cost Analyst

Transportation Management

Customer Service Programs

Organization Effectiveness

Lean Initiatives

Knowledge of managing large-scale warehouse distribution systems

Knowledge of lean principles and techniques to maximize customer value

Knowledge of product handling practices and inventory movement

Knowledge of the use of ERP (SAP)(ORACLE) warehouse and inventory software

Hazmat handling and storage management

Professional Experience

Coca-Cola Refreshments, Channelview, TX

Distribution Supervisor 2016-Present

Direct the warehousing, shipping, receiving, inventory management, quality control, purchasing, and payroll.

Manage and train product handlers, forklift operators, inventory, and quality control teams.

Coordinate personnel schedules to ensure demand outputs and inputs are fulfilled daily.

Lead continuous process improvements in Receiving, Shipping, Inventory.

Spearhead the logistics flow process improvements and system that helps deliver the monthly inventory and fulfillment metrics for CCR sites.

Analyze forecast and current demand schedules for business risk and developed a contingency plan to minimize operation interruptions and increase production

Execute daily operations activities with effective communication and leadership.

Evaluate and report internal and external operating Key Performance Indicator (KPI) metrics.

Ensure execution of proper stock rotation that has decreased out-of-stock and overage by 95% over the last 12 months.

Halliburton Energy Services 2011-2016

Logistics Manager

Managed two facilities totaling 450,000 sq. ft. with annual budgets of $60M.

Managed logistics operations functions including customer service, shipping and receiving, inventory and quality processes and procedures.

Developed and implemented changes through processes that helped increase productivity and efficiencies.

Ensured compliance of company policies such as inventory cycle counting, reporting, quality control, returns, damages, and redeployments materials.

Reduced overall inventory for multiple sites by 90 % by improving inventory turns and operating income while maintaining

Directed capacity planning, analyzed and corrected vendor and manufacturing lead times to achieve 98%-100% on-time shipments.

Directed root cause / systems analysis for domestic and international clients reducing late delivery cost, inventory usage.

Managed continuous improvement process by implementing 5S, Kaizen, and lean practices.

Performed HR functions, including hiring, training, retention and management of direct reports and associates with responsibilities in operations, distribution, planning, inventory and forecasting.

CSCP Certifications

Lean Six-Sigma

Supply Chain Operations Management

Warehouse Operations Management

Inventory Management


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