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Banking Operations Manager/Compliance Analyst

Orlando, FL
March 15, 2018

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Orlando, Florida - Mobile Number – 407-***-****) E-mail – Employment History

May 2017 - Present Capital Staffing Solutions/Beacon Hill Staffing Maitland, FL

Compliance Analyst - (FIS Global / Capco, Contractor-Consultant) Performs OFAC reviews and analyzes system generated alerts on a BSA/AML alert clearing project where I execute reviewed and analyze alerts via Financial Crimes Risk Management System (FCRM) by monitoring/analyzing account transactions and made recommendations to project leaders to escalate my analysis results of suspicious activity to reduce money laundering for the bank. I work very closely with BSA/AML investigators and compliance managers on cases created based on suspicious activity via transactions monitoring and alerts procedures for prompt resolutions on money laundering cases. November 2014 - May 2 017 Orlando Federal Credit Union Orlando, FL Risk Management Specialist- M onitored and reported suspicious activities and complied with all BSA/AML requirements, CIP and OFAC. Monitored, collected, and investigated members and teammates accounts for fraud. Processed IRS Levies, and garnishments. Worked with manager and compliance officer to validate credit union policies/procedures. Worked with law enforcement on fraud related issues, used Lexis Nexis, Verafin (FRAMLx) fraud detection systems to monitor members accounts/transactions. Performed new account audits (consumer and business) to ensure new accounts policies/procedures/compliance were being performed. Monitored surveillance videos for all ten (10) branch locations to be proactive in fraud detection and safety in our branches. Supported all branch teammates in risk management/compliance, daily. Completed monthly reports, risk assessments and made recommendations to management to improve risk/compliance within the credit union. Performed new loan file maintenance audits and reported findings and recommendations to senior team leader. Assisted with monthly board reports. Assisted the collection team with inbound calls regarding bankruptcy, settlements, modifications, extensions, delinquent loans and credit cards payments. Utilized Visa DPS system to track/ monitor credit card transactions on our Visa Platinum product offered to members. Produced a monthly risk management fraud highlights newsletter to increase the awareness level of risk among our frontline teammates. Performed continuous reviews of all policies/ procedures/compliance and regulations to ensure they were being executed by all credit union team members to minimize company losses.

September 2014 - October 2014 A legeus Technologies Waltham, MA HSA Bank Operations Manager (Start-Up) - M anaged and coordinated the back-office workflow of the various support services units within Alegeus as it pertains to Health Savings Accounts. This was a start -up position and I created a training guide for new hires on how to process monetary and non -monetary back office transactions in the WealthCare Administration system. Created a staffing forecast template for the number of full time employees the department will need for the first new client (COMERICA BANK). Defined the roles/responsibilities of new hires for this department. Ensured quality control and compliance was adhered to in all daily operations activities performed in a back-office environment.

August 2013 – March 2014 SunTrust Bank Orlando, FL QPM Coordinator/AVP - Communicated and educated lines of business leaders, commercial underwriters, small business banking, private wealth and compliance analysts to ensure quality and productivity standards were met and improvements w ere made when necessary throughout the lending process in our wholesale lending department. Exercised due diligence in conducting ( AML/RAF, Adverse Actions, Post Booking and CRA/HMDA) productivity reviews. Focused on workflow, client experience, reducing expenses and enhanced efficiencies. Documented issues/concerns of my findings/testing associated with risk and compliance for management review to implement process improvements with all lines of business where needed. Recommended and developed programs and metrics, partners with compliance and other internal areas to ensure all related requirements were integrated into processes as and managed vendor relationships. Reduced the number of error on quality assurance reviews by 53% in December 2013. Volunteered to lead special project to improve the data integrity in our SEDS imaging system. January 2012 – July 2013 SunTrust Bank O coee, FL Branch Manager III/AVP - Sales, service and bank retail operations leader for the entire branch location. Directly led two or more full-time teammates, conducted performance reviews, selection and performance coaching. Ultimately responsible for driving branch results with a strong individual sales performance and through direction, leadership, and execution of superior service sales and service behaviors and activities by the entire team to ensure aggressive branch goals were exceeded while maintaining an operationally efficient/compliant branch. Conducted outside sales efforts as required to exceed aggressive branch goals. Building new primary relationships, while also maintaining and expanding existing personal and business banking relationships. Ensured compliance with internal controls, operational and risk management policies/procedures. April 2010 – December 2011 Wells Fargo Bank Ocoee, FL Banking Store Manager III/AVP - L ed retail sales and service for entire store location. My primary goal was to serve clients' total financial services needs resulting in greater market share and profitability. This was accomplished by creating a vital sales and service organization, promoting teamwork with partners and other lines of business. Trained and coached a successful sales team as a competitive advantage. Responsible for effective team salary administration and incentives/rewards. Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards. December 2005 – March 2010 W ells Fargo Bank Memphis, TN Financial Center Manager/Bank Officer - L ed entire branch location in sales and service. Exceeded aggressive Financial Center goals in deposits, gross adds, net new, loan production and customer satisfaction. Hired, trained and developed two or more full-time direct reports. Created weekly/monthly scheduling and conducted outside sales efforts to increase sales and market share.

January 2003- December 2005 T-Mobile USA Memphis, TN Wireless Retail Sales Manager - Led 10 sales and service associates. Exceeded aggressive store goals and customer satisfaction. Hired, trained, coached wireless sales associates. Ensured all operational and compliance procedures were enforced. Made cold calls and other outside efforts to ensure stores profitability. Responsible for scheduling, inventory, budget, profit, and loss.


● Updated compliance policy procedures for OFCU Risk Management

● Audited all booked consumer loans at OFCU to reduce all pre and post booking errors

● Gave recommendations to leadership team to decrease operational risks at OFCU

● Reduced fraud losses at OFCU in 2016 by 65% by performing proactive risk assessments

● International Association of Fraud Investigators Training - October 2015 Education

1990-1993 Orlando College/Florida Metropolitan University Orlando, FL

● Bachelor of Science Degree-Computer Science (April 1993)

● Associates of Science Degree-Computer Science (April 1992)

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