Customer Service Representative at Royal Lepage Team
Resume:
Valeriya (Lera) Kohar
****.*****@*****.***
OBJECTIVE TO obtain Human Resources experience in a professional environment TO contribute enthusiasm, dedication and responsibility in a work environment. EXPERIENCE RECEPTIONIST: Royal Lepage Team Realty, June 2016- Present Provide customer service to ensure efficiency and effectiveness for the agents and clients, receive, direct and relay phone messages, book appointments and maintain the office environment.
RESEARCH ASSISTANT: Royal Ottawa Mental Health Centre, September 2017- Present
Assisting in academic research by analyzing and inputting data in the Forensics unit at the Royal Ottawa Health Centre.
VOLUNTEER: Royal Ottawa Mental Health Centre, December 2016- July 2017 Developing new skills, making a difference in the community and contributing to improving lives of others.
LIFEGUARD: University of Ottawa, December 2015- December 2016 Supervised the safety of swimmers who are present in the pool, managed customer relations and solved customer service issues. LIFEGUARD: City of Ottawa, September 2013-June 2015 Taught City of Ottawa approved swimming lessons to adults and children. Supervised the safety of swimmers who are present in the pool, managed customer relations and solved customer service issues. EDUCATION HONOURS BA IN PSYCHOLOGY: University of Ottawa, 2015 Currently a candidate for an Honors Bachelor of Arts with Specialization in Psychology.
HIGH SCHOOL DIPLOMA: St. Joseph Catholic High School, 2015 SKILLS LANGUAGES: Fluent in English, French, Russian. SOFT SKILLS: Team player, ability to multitask, professional composure in times of uncertainty.
CERTIFICATIONS: Smart serve, First Aid and CPR-C.
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